Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.
Location
Switch locationBuilding 2, Westgate House, TW8 0GN Brentford, GB
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See what reviewers are saying
Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... See more
The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... See more
Company replied
Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Building 2, Westgate House, TW8 0GN, Brentford, United Kingdom
3.9
Great
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Everything is good except women toilet…
Everything is good except women toilet that stinks always
January 27, 2023
Great gym!
Great gym. It's a bit on the smaller side but this is well made up for by very warm and friendly staff, the gym being hardly ever full and by plenty of good equipment.
January 19, 2023
The gym stinks no fresh air
The gym stinks no fresh air, the bench press area is congested with only one bench hardly can ever use it
Water dispenser does not work the changing area looks scary and totally run down
January 20, 2023
Reply from Energie Fitness - Brentford
Hey R V,
I hope you're well.
We're very sorry to hear that you are unhappy with the facilities being provided to you in your gym. This falls short of what we want to provide to every member that walks through our gym doors. Please speak to a member of staff and they will be able to provide assistance.
Thank you for leaving feedback, we appreciate it.
Best wishes,
énergie Fitness Central Team
Nice and quiet place the stuf
January 6, 2023
Decent gym just very small and always…
Decent gym just very small and always waiting for a machine
November 25, 2022
Reply from Energie Fitness - Brentford
Hi Bobby,
I hope you're well.
We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create an environment in our gyms that motivates our members to reach their goals and it seems we have fallen short. Please speak to a member of staff about your concerns and they will be more than happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Love it here
Great gym equipment, kind staff, wonderful people and a variety of classes. I also love the new fob & key system
October 11, 2022
App problems
Overall, good gym, nice staff, very clean, organised. Only thing is in the app you can see how many people where are the gym, i checked it once and there wasn’t many people but when i got there it was very busy and had to leave, this has happened a few times now so if that could be resolved that would make my experience a lot better.
October 3, 2022
Unprompted review
Absolutely disgusting customer service…
Absolutely disgusting customer service no communication at all still waiting for reply since 10/09/22 no regards for its members it’s just shocking still waiting for my refund as they took 2 payments for 1 month
September 10, 2022
Reply from Energie Fitness - Brentford
Hi Nate,
I hope you're well.
Very sorry to hear of the lack of communication you have received, this falls far short of the standards we set ourselves here at énergie Fitness. Please contact us at communications@energiecentral.com if this issue persists.
Thank you for taking the time to leave your feedback, we really appreciate it!
Best wishes,
énergie Fitness Central Team
The gym is clean
The gym is clean , well lighted and the staff very friendly and always helpful .
August 26, 2022
Reply from Energie Fitness - Brentford
Hi Nadia,
Thanks for leaving us a review- we're so pleased to hear you're happy with your énergie Fitness experience!
We're always pleased to hear that our staff are creating a great environment so we'll be sure to pass on your praise!
Thanks again,
énergie Fitness Central Team
I actually love this gym
I actually love this gym. I used to go to the gym group, and although it had a lot more equipment, you had wait longer and it was always crowded. This gym is a little smaller but you can get a good workout done. It’s never been crowded for me and the staff are always incredibly nice.
August 26, 2022
Reply from Energie Fitness - Brentford
Hi Halima,
Thank you so much for sharing this- we're always thrilled to hear that our clubs are loved by our members!
We hope you continue to have the best possible experience on your fitness journey with us!
énergie Fitness Central Team
Dirty changing rooms
The gym is crowded and despite the size it is tough to find a free machinery even though this is not a freat issue.
The changing rooms are disgusting; brown water on the ground, lifted floor spots, no hairdrier.
August 5, 2022
Reply from Energie Fitness - Brentford
Hey Francesco,
I hope you're well.
We're really dissapointed to hear you're not satisfied with you're énergie Fitness experience so far. Your comments regarding the changing rooms are not up to the standards we expect in our gyms and for that we sincerely apologise. Please notify a member of staff in your gym and they will be able to assist you.
Thanks for leaving a review, we really appreciate your feedback.
Best wishes,
énergie Fitness Central Team
Énergie fitness is an amazing gym
Énergie fitness is an amazing gym, I really enjoy going to the gym it makes me feel happy and active in myself. However I mostly work out with zero guidance from staff, but they do provide a clean and safe environment.
July 29, 2022
Reply from Energie Fitness - Brentford
Hey Paige,
I hope you're doing well.
We're glad to hear you're enjoying the gym itself and are satisfied with the facilities provided to you by your énergie Fitness gym. However, we're dissapointed to hear that you feel that you have not been fully supported by the team members in your gym. Please speak to a member of staff regarding any questions you may have and they will be more than happy to support.
Have a great day,
énergie Fitness Central Team
Am really enjoying it
July 22, 2022
A decent gym
A decent gym, with all the equipment you need. Locker rooms can do with an upgrade. Staff are friendly.
Members are considerate.
July 22, 2022
I do not recommend, At alla!!
Rubbish, poor equipment, and lack of professionalism of the staff. (I was bullied by the manger). I do not recommend.
July 15, 2022
Unprompted review
Reply from Energie Fitness - Brentford
Hi Alessandro,
I hope you're well.
We are extremely sorry to hear that you have had a negative experience with us. We want all of our team members to deliver the highest level of customer service and it sounds as if we have fallen short on this occasion and for that we do apologise. If you wish to provide with further detail about the situation, please contact us at communications@energiecentral.com and we will get back to you asap.
Thanks for leaving a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Positive vibes and good people
July 15, 2022
Reply from Energie Fitness - Brentford
Hey Charles,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.
Thanks again,
énergie Fitness Central Team
Friendly and Helpful
A lovely gym to go too! The staff are super friendly and always helpful. I love going there.
June 24, 2022
Friendly & welcoming staff
Friendly & welcoming staff. Equipment in good working order. Always clean & tidy.
April 29, 2022
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