I went with this score only because the gent that collected my car was polite, helpful and careful getting the car off my drive. This is where the good experience ended. Had to basically beg fo... See more
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I have been to many scrap yards in Europe and the British Isles in my long career of driving lorries,both EMR and their competitors ..... I find that EMR Boreham " stands out " a little due to... See more
Been taking them red brass for a while and was treated better then the other local scrap yards but now they have became the same as the others. I am not a dumpster diver I run a machine shop. I turn... See more
Company replied
Good phone service and swift payment, unfortunate the same can’t be said for the practical element. In total I waited 5 weeks for my car to be collected, after multiple book ins failed to turn up. Th... See more
Company details
Written by the company
One of the world's leading metal recyclers, offering the personal service of a local independent, with the capabilities of a global corporation.
Contact info
Delta Crescent, WA5 7NS, Warrington, United Kingdom
- www.emrgroup.com
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Reply from EMR Metal Recycling
I had a very good experience with EMR…
I had a very good experience with EMR Glasgow, car collected from home and paid swiftly. The certificate of destruction given via email quickly. All in all a pleasant experience especially with Rashid Javed who was polite and helpful.
Great efficient company
After being let down by another scrappage company, it was refreshing to find EMR. Thoroughly efficient and caring service. Thank you.
What a joke!
What a joke!
Quote online was easy. Scrapping the vehicle impossible.
FAQ's say just turn up - miserable woman on reception just says 'No' and gives you a phone number to call (Wasted 45 min journey + ULEZ charge).
Call the number to end up in a queue, eventually answered by an answer machine.
Reading the other reviews I probably won't get the quoted value IF I ever get an appointment.
Excellent Service
I was very nervous about the whole process, as I had private number plates on the vehicle, and unfortunatley TFL gave me contradictory advice. Zoe and Rashid were absolutey great, reassuring me all the way.
The car was collected early in the morning, then within 10 minutes I received a text confirming payment. Rashid spoke with me later that day and informed me had emailed me the CoD.
I hope I never have to scrap another vehicle, but if I do I will definetly use EMR again.
A big thanks to Rashid and the team
By far the best ever service
By far the best ever service
I dealt with Mr. Rashid J. and EMR mostly by emails or text messages. For a ULEZ ‘forced’ scrapping of my1992 Volvo process, I was guided with clear explanation through every stage from arranging collection (at the appointed time, very prompt and efficient service) to the DVLA
Within minutes of the collection, to my great and pleasant surprise, I received text from EMR VR that the scrappage value amount has been sent to my bank account, despite being very early morning.
The CoD is expected shortly.
EMR VR is highly recommended!!
Update:
Within couple of hours from car collection the CoD certificate arrived.
Many thanks to Mr. Rashid J. and all those at EMR VR involved. Creat Service!!
The best company and I will recommend…
The best company and I will recommend this company to everyone. Rashid on the phone was so helpful and pleasant, and I cannot thank him enough for his help and support towards me. This company is really great and trustworthy.
Thank you again and Rashid. I will recommend this company to everyone.
Fantastic Customer Service!
I have just used EMR to scrap my car (Mercedes CLK, in London), using the TFL scrappage scheme.
I initially sent EMR an email asking advice, and Ross Flaherty responded. But rather than saying the minimum, he explained exactly what needed doing. As I have no knowledge of scrapping anything, this was really helpful! During every following iteration, he was fantastic.
Sadly, TFL are not as easy to work with! However, the process ended with the car being collected yesterday, and me receiving a Certificate of Destruction a few minutes ago.
I wasn’t in London when the car was collected, but my wife said that the service she received from Michael was also fantastic.
In summary, the quality of service I have received from EMR is literally the best customer service I have received for years… brilliant!!!
I was shown courtesy
I was shown courtesy, help and assistance by your excellent employee Rashid Javed, his help made dealing with EMR a pleasure.
Amazing client service
I have used EMR services twice to scrap our vehicles. I must say they really go extra mile to serve their clients. We had issues with TFL and during this process Zoe supported us all the way through, she would call back straight away and guide us through. We were really impressed with their services. Thank you Zoe for being helpful.
What great customer service Very good value for your scrap car And Very good and quick response customer service
EMR is best metal recycling ♻️ center you should go too very quick sale for scrap metal or cars and also they give you very good price 😀 👍
ULEZ Car Scrapping - Zoe Ward EMR
I had applied for the ULEZ car scrapping scheme and was looking for a verified scrapping company. I had never used EMR before. Zoe Ward, was my only point of contact and she was a complete star right from start to finish.
She quoted a very fair price for the scrap value, changed my bookings 3 times to fit my schedule, issued the COD same day as collection, I received the scrap amount also same day before midnight. She was in touch throughout on email and on WhattaApp.
You just couldn’t ask for more.
Complete 5-Star ⭐️⭐️⭐️⭐️⭐️
Great service Car scrappage
Great service , car was collected on time as promised and taken for scrappage. Scrappage certificate issued.
Thanks.
Fantastic quick pick up
Fantastic quick pick up, fast response, Zoe was fab friendly accommodating and efficient! Thanks guys ud recommend
EMR arranged to collect my car for…
EMR arranged to collect my car for scrap and then provided a COD form. It was all accomplished very quickly and efficiently. When I had questions I was able to speak to somebody who answered my queries very quickly. All in all a 5 star service and highly recommended.
Outstanding service
Outstanding service, and customer Service from start to finish. Zoe has been incredibly helpful and has answered all my questions. Highly recommended!
Zoe from EMR has been exceptional
Zoe from EMR has been exceptional, she helped us a lot with regards to scrapping our van and has been more than helpful in terms of getting us through this.
Really appreciate the excellent customer service , highly recommended
Rashid and all the staff at EMR were…
Rashid and all the staff at EMR were superb. If only all companies were run like EMR! thanks so much
Very helpful and efficient
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