I have a year membership which still has about six months to go but I cannot use any of the energie fitness gym. This is very wrong for costumes to be treated this way, can't even find the head office... See more

Location
Switch locationPill Box, 115 Coventry Road, E2 6JB London, GB
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See what reviewers are saying
I recently had the pleasure of trying out Energy Fitness Bethnal green and it was an outstanding experience from start to finish. Here’s a breakdown of my thoughts: Facilities and Equipment: Th... See more
Joined the gym recently, it's clean, airy and good vibe all around. Equipment is well maintained and the gym had everything one needs. I'm going frequently (3times a week maybe) and thoroughly enjoyi... See more
I joined energie gym and so far everything is going well. Energie gym is well organise,clean and tidy. Also the amazing thing about the gym is that they can create you a workout plan free of charge t... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
Contact info
Pill Box, 115 Coventry Road, E2 6JB, London, United Kingdom
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Replied to 33% of negative reviews
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I started to go about 2months ago
I started to go about 2months ago. Nice, clean well equipped place and last but not least very friendly staff!

Reply from Energie Fitness - Bethnal Green
Bad: Needs to have WIFI, cleaning towels etc
Bad:
- No wifi. Important in a place where sometimes the cellular reception is bad. They also promise wifi in the website so I was disappointed when I found out they were lying about that.
- Always out of paper towels so I can’t clean equipment before use, really unsafe during covid19 times.
- closes early on weekends
- a lot of broken machines are not being fixed
- you are only allowed to enter once a day
- dirty toilet facilities
Good:
- not too crowded

Reply from Energie Fitness - Bethnal Green
Great service and extremely kind
Great service and extremely kind and helpful staff

Reply from Energie Fitness - Bethnal Green

Reply from Energie Fitness - Bethnal Green
Very Friendly and helpful staff gym…
Very Friendly and helpful staff gym opening hours are very suitable great set of equipment I would definitely recommend this gym to others

Reply from Energie Fitness - Bethnal Green
They went the extra mile with following the guidelines.
They went the extra mile with following guidelines, whether you're not phased by cleanliness or you're OCD with it, you'll feel safe and tidy at this gym.
Staff are really nice too

Reply from Energie Fitness - Bethnal Green
This is a very nice
This is a very nice, small and comfortable gym. Staff are helpful, friendly and never trouble you. I employ anyone who wants to get in shape or stay in shape to join.

Reply from Energie Fitness - Bethnal Green
Great staff very friendly and…
Great staff very friendly and supportive!

Reply from Energie Fitness - Bethnal Green
Great and friendly gym but needs improvements
Incredibly friendly gym at a great price and in very convenient location. Sadly lot of areas that need attention, some equipment needs repairing/replacing, changing rooms need attention in ladies, dripping taps, one shower out of order for over a year and showers are very hot, uncomfortably so! Also no recycling bins, really not acceptable.

Reply from Energie Fitness - Bethnal Green
Theft and unhelpful staff
Had my locker broken into and my belongings stolen despite having a secure padlock on the locker which I purchased at the gym itself. Now I know this isn’t the gyms fault however the way the staff handled it was appalling which is why I’m giving 1 Star.
On informing the staff members my locker had been broken into and I’d been robbed, they were unphased and all I received from them was a lousy “that’s a shame” before they carried on with their day. Not only did the members of the staff not seem to care in the slightest, but one of them literally couldn’t wait to finish his shift and start working out himself while I was trying to tell them I’d been robbed. When another person came and started telling them he’d had his stuff stolen as well, they asked him how much money he had lost and on response they smiled and merely said “ahhh that’s too bad.”Absolutely no sympathy and couldn’t care less. It seems like either this happens so regularly that they are desensitised to it or they know who is doing it and yet do nothing. I asked them to check the CCTV as this happened on a Sunday afternoon with no more than 15 people in the gym and told them that we will be able to narrow down the culprit by looking at who left within a 20 minute time window when the incident occurred but I was met with the response of “we have so many people coming and going there will be no way to tell who did it. He won’t be holding your wallet in his hand...”. In 30-45minutes of standing by the entrance trying to call the bank to cancel my cards I saw 3 people come and go. So I refuse to believe that there was such a huge amount of people leaving the gym that checking the CCTV would be futile. He simply couldn’t be arsed. Bear in mind the other gentleman had his coat stolen and it would be very easy to see if someone had that in their hands.
I would like to know something is being done about this but I’m afraid nothing will happen and I’m certain this has happened before and will continue to happen again.

Reply from Energie Fitness - Bethnal Green
the gym is really good.
the gym is really good.
The total of this gym is really goo, the staff is really friendly, the place is big enough and you can usually find space to workout.

Reply from Energie Fitness - Bethnal Green
Basic and small
Small, very few machines, (some are broken and still not fixed months after) and also no WiFi which is really basic in gyms nowadays.
Not that cheap either.

Reply from Energie Fitness - Bethnal Green
Small but wonderful
Great personal trainers, lovely staff, nice equipment, fun classes. A little community in Bethnal Green that I'm happy to be part of

Reply from Energie Fitness - Bethnal Green
From a Gym phobic
A very friendly and welcoming staff group who make my gym experience much more pleasurable and less intimidating. I’ve attended this gym longer than any other. Excellent value for money.

Reply from Energie Fitness - Bethnal Green
Too crowded at peak times.

Reply from Energie Fitness - Bethnal Green
Friendly atmosphere- helpful staff-…
Friendly atmosphere- helpful staff- clean and tidy.

Reply from Energie Fitness - Bethnal Green
Excellent for the money.
The staff here are great, always friendly and helpful. There’s plenty of equipment here and it’s all in good condition.
It would be great if there were power racks as the current squat racks and benches can be a little awkward when unracking the bar if you aren’t the right size for the fixed catchers, this would also allow for safe bench pressing without a spotter.

Reply from Energie Fitness - Bethnal Green
Very good gym with an excellent…
Very good gym with an excellent environment!

Reply from Energie Fitness - Bethnal Green
I have been a member over 2 years and I…
I have been a member over 2 years and I can see some good improvements. More equipment and better area for freestyle class shall I call that.
Because I had some bad injuries in the past I can’t take to hard on heavy weights. Having a clean area and exciting was what I need and the improvement and the machines are there, it is more than enough for me.
My girlfriend has joined that gym last January and we think that is great value for money. So many couples joining in and we can see friends trainning together makes the place real.
The thing I’ll point out is the toilets on busy times to have someone to check out and some lockers that needs to be fixed.
Staff is good if we need to ask anything they always are there to help (even to change the play list) It feels local and friendly.

Reply from Energie Fitness - Bethnal Green
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