Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.
Location
Switch locationBuilding 2, Westgate House, TW8 0GN Brentford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... See more
The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... See more
Company replied
Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Building 2, Westgate House, TW8 0GN, Brentford, United Kingdom
3.9
Great
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Energie Fitness - Brentford
Hi Stephen,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hi Mrs Gill,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Would highly recommend!
Spacious gym with great facilities and super friendly staff. I always feel comfortable and confident when working out at this gym.
- Would highly recommend!
June 20, 2021
Reply from Energie Fitness - Brentford
Hey RC,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Great gym
The equipment is cleaned down regularly by staff and users. The staff are super friendly, very helpful as well as the members being nice and welcoming. Great gym, can’t fault it
June 18, 2021
Reply from Energie Fitness - Brentford
Hi Malika,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
One of the best places around the London
I love the atmosphere, and the coaches are very friendly and respectful.
I’m highly recommend it to anyone.
June 18, 2021
Reply from Energie Fitness - Brentford
Hi Shouresh,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Wonderful friendly place
Wonderful friendly place, clinically clean (after each person the equipment is sanitised) and very helpful staff! Thank you for motivating me to improve my fitness!
June 18, 2021
Reply from Energie Fitness - Brentford
Hey Svetlana,
Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
énergie Fitness Central Team
Excellent work.
June 13, 2021
Reply from Energie Fitness - Brentford
Hey John,
Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
énergie Fitness Central Team
Welcoming and effective gym
Plenty of exercise equipment. Good covid safety measures. Very friendly staff.
June 4, 2021
Reply from Energie Fitness - Brentford
Hey Ehud,
Really glad to hear that you're happy with your énergie Fitness experience and hope to continue to deliver the top-notch service you deserve. However, we are always trying to improve so if you have any comments or suggestions please run it by a member of staff.
Thanks for leaving a review, it's really important to us to hear feedback from our valued members.
Have a great day,
énergie Fitness Central Team
Tidy practical and convenient place.
June 2, 2021
Reply from Energie Fitness - Brentford
Hi Ralf,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Really nice gym
May 14, 2021
Reply from Energie Fitness - Brentford
Hi Wazhma,
I hope you're well.
We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. We're always trying to improve so if you have any ideas please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.
Thanks for taking the time to leave us feedback.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hey Stephanie,
Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hi Louis,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Professionals staff,clean gym and good…
Professionals staff,clean gym and good parking spaces
April 23, 2021
Reply from Energie Fitness - Brentford
Hi Bela,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
This club is lovely and I cannot wait…
This club is lovely and I cannot wait until it reopens!
March 22, 2021
Reply from Energie Fitness - Brentford
Hi Sharon,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Hard to book an online class
The booking process changed meaning I could no longer book through the app because none of the links worked. Booked an online class through your website and didn’t receive the link to Zoom at all.
March 22, 2021
Reply from Energie Fitness - Brentford
Hey Kathryn
I am sorry to hear you have been frustrtated with the booking process when trying to book onto an online class. This is not reaching the high standard of customer service that we strive for at énergie Fitness and I apologise. I can announce that a new énergie Fitness app will be launching very soon and this should address some of your issues. Thank you for taking the time to leave a review, it really does help.
Best Wishes
Dan
énergie Fitness Central Team
énergie Fitness Online has kept me sane…
énergie Fitness Online has kept me sane during the lockdown! I highly recommend to everyone!
March 15, 2021
Reply from Energie Fitness - Brentford
Hey Amy,
We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.
Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.
Thanks again,
énergie Fitness Central Team
Great place to work out.
I've only been a few times because of covid but every time I've been I've enjoyed my experience. It's a very chill gym and all the staff seem friendly.
December 31, 2020
Reply from Energie Fitness - Brentford
Hi Vicki,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Even though the gym is closed due to…
Even though the gym is closed due to the pandemic and we have both mutualy agreedto a holiday payment period till things get back to reality ,energiefitness are still taking funds from my account ,they clearly have no morals or consideration for there clients.
December 30, 2020
Reply from Energie Fitness - Brentford
Hi Gerrard
I am sorry to hear that you have been frustrated with some of the charges to your account. Please contact the club your membership is associated with directly and they will be able to assist you with any issues you may have. We at énergie Fitness sincerely hope that a solution can be found.
Thank you for taking the time to leave your thoughts, we are always trying to improve our service.
Kind regards,
énergie Fitness Central Team
Always easy to communicate with
Always easy to communicate with
Having gym that has everything you need is kind of standard. But what I really appreciate is really responsive and helpful team behind it. They are doing really good job.
December 2, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Matej,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Excellent gym
Excellent gym, very clean and friendly staff. Machines and equipment are in good shape but it would be nice to have more variety, a couple more benches or machines like dip machine or preacher curl will benefit the place.
Overall a good experience.
October 31, 2020
Reply from Energie Fitness - Brentford
Hi Adriaan,
We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.