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Energie Fitness - Brentford Reviews 

213
TrustScore 4 out of 5

3.9

Building 2, Westgate House, TW8 0GN Brentford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.

Rated 5 out of 5 stars

Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... See more

Rated 2 out of 5 stars

The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... See more

Company replied

Rated 5 out of 5 stars

Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Building 2, Westgate House, TW8 0GN, Brentford, United Kingdom

3.9

Great

TrustScore 4 out of 5

213 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(213)

594 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent, very friendly well run gym with a great atmosphere.

I joined this gym, in Brentford about 3 weeks ago and I’m loving it. All the staff are ver friendly and welcoming. I am in heart failure and have been part wheelchair bound for 10 yesrs since having a heart attack and bypass surgery.
The trainers are very helpful and knowledgable. They are there and help you with anything.
The gym has excellent equipment and there is a lovely atmosphere.
It’s not like some gyms where you are looked at and judged if your a larger person.
The people I’ve met at the gym have also all been very friendly and helpful. The trainers are also very keen to help you with the nutrition side of things as well.
They are a fantastic team and do an amazing job at encouraging you and motivating you in the difficult days.
I totally recommend this gym it’s everything you need to get fit and the staff are the best.
Thank you to them all for thei help so far x

January 28, 2022
Rated 5 out of 5 stars

Very good for the price

Very big gym compared to the previous ones I've been to. Amazing range of equipment for the price, they even have a calisthenics section which is one of my favourites parts of the gym because it's very rare to see one without being a high-end gym! Overall, very satisfied.

January 21, 2022
Rated 5 out of 5 stars

Brentford- amazing members and staff

I Recently joined Brentford Énergie Club. Nice club and staff. Good price good facilities. I had been to a dinner party which was near the club by chance! I managed to loose my handbag on the way home. Luckily for me I lost it outside my club! A fellow gym member found it on the way into the club first thing in the morning and handed it in to the club. The very smart gym employee took my name from my bank card and checked their system on the off chance, and found I was a member. They sent me a message re the find! I was extremely lucky that my bag was found by a lovely co-gym member, and double lucky the staff member made the efforts he did to find out the owner of the bag. I am happy to have the return of my lovely Michael Kors bag, money cards and all else in bag! Thank you guys x

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Voicing my opinion as you asked me to.

I’m very disappointed with your new app!!... firstly you took off the information regarding how many people were in the gym! This must definitely be put back on the app! It was one on the main reasons why I joined your gym. It gives me the security knowing how people are in there when booking. There’s to much navigation to go through before you get to what you want to book, also I have referred two friends to join which they have. You used to give incentive for referrals.
On a positive note your staff are very nice & always happy to help. There all very approachable.

January 14, 2022
Rated 5 out of 5 stars

Great find.

Great, friendly staff, who are always very helpful. The gym has everything both my wife and i need. Has never been over busy when we've been which is great.

Very happy find.

January 14, 2022
Rated 4 out of 5 stars

Helpful and kind staff who patiently…

Helpful and kind staff who patiently explain how the machines work.

December 24, 2021
Energie Fitness - Brentford logo

Reply from Energie Fitness - Brentford

Hi Clare,

Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

All is fine

All is fine, gym is spacious and very clean, everyone is very nice and friendly. Most classes are very good. My only wish would be Zumba the instructor to be more engaging with people and explaining the steps.

December 3, 2021
Rated 4 out of 5 stars

Great training atmosphere

Great staff, very friendly. Facilities clean, really nice atmosphere.

October 22, 2021
Energie Fitness - Brentford logo

Reply from Energie Fitness - Brentford

Hey Brent,

We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.

Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Jungle Body with Arianne 10/10

This review is for The Jungle Body dance cardio class with Arianne. She is brilliant instructor with good music. The class is so welcoming and supportive for members of all levels. We leave the class feeling really energised. Please put on more classes with Arianne!

October 18, 2021
Unprompted review
Rated 4 out of 5 stars

Could be better

Very basic gym,others provide more for same price. Weight machines need a good service. Staff are friendly and knowledgeable. .

October 8, 2021
Energie Fitness - Brentford logo

Reply from Energie Fitness - Brentford

Hi there,

Thanks for taking the time to leave a review, your positive feedback means so much to us. However, it does sound like we're a few steps of delivering a perfect member experience and we will work really hard to close that gap. If you have any suggestions for improvement, please feel free to run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

I’ve only recently joined the gymsharon

I’ve only recently joined the gym, I’m a woman in my 60s and have never been in a gym before, I’m really enjoying my experience and I’m wondering why Iv never joined before, so I guess I’m saying no matter your age get out there and get fit it’s never too late..😀

September 17, 2021
Rated 5 out of 5 stars

Professional and friendly staff

I went in to rejoin and arrange some personal training. I was made to feel very welcome and both members of staff I spoke to were professional and friendly. Everything was completed very quickly.
Since then I have been to the gym several times both for PT sessions & individually. All staff have been friendly every time and the PT Emma has given me good, stretching sessions to get me going.
Thank you

September 3, 2021
Energie Fitness - Brentford logo

Reply from Energie Fitness - Brentford

Hi Julie,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 2 out of 5 stars

Terrible WiFi & inadequate paper towels

I've become a member for 2 months while my gym at work is being renovated - although I'd say Energie is inferior to that before it closed for a facelift! The equipment is adequate but not as good as what I'm used to - though the Stride machine is great. Unfortunately the WiFi is so bad that I have to disconnect and rely on using data on my phone. Otherwise, I can only play 5-10 seconds of music before it pauses and buffers! Aside from the fact I'd rather not use my data, there are areas of the gym that have a very low signal.

I've made 7-8 visits in the last 2 weeks and had to ask staff on 2 occasions to replenish the paper towels. You'd think with Covid and the expectation of members to clean equipment after use that wouldn't be happening!

August 6, 2021
Energie Fitness - Brentford logo

Reply from Energie Fitness - Brentford

Hi John

Thanks very much for leaving your thoughts, it always helps us to improve. I'm very sorry to hear that the Wi-Fi in the Brentford club is frustrating you and I will be passing these comments on to them to see if we find a solution to this issue.

With regards to your issue on paper towels I will also be passing these comments on, we as a company try our hardest to be as COVID safe as possible and clearly in this case we have failed but will try to do better in the future.

If you have any more queries or comments feel free to reach out at communications@energiecentral.com. Thanks again for the feedback.

Best Wishes
Dan

Rated 3 out of 5 stars

I joined the gym only and specifically…

I joined the gym only and specifically for one leg machine at Brentford gym, but that leg machine is broken..! Not much point for me to pay for a sick machine

July 30, 2021
Energie Fitness - Brentford logo

Reply from Energie Fitness - Brentford

Hi Yoli,

I hope you're well.

We at énergie Fitness are that you are enjoying the gym however, based of your review it sounds like there are a few thing we could improve. Please run any suggestion you may have by a member of staff and they will be more than happy to listen.

Thanks for leaving a review, we really appreciate it.

Best wishes,

énergie Fitness Central Team

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