EMR Metal Recycling Reviews 135

Scrapped car with EMR as part of TFL/ULEZ scrappage scheme. Confusion between EMR and haulage company meant they didn't turn up on arranged day - not great. However, I spoke to Rashid at EMR first thing the next day who did a great job of sorting it out - car was collected that day by 10am & payment was in bank and certificate of destruction provided before the end of the day. Thanks for your help Rashid!

Very helpful company. My car broke in a different town to where I live, on the day of recovery my train to meet them ran late but they were so helpful. Good price given and money was transferred same day. Excellent service I would highly recommend.

Fast and helpful booking system. Smooth process. Good experience from staff when car was collected. Everything happened according to what I was told.

Great communication 👍🏻 and talking me through what I had to do.!!! many thanks Mr Rashid Javed you definitely earned a hot cup of tea on the windy wet day like this 🙏🏻 10/10 👍🏻

Fast, efficient and very helpful staff. Very good experience.

Very bad customer serivce, damaged my car and EMR don’t want to know, got told I would get a call back and I didn’t so called back and was basically told tough and the transport manager didn’t have the balls to ring me and say this himself

WARNING: Do not use.
I had items stolen from inside my home.
AMB used a sub-tractor to help me clear my parents garages. This sub-tractor is the cousin of the owner of AMB. One of these employees stole many items from my home - I know this to be true as I got one of them back after complaining.
When I complained to AMB I was told
‘NOT MY PROBLEM’ and ‘YOU DON’T HAVE A LEG TO STAND ON’ by the owner of AMB. He was then so aggressive that I had to call the police from fear of repercussions.
Avoid.

Took my car to their Willsden depot early in the morning. All the paperwork was handled right away and the Certificate of Destruction for the Ulez Grant was provided immediately. Money arrived in the bank next day. The price they offered was better than anyone else. The lady in the office couldn't have been more helpful. Wonderful experience

Excellent service. Polite,courteous and helpful. particular thanks to Emma and Helen for helping me navigate the payment system.10/10

Good company fast payment, never had a problem

APPALLING NON SERVICE - I got a quote quickly enough online and then a call to arrange collection of my vehicle. I was informed that I’d get a call 30 minutes before they arrived within the time slot of 8am - 2pm today.
At 13:36 I’d still not received a call so I phoned them. Nobody answered, despite being number 1 in the queue!
I emailed but, no surprises, I've had no reply.
I'VE NOW GONE ELSEWHERE

Disgusted at attitude from counter at Bradford... website states one price and yard said another when questioned had snotty response won't be using emr again

EMR Marske - a visit to this site means some place is tidier, the metal is being recycled and I'm getting paid. The staff at EMR Marske are always helpful, friendly and approachable. It all makes for a positive and hassle free visit. Thank you 🙂

To be able to get non ferrous scrap weighed in they force you to drive over a yard full of screws, nails and sharp metal objects of one sort and another, or else they refuse to take the scrap. And the reason given for this? Health and safety apparently. It's a joke. And it's so easily resolved. Clean up your yard and make it safe for people to drive through. I did voice my opinions to both the manager and the head office. Couldn't care less.

AVOID! This is the worst company I’ve ever come across! They were suppose to collect my car today (after originally having to wait a wk) but without any explanation whatsoever I received a message stating it would be collected in another 2wks! When I tried to contact them, I was put in a queue system for 10 mins only be told the office was now closed and that they’re open mon -fri 8-5pm, it was 9am midweek!! Twice that happened! Also left numerous messages, again without any reply! So ended up taking my custom elsewhere.

I took some copper in last Saturday, the lad who took it was sound and the process was good as it mostly is when I sell to EMR. The difference this time was payment, usually it takes a day max to go through. It is now 7 days later with no joy. I emailed them and got a reply asking for my ticket number etc. which I sent on Tuesday, it's now Saturday and I havent had anything since. From the smallest scrap merchants to the biggest, this has never happened before. Come on EMR give me my money!

Very professional , helpful and prompt payment at market prices. I trade thru EMR Chard depot and have had only great friendly service from yard to office staff.
Skip lorry drivers coming to site are the same not the "Jobs Worth" type at all, willing to get the job done and help where needed.

This company could improve by getting their staff to remove batteries and any gas cannisters from vehicles before they crush them! The explosions are a regular occurrence which is unacceptable, not to mention the detrimental effects on the local population from their dust pile.

I used EMR in Ashford on Saturday and had nothing but a great experience. Very helpful and understanding I would definitely be returning.

Guys were very friendly.
Got a good price for my car, Payment was a little slow but only by 24 hours. Got full amount, very pleased with the service they gave.