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Energie Fitness - Hayes Reviews 

161
TrustScore 3.5 out of 5

3.5

Ground Floor, Goldmark House, 20 Blyth Road, UB3 1BY Hayes, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have been using énergie fitness Hayes for 1 year and I’m sad to leave. I wanted to leave a review for the team who have been very accommodating from my first day to my last. 10/10 customer ser... See more

Rated 1 out of 5 stars

Good facilities but poor management. Equipment lays broken for weeks without any attempts to rectify. Currently no ac for 5+ weeks. Areas are thick with dust & rubbish is not cleared up. The only rea... See more

Rated 5 out of 5 stars

Energie Fitness is an amazing little gym. Dispite its small size, it more than makes up for it in quality of equipment and general hygene and sanitation. Ive been at Energie for a little over a year... See more

Rated 5 out of 5 stars

I have been to many different gyms and this one is by far the best. All the staff are very friendly and I was given a tour when I signed up. The manager in particular made a lot of effort and I immedi... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Ground Floor, Goldmark House, 20 Blyth Road, UB3 1BY, Hayes, United Kingdom

  • 0203 8464 239

3.5

Average

TrustScore 3.5 out of 5

161 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(161)

592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gym

Great gym! What sets them apart is the functional fitness "Yard." And, I was glad to be able to pay only for the month, during the time that I was in the area.

November 12, 2023
Rated 4 out of 5 stars

Good gym

Good gym. Gets v busy in evenings, as do most gyms, so best to avoid then. Would be nice to open a little later on weekends, closes at 8pm.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

One of the best gyms I have been to The…

One of the best gyms I have been to The people are very welcoming and friendly the staff are brilliant and helpful the machines are well looked after I have been training there for two years and I absolute love it there so if you are wanting to join a gym this is the one for you

November 22, 2023
Unprompted review
Rated 3 out of 5 stars

Feedback…

The gym is very crowded and busy in the afternoon which is expected and fine so I personally avoid the afternoon time as much as possible. The main point is that the gym equipments get broken easily and it takes a long time to be fixed which makes the gym stay longer than it should be. During holidays, I would rather be informed of the opening times by an email or a message and that makes life easier. One more thing, I am not sure if anything can be done to make the Wifi connection better in the afternoon as it doesn’t connect sometimes considering the phone network is very week at the gym and the number of people gyming. Otherwise, all is good.

November 22, 2023
Unprompted review
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hey Mohammed,

I hope you're having a great day!

Your feedback is greatly appreciated and very valuable to us moving forward as we try to improve. We want to deliver the ultimate fitness experience to our valued members and we will certainly work towards this in the near future.

Thanks again for taking the time to leave a review, it's always great to hear what our members think.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

There are not many equipment for…

There are not many equipment for exercises because when every person wants to exercise, he looks for half an hour to complete one exercise

November 3, 2023
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hi Jarah,

I hope you're well.

Thank you for sharing your feedback. We understand the importance of efficient workouts. We'll take your comments into consideration as we continually strive to improve our equipment availability for a smoother exercise experience. Your input is valuable to us, and we appreciate your patience. Please feel free to speak to a member of staff and they will be more than happy to go over your concerns.

Best regards,
énergie Fitness Central Team

Rated 1 out of 5 stars

Very conjugated people not Leave…

Very conjugated people not Leave machine set on exercise machine nd watch use phone staff in no bother
Just only 4 treadmill
So I’m cancelled membership

September 29, 2023
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hi Sukhijinder,

I hope you're well.

We are very sorry to hear that the facilities within your gym are not of the very high standards that we set ourselves at énergie Fitness. We aim to provide facilities and an environment that drives our members to reach their fitness goals. Please speak to a member of staff regarding your concerns and they will be happy to assist you.

Thank you for taking the time to leave a review, we really appreciate the feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym, clean and neat. Helpful stuff. The only minus - sometimes is packed

September 7, 2023
Rated 1 out of 5 stars

My experience in énergie fitness is very bad

My experience in énergie fitness is very bad because I’m join recently and going in morning shift no body instruction me what I do or not do one two time I ask one person he is here in gym but he is not properly guide just ask what you want you do and every time he is using phone not constreat on client that is not good thing so that’s why I’m using this gym and not recommended to anyone énergie fitness because there staff service is very bad so kindly return my fee and énergie fitness is very bad fitness

September 7, 2023
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hi Aamir,

I hope you're well.

We are very sorry to hear that you have not had a great énergie Fitness experience so far. We strive to provide a space that drives our valued members to reach their fitness goals. It seems we have let you down on this occasion and for that we again sincerely apologise.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym, has a very welcoming environment and great staff such as Rashad. Everyone is nice and always helping one another. Overall it’s a very welcoming and beginner friendly gym

September 1, 2023
Unprompted review

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