I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... See more
Company replied
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... See more
Company replied
Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out... See more
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Company details
Award winning customer service from EmployeeVoucher.co.uk
Written by the company
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
5.0
Excellent
957 reviews
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Great service from start to finish
Great service from start to finish. Stuart Lambert was outstanding.
October 29, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
The sales person was very helpful and informative.
The sales person was very helpful and dealt with the sale with professional efficiency, also kept me well updated with the finance changeover.
The vehicle handover was straight forward and explain the various operations of the vehicle.
October 27, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Top service …
The experience was made easy,anything that was needed was sorted by email, great service and will be back.
September 20, 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
All when we’ll in the end,Terry was…
All when we’ll in the end,Terry was very good to deal with. Many thanks Ray Bull
October 15, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Outstanding customer service. he staff were engaged from the outset
The staff were engaged from the outset. I never had to chase them for anything and when they said they would do something, they did it at the stated time. Couldn't be faulted.
October 11, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Morning. Thanks for your great feedback, we're pleased you had a great experience with James. We will let him know what you thought of the service he provides. Best wishes, John Grose Customer Service.
Ford Focus ST-Line X
Always have had good dealings & experiences with John Grose Ford.
My sales representative, Matt Naylor, handled everything well and made the handover as smooth as possible. Big thanks to him for his hard work.
The car itself is great and I’m glad I chose Ford again.
September 29, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to Matt. Best wishes, John Grose Customer Service.
Very Very easy purchase and handovereasy purchase and handover
Very easy purchase and handover. Was kept infomed all the time through to purchase. Questions were given immediate attention
September 25, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Friendly professional sales team-thank…
Friendly professional sales team-thank you Stuart for exceptional customer care
October 2, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
New car purchase
As usual a smooth run process with good communication from start to finish
September 13, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your great 5-star review. We are so pleased to hear that you received a polite and friendly service, and were happy with the communication. If you have any further questions, please do not hesitate to get in touch. Best wishes, John Grose Customer Service.
Couldn’t do enough to help the process…
Couldn’t do enough to help the process run smoothly.
September 1, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Yet another good experience
I have purchased many vehicles from this dealership. I have always felt looked after and will continue to use for many years to come. Erika was extremely good at keeping me up to date with proceedings.
September 4, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Rang James Honeywood at Ford told him…
Rang James Honeywood at Ford told him what i want and he delivered as usual. Keep me up to date as the process went along and the car is great. Not the first time dealing with James and wont be the last. Excellent service from first call to car being delivered.
September 12, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to James. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Jack made purchasing a new car very…
Jack made purchasing a new car very easy thanks for all your help
October 16, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Jack could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
New car purchase
Ryan handled everything and made the whole process of purchasing my new car easy.
August 27, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
My Experience in using John Grose
Very professional from start to finish.Kept well informed throughout the process.Will recommend.
August 25, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Buy with confidence
A great experience from start to finish. Made to feel like a valued customer
September 1, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Easy transition from start to finish
September 1, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Great customer service from Stuart and…
Great customer service from Stuart and the team at Woodbridge. A massive thank you for everything.
August 30, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Trustwothy. Communicative ,helpful. James Honeywood as lead sales person was great
See my review
September 1, 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with James, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
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