Enel Reviews 

Excellent Job

I have had a terrible experience with Enel. I bought a holiday home to be renovated. I have made regular payments to Enel for the activation of electricity and connection for a total of 352.42 Euro. But, the electricity was never actually activated!!
I was unable to go to the house for some time, and I checked in with Enel multiple times to confirm that I definitely had electricity at my house. Enel confirmed that I have an active connection… which was not true at all.
When I went to the house in April I and saw that it wasn’t activated at all, and that in fact my meter is broken and non-functional.
I contacted Enel multiple times and received multiple different unhelpful responses; misdirected blame, telling me they’re transferring my call then hanging up, emails that were never sent to me, and the chat suddenly “ending” when I ask for a full refund. The customer service representatives are the worst I’ve ever experienced. I feel like I've been scammed.

Which is a shame because I would like to have the bundles (luce, gas, internet) that Enel offers.
Yesterday I finally was told I will get a refund but the chat ended abruptly, I have a very hard time trusting that this is the truth after my previous experiences with Enel customer service. I won’t believe it until I see confirmation. My experience has been unbelievably bad.

Filippo ci ha accolti con cortesia e’stato particolarmente gentile e disponibile e professionale.

Trading with Enel Energy is easy even as a foreign national.

Charginh went well, the app is really great, but it is easy to accidentslly terminate the charging session by accidentally clicking the "terminate " button. It would make sense to ask for a confirmation before actually stopping the charge

Enel did great improvement, when you live abroad you need easy access to your account and consumption and easy way to pay. They nailed both. Great experience and good service.

Unfortunately, I have the worst possible experience. I bought the apartment in Gorizia and wanted to transfer natural gas connection on my name and activate it (the meter was already installed). Even though the gas was cut off for the whole building for more than one year (which I didn't know), they let me sign the contract,they lied to me that the connection is active and even thought there is no gas in the building at all, they sent me the bill in the amount of 244 EU. How crazy is that? Upon contacting them, they "accepted" to charge me "only" 163 EU. 163 EU for the service that doesn't even exist in that building because works are underway and gas pipe was physically cut. If this is not a scam and extortion, I don't know what it is. It's a disgrace and I don't understand how this can be legal. To cancel the Contract, I have to pay another 50 EU and I even didn't see one drop of a gas. Unbelievable.

The in store service I received in Pozzuoli was fantastic. Everything was done for me in one place and I now have one stop for paying Lights and Gas!

I went for transferring the bill, the lady on counter was very polite, cooperative and made the process very smooth and easy. Thank you very much. I highly appreciate😊.

Everythings Was good, without any problems. Only value 30E blocked at start of charging is not resonable. Blocking only 1 euro will be enought to check the payment process.

Perfect. Reasonable price. Professional service and quick service. Keep it up

I love your service and price

I wish the Enel website were also in English. I think you would have more English speaking clients. Also, Agents that spoke English would be very helpful. Many of us are still learning to speak Italian.

Easy to pay my Enel bill through Enel's website via Paypal. Thank you.

Il call center di enel energia è l'unico che risponde in tempi relativamente brevi e si mette veramente a disposizione

LA DISPONIBILTA' DEL VOSTRO CALL CENTER E LA FACILITA CON CUI SONO RIUSCITO A PARLARE CON VOI .
10 STELLE

I was Enel customer for 5 years and had a very negative experience with the customer service. Multiple times customer service has hung up on me when I asked for assistance on English or when I asked for them to speak slower due to my language limitations. I strongly encourage foreigners to seek an alternative provider as this organization is not friendly nor willing to assist those with language barriers.

i was greeted by the agent and all my questions were answered with kindness and accuracy