Empress Mimi Reviews 637

I ordered several sets as part of the Christmas sale and had some trouble figuring out the right sizing/styles that worked for my body shape. The one set that fit well, though, I loved, so when I got a great special off the mailing list (definitely sign up for the mailing list!) I reached out to customer service. Jezza was fantastic at responding quickly and helping me to sort out my size. She took great care in making my whole experience flow smoothly... and now I have four more sets on the way with a FREE replacement bra for the one that I ordered that didn't quite fit!

I have rarely encountered such thoughtful customer service.

I had a sizing issue and Jezza took great care of me. She was also very timely and I greatly appreciated it.

Jezza was really helpful with me
Y query. She responded quickly and with a solution. If only all customer service experiences were like her.

My order shipment 3 months ago never happened and the system didn't let me know, so i wrote support from a frustrated vantage.

Jezza researched and fixed it, replaced the items that had sold out, and got the order shipped.

The other pieces I've received in past orders were delicate and pretty.

She was very helpful kind and most of all prompt

So…… Feb this year I contact Mimi and pause my account for 3/4 months… however, my subscription details completely disappeared from my account. Leaving me with a pretty solid message that my sun has been cancelled rather than ‘paused’.
I even received targeted emails stating ‘as a previous queen or empress box subscriber’ so as u can assume, this is a pretty final piece of comms to help piece together that my subscription is now no more.
I go to check my subscription one month prior, (just in case I can cancel or amend my subscription further), but as before, no subscription to edit…
BOOM out goes my subscription and I no longer even live at that address!
Quick late night comms to empress Mimi, and first thing in the morning JEZZA swoops in, calms my panic, and reassured me they would do all they could to chase the order before it leaves the warehouse.
Jezza…. Absolute legend.. goes and sorts out an issue I honestly didn’t think would be sorted at all!

Literally every issue I bring to Jezza, they smash it with PERFECT comms, ease of resolution, and just amazing world class service. Every time I interact with them, I feel like I’m messaging a best mate for help or advice. A true asset to this fabulous brand. Quality runs through the lingerie, but superior quality comes from the service and approachability of its staff and teams!
Someone give Jezza a big box of choccies from meeeee! (Or a massive pay rise) :p <3

L x

Was missing tracking information.
Requested info, it was provided

Recently received the wrong item, however Jezza worked incredibly hard and quickly to rectify the issue and I have now received the correct items which are absolutely stunning. They responded quickly to any query. Fabulous customer service

Christina in customer service was so helpful! She helped me with my order. These sets are amazing

I had an issue with my order and Jezza went WAY above and beyond to fix it and make sure I was well taken care of. Absolutely the best customer service!!

Have ordered from them before and the set was stunning. Ordered again and sadly the set was too small for me but Jezza’s customer service was amazing and they were very friendly and helpful with helping me return my items and telling me all my options for the next step. Definitely will be coming back for more sets in the future!

Jezza has been super in handling my order query!

I just recently subscribed to the queen box, and I had a fitting issue with the first set, so I returned it and contacted Empress Mimi. Jezza promptly responded and helped me out with the 'one free return when a fitting issue'. Easy peasy. Thank you! Looking forward to the next set <3

Service of Jezza its perfect , polite ans serviable.

Every time I reach out to Jezza she replies promptly and addresses my issue expeditiously and with incredible knowledge and care. I have had nothing but wonderful experiences so far, despite issues with sizing on both of my initial purchases. It’s because of HER that I am still willing to find my perfect fit.

Thanks for all you do Jezza. I deeply appreciate you.

I DO NOT recommend this company AT ALL, it's money down the drain!

I ordered two sets. I did not receive either. I can't how low-class this company turned out to be! I received an email saying it's been shipped but did not receive a single package. Then the subscription renewed and I couldn't get a refund because the customer service was just non-existent. That's horrible!

I received no help tracking them and no support from the team. Nothing but automatic emails. I have sent numerous emails in vain.

And it's so hard to find official info about this company... Are they even registered? So disappointing.

Quick resolution of my problem. Even went so far as to figure out the issue behind my problem. And very cordial communication

Outstanding customer service!
Thanks Jezza for your promptness, professionalism, and kindness.

I've used the Empress Mimi customer service a few times and I'm always impressed by how fast and efficient they are, not to mention their kindness. Last week I needed to make changes to my subscription, so used the chat box, but then got busy elsewhere so didn't see the response until a bit later. Jezza had very quickly responded and input the change I had requested, and left a lovely message to confirm it was all done. Only wish all companies I buy from had that level of service..!

Jezza really went out of her way to help when I made an order and forgot to update my address. She got it all squared away for me and I really appreciate her help. The product are outstanding and my girlfriend absolutely loves them all!