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Energie Fitness - East Grinstead Reviews 

271
TrustScore 5 out of 5

4.8

115 London Road, East Grinstead, RH19 1EQ� Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A well equipped and friendly gym! Energies has all the essential equipment and facilities that I require and more... a good selection of bars, racks, plates, cables and dumbbells up to 50kg. Lik... See more

Rated 5 out of 5 stars

Dear team and all those who will read this review This is just the most wonderful of fitness centres Everyone welcome regardless of age, gender, ability and needs The centre itself has so many... See more

Rated 4 out of 5 stars

I enjoyed swimming in your pool mainly for health and excercise as I'm usually sitting a lot for my work. Your facilities are good, with plenty of room for getting changed, for showering, and sto... See more

Rated 1 out of 5 stars

After 8 months of membership I started receiving tickets for parking in designated spaces at back of gym. After 3 tickets I had to find spaces on the street but after 3 days of doing so, I gave up not... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 115 London Road, East Grinstead, RH19 1EQ�, Kent, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

271 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(271)

579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best gym in East Grinstead

We travel with work so am usually only in each place for a month at a time. This means that we use many gyms - and energie was one of the best. Really friendly staff ( welcomed us when we arrived and said goodbye when we left on every visit! ) Good equipment all working. A swimming pool and sauna to use and all at a great price. We will definitely join again when we are next in East Grinstead

A special mention to staff member 'Iris' She was so welcoming when we joined and went out of her way to show us around and to help us join. We had visited all the gyms in the area tbefore deciding which one was best for us - Iris's great friendly, professional service was the reason we chose energiein the end!

March 25, 2022
Rated 5 out of 5 stars

Love this place!

Love this place! First time I have stuck to a proper plan. Made to feel so welcome and staff are lovely and really helpful.

March 18, 2022
Rated 5 out of 5 stars

Welcoming and inclusive

As a typical January gym starter I looked round all the gyms in town. After visiting, meeting staff and seeing lots of good reviews on Facebook etc I took the plunge and joined. I can’t be happier. It’s a lovely friendly gym with a very mixed client group. You are welcomed and very quickly become a member of the Energie EG family.

March 18, 2022
Rated 4 out of 5 stars

The team made me feel very welcome from…

The team made me feel very welcome from the moment I walked in. It is a warm, friendly and convenient gym. My gym plan was very thorough and was followed up by a gym “booster” which guided me through the next phase. Well done to everyone for always having a smile and making me feel so welcome. Special thanks to Jasmine for a fabulous programme and who listened to my goals/concerns and Iris for persevering to get me there!

March 18, 2022
Rated 2 out of 5 stars

Just not that great unfortunately

Just not that great unfortunately. The weights section is small, and when other clients take several sets of weights and socialise on other equipment you are left with no options.

March 4, 2022
Energie Fitness - East Grinstead logo

Reply from Energie Fitness - East Grinstead

Hi Jared,

We at énergie Fitness understand you frustration with regards to lack of equipment. Please speak to a member of staff if you feel a member is holding on to too many weights and they will be able to assist you.

Thank you for taking the time to leave feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

Group lessons are held at a limited…

Group lessons are held at a limited number of times

January 14, 2022
Energie Fitness - East Grinstead logo

Reply from Energie Fitness - East Grinstead

Hi Yasmin,

We are sorry to hear of your frustration regarding the availability of classes, we hope you are able to find the right class at the right time in the near future.

Thanks for taking the time to leave a review, we appreciate any and all feedback.

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

The gym it’s self is great lots of…

The gym it’s self is great lots of equipment and really friendly staff. And there is no doubt it’s always clean. However the sauna and steam room need attention. I used to always do my work out and look forward to the sauna and steam room but it’s not possible now. That’s what let’s it down for me.

December 10, 2021
Energie Fitness - East Grinstead logo

Reply from Energie Fitness - East Grinstead

Hey Georgina,

Thanks for leaving a review, we really appreciate you taking the time.

We're glad to hear you are generally satisfied with your énergie Fitness experience however, it sounds like there are a few things we could do to improve. Please run any suggestions for improvement by a member of staff and they will be more than happy to hear you out.

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Recently joined but had no induction

Recently joined but had no induction - just had to get on with it. Went for a sauna and the aqua fitness women came in immediately and said it’s against the rules to wear a top and “they should have told you”. She was very rude in my view. But I’ll stick with it.

December 3, 2021
Energie Fitness - East Grinstead logo

Reply from Energie Fitness - East Grinstead

Hi there,

We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Small

Small, friendly club with all facilities and equipment that anyone should need.

November 12, 2021
Energie Fitness - East Grinstead logo

Reply from Energie Fitness - East Grinstead

Hi Michael,

Thanks for taking the time to leave a review, your positive feedback means so much to us. However, it does sound like we're a few steps of delivering a perfect member experience and we will work really hard to close that gap. If you have any suggestions for improvement, please feel free to run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great Gym

Great Gym ,
Staff are helpful and they also have a swimming pool available.

November 12, 2021
Energie Fitness - East Grinstead logo

Reply from Energie Fitness - East Grinstead

Hi Michele,

Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please speak to a member of staff.

Thanks again,

énergie Fitness Central Team

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