Empress Mimi Reviews 634

Never arrived. Cancelled it all. And customer service is so awful. The usps link I got is useless customer service won’t contact them. Just. Garbage.

They argued the charge back. And wrote on this trust pilot. But still didn’t respond to my email.

So just to be clear. I have no items. And I’m out several hundred dollars

Incredible customer service - particular shout-out to Jezza for all her help.

Jeeza was incredibly helpful in preventing the wrong size on two orders for gifts from being sent, and then fixing the orders for the right size. Best customer service I have received this holiday season shopping

First of all, their lingerie is the most beautiful out there, and their customer service is un paralleled. Love this company! Jezza was so helpful and kind in helping me with a change to my order after the fact. I cannot recommend this company, highly enough, beautiful lingerie, excellent customer service, and fast shipping.

Spoke to Jezza about missing items in an order. They quickly updated me and explained what had happened (items were in a separate package from America).
Really appreciate their kindness and explanation.

Fantastic customer service, easy to understand website, and great products. I highly recommend this brand. Shout out Jezza for helping me correct my order mistake!

I’m an active Queen Box subscriber and honestly… it’s the highlight of my every two months! I get so excited waiting for the Empress Mimi surprise. The lingerie is always stunning — beautiful pieces that hug the body perfectly, with luxurious fabrics and elegant cuts, all tailored to my own measurements.
As an S++ woman, it’s usually hard to find lingerie that truly flatters my shape, but THIS IS IT! Receiving my box is my favourite moment, and I love that I get to try colours and styles I wouldn’t normally choose myself. Everything is wonderfully customizable depending on what you’re open to exploring.
I also have to mention the exceptional customer service — lovely ladies who reply quickly and resolve any issue even faster. A special shout-out to Jezza, who offered me an outstanding customer service experience and made me fall in love with this brand even more. She was amazing!
Thank you, Empress Mimi! You’ve gained a very loyal customer. Highly recommended!

I really can’t praise this company enough. I’ve been working on my self image issues lately and these lingerie sets make me feel so confident in my body which is genuinely a new experience for me. The sets are beautiful and I love the different themes. So far each order I’ve gotten has been a perfect size, fits nicely, and the only discomfort is an occasional wedgie which is just a natural part of wearing panties.

My favorite part is that many of them have enough coverage to be used as clubbing outfits without accidentally flashing anyone for free (although nipple covers help with that too).

The help team is absolutely lovely too, I had an issue with one of my packages and the support I received was quick, efficient and empathetic which I really appreciate. Even if they can’t help you, they’ll still validate your frustrations and try their best to accommodate. Thankfully my support person was able to resolve my problem and I’m so grateful that I was able to get it sorted out.

I've used the subscription service for a number of years for my wife but she feels the quality has worsened, the fit isn't what is once was and I felt duped when signing up to what I thought was an annual subscription with a voucher code. It turns out the code lasted for one month and then it was full price thereafter, not something I experience the first couple of years I used the company. Jezza was very nice but I wont use the company again as I felt misled.

The pixie whom helped me was quick, informative and very polite-a delight!

Jezza was truly amazing throughout this experience. She was patient and kind and extremely helpful. Wonderful customer service. Give her a raise! 🥰

I’ve been enjoying my packages for a year or so now and I’m always excited when I see they are amongst my deliveries. Thank you!

Excellent customer care! Beautiful craftsmanship! Highly recommend!

I appreciate the team’s quick responses to any of the questions I have had on my order. Even on the weekends they were quick the respond to me. I felt that I was kept up to date on my order if anything happened and I would definitely continue to buy from them just based on the experience I had with Jezza.

The outfits are amazing! They are great quality and make you feel so beautiful! The customer service when you have questions is top notch. Amazing company through and through!

The customer service agent was so kind and responsive, and the solution they offered was perfect. I loved my experience in resolving my issue—a rare sentence! Plus their products are just exquisite.

I am very pleased with the fast, courteous customer service, as always. I love the service and the products are lovely.

Incredibly helpful! Was offered multiple solutions to my issue and when I proposed a different solution they were able to make that work. So happy with the service, thank you so much!

Jezza from customer support has been very wonderful and helpful in resolving a few questions and problems I've had since becoming your customer. My experience would not be nearly so positive as it has been without her. Thank you Jezza!

I love your unique, special designs, and have enjoyed most of the pieces I've purchased, so far. Looking forward to seeing how they hold up and also collecting more!

I had an issue with firstly receiving a damaged item, and then the replacement size not coming back in stock. Jezza first gave me a credit and assisted me immediately. When I needed further accommodations with the credit, she went above and beyond for me. On top of this did I mention how beautiful their designs are? They're also comfy and sensory friendly. Highly recommend Empress Mimi!!!