I have been using énergie fitness Hayes for 1 year and I’m sad to leave. I wanted to leave a review for the team who have been very accommodating from my first day to my last. 10/10 customer ser... See more
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Good facilities but poor management. Equipment lays broken for weeks without any attempts to rectify. Currently no ac for 5+ weeks. Areas are thick with dust & rubbish is not cleared up. The only rea... See more
Energie Fitness is an amazing little gym. Dispite its small size, it more than makes up for it in quality of equipment and general hygene and sanitation. Ive been at Energie for a little over a year... See more
I have been to many different gyms and this one is by far the best. All the staff are very friendly and I was given a tour when I signed up. The manager in particular made a lot of effort and I immedi... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Ground Floor, Goldmark House, 20 Blyth Road, UB3 1BY, Hayes, United Kingdom
- 0203 8464 239
3.5
Average
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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I have worked here for a couple days…
I have worked here for a couple days now and I must say I enjoy working with my colleagues there all so supportive and never fail to help me when I need help , my managers are also really lovely this is the place to be.
November 26, 2021
My day 3 at the gym no difference to…
My day 3 at the gym no difference to the cleanliness during this covid period I took some pictures but unfortunately trust pilot doesn't allow me to post it.. although the staff tried being very friendly as the owner was in but once he left everything went back to square one no attention to the area at all
November 11, 2021
Unprompted review
Reply from Energie Fitness - Hayes
Hey Nkidz
This is certainly not meeting the high standards we set ourselves at énergie Fitness. We aim to have our gyms cleaned frequently throughout the day during this time of heightened hygiene awareness. With regards to the customer service you received, we want our staff members to high quality service and make sure every member feels like they belong and it seems we let you down on this occasion, please accept our apologies.
Thank you for taking the time to write this review we're always trying to improve.
Best Wishes,
Dan
Reply from Energie Fitness - Hayes
Hey there,
We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.
Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.
Thanks again,
énergie Fitness Central Team
It will be useful they have a class to…
It will be useful they have a class to show how to use the boxing bags to people whom never used them.
Another useful option is to charge individually the extra classes for people to try to see if they like them and then they can change to premium if they wish.
November 5, 2021
Reply from Energie Fitness - Hayes
Hey Isabel,
We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.
Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.
Thanks again,
énergie Fitness Central Team
Very welcoming and professional team
Very welcoming and professional team. Excellent standard of cleanliness. Very impressed with all facilities. Good vibes.
October 30, 2021
I had bad experience unfortunately
I had bad experience unfortunately, I couldn't cancel my membership for months, no phone number to call to, I have to get back to the gym to cancel., they said you must first do it online eventhough I disnt have have an account setup .I have to set up one and this takes for two weeks to call to them ,as the system is bad. Finally after cancel they even took money out of my account, finally I went to the bank and closed my direct payment with this gym. My daughter account still not working, we couldn't cancel I call them several times and they took my number and manager will call you and they never call me yet,but I clothd my direct payment. I fell this is almost a scam if anyone decided to leave they membership . I don't advise anyone to register there .
October 22, 2021
Reply from Energie Fitness - Hayes
Hi Makda,
I am very sorry to hear that you have found the cancellation process frustrating. The best way to cancel your membership is through our Member Zone: https://members.energiefitness.com/. As you said, you did not have an account set up, this should not have been the case as every member is set up with an account when they sign up to énergie Fitness.
A possible explanation for you being charged after you had cancelled your membership is because we have a 30-day cancellation period therefore you may have outstanding membership fees. If this still doesn't seem right then please contact your gym either through phone/email or actually going in to the gym.
Thanks very much for leaving your thoughts, it really does help us to improve. Please feel free to contact communications@energiecentral.com if you have any further questions or queries.
Best Wishes
Dan
A great gym with great facilities and…
A great gym with great facilities and staff. The vibe is so energetic which helps me get the most out of my workout. Special shoutout to Amber for the excellent customer service!!
October 16, 2021
Unprompted review
small place and the changing room is…
small place and the changing room is not gender segregate
October 15, 2021
Reply from Energie Fitness - Hayes
Hey Tabari,
I hope you're well.
Based of your review it sounds like there are a few thing we could improve. We're sorry to hear that you are not wholly satisfied with the facilities provided with regards to the size and changing rooms. Our clubs are always open to suggestions so feel free to run this by a member of staff and they will be more than happy to listen.
Thanks for leaving a review, we're always looking to improve.
Best wishes,
énergie Fitness Central Team
You charged me an extra 20 pound when I…
You charged me an extra 20 pound when I have been paying my monthly fee . Don’t make sense I am leaving and going pure gym
October 14, 2021
Reply from Energie Fitness - Hayes
Hi Mohamed
We appreciate you taking the time to write this review .I am sorry to hear you have been frustrated with incurred fees. Any extra fees billed to you will be stated in your membership agreement but if you want someone to go over it with you please contact your gym. Hope this helps.
Have a great day
Dan
Great new gym!
Gym is clean, equipment is amazing and staff are lovely and friendly
October 11, 2021
Unprompted review
I had good experience with Energie…
I had good experience with Energie Erith. I'm having a better one in Hayes. Excellent customer service, very clean facilities, outstanding stuff and managers.
October 11, 2021
Unprompted review
Excellent gym.Friendlyand helpful…
Excellent gym.Friendlyand helpful staff. New Equipment. Clean
.
October 8, 2021
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