Empress Mimi Reviews 634

Jezza has been awesome keeping track of my order and giving me updates. She's also been wonderful at giving me options when things didn't work out. I am so thankful for everything she's done for me.

Poor inventory tracking. Store sells inventory they don't actually have and failed to update it on multiple items. Standard procedure is to refund to original payment instead of sending a bunch of emails for each item and default to worthless store credit.

Love the sets and it's always a nice surprise whenever I receive my subscription box. Customer service is also always polite and helpful and they reply promptly. Can recommend!

Timely address change when ordering. Jezza was quick to help and re-address my order when I placed an order that had autofilled my former address. She was able to make the timely change and was very communicative about the process, while also giving me realistic answers as it might have been too late to make the change, but she made it happen! Thanks Jezza

Amazing, prompt customer service. Great quality materials and they are unlike any other lingerie shop. I highly recommend them!

Answered my question, quickly, efficiency, and very nicely! I work in customer support too, and this was a perfect interaction!

Jezza was quick to reply and help me update my order’s sizing info before it went out. Thanks!

Great customer service experience with Jezza from the Empress Mimi support team. Communication was prompt, thorough, and responsive. It’s because of experiences like this that I will continue to shop with your company/brand and recommend to others. Thanks for your impeccable service, Jezza!

Jezza did a great job keeping me informed of my order and helping resolve a possible shipping issue. She was kind and prompt and I appreciated her diligence!

I’ve been a subscriber for just 2 months now and the level of customer service I’ve had from Jezza in particular has been amazing - I had a number of issues with my account (like creating 2 accounts by mistake!) and she’s been polite, supremely patient and tends to respond really quickly. It’s a forgotten art for some businesses, so I would definitely recommend Empress Mimi both for their products and business ethos based on my experience so far. The underwear itself is honestly worth every penny! I have a number of health problems causing chronic pain, which sadly means I can’t really wear underwired items any more without extreme discomfort. I think the creators of these stunning sets have actually considered a lot of things on a mission to design underwear to make any woman feel like a goddess (or a goddess again, for some of us who have had any kind of life changing event, from cancer, to weight gain, to peri/menopause, etc.) I’ve even got 2 sizes in one set just in case my weight fluctuates as it’s so beautiful. I can’t wait to receive the next surprise box in the post, it’s an amazing gift to yourself! If I could give them 6 stars I would - I can’t recommend them enough.

Jezza has been working hard to ensure the return has been accurate and working smoothly. The order was created incorrectly in the beginning, it they have ensured it is fulfilled properly. As soon as we get the order corrected we will be ordering something. Else.

Response was quick when I was missing an item, and so far, I am quite happy with the quality of the pieces!

If I could rate 0 stars I would. I had an event to attend so over a month prior, I ordered an outfit from empress mimi for nearly $300. A week later, I got a message that they were out of an item in my size. They said they could give me a different size or they could give me store credit. I asked what sizes they had and confirmed I would take a different size. I never got an answer. I emailed several more times over the span of two weeks. By this point, I knew that I would not get the item in time for my event. They never answered my messages, never refunded my money, never sent my order. I had to call my bank to get my money back. I'm deeply disappointed and I don't have anything to wear to this event because I spent so much on my order.

I bought a lingerie set from them and received a "congrats on your first order" email but never received an actual purchase confirmation, nor did I receive any shipping info despite paying for tracked shipping. I checked my profile with them and it had my order as being "unfulfilled."

I emailed them requesting the information for my order and never received a response. Over a week later now, my order says "fulfilled" but I havent received my order or any information pertaining to it. I've sent them a second email and if I don't hear from them in a week I'm filing a charge back to my card. I've never had a company have such a horrible lack of responsiveness and not even sending an order confirmation.

This lingerie is incredible 🤯
I have some unusual proportions, so I'm always hesitant to try a new lingerie company. Its usually very difficult to find the right fit for me, but the Empress Mimi size chart made it super easy and was spot on! Everything fit perfectly!
The materials are fantastic too! Even the lace and mesh are buttery soft.
Had an initial issue with my order, but Jezza with customer service made it right.
I will definitely be ordering from this company again!!

Great customer service! I had an issue with my order. Customer service was able to assist very fast. Looking forward to getting my order

jezza is always very helpful. thank you.

Jezza was very helpful navigating my order

I am at lost at where to inquire for an item that never arrived with the package.
I've sent multiple inquiries (through website/through customer service) and never got an answer, yet I receive multiple marketing emails DAILY from the company.
I waited long to get the order, which was missing an item and never got an answer. Extremely disappointing.
The items I receive look ok. But unacceptable that nobody is answering any email or following up for the missing one.