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Energie Fitness - Highbury Reviews 

206
TrustScore 4.5 out of 5

4.4

Energie Fitness Gym Highbury & Islington, 555 Liverpool Road, N7 8NP London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely local gym with approachable, friendly and knowledgeable staff. Great classes- I attend the yoga and pilates here- never disappointed with regular helpful teachers. Great value for money.

Rated 5 out of 5 stars

I have been a engergie gym member for over ten years. I like attending Holloway gym because I love spin class with Petra, and staff (Jade and David) are really helpful friendly and supportive Th... See more

Rated 5 out of 5 stars

Really enjoying this gym. Venus is incredibly kind and given I was nervous joining the gym she always makes me feel comfortable and welcome, especially on my first day.

Rated 1 out of 5 stars

I emailed last month to cancel my membership and didn't get a response. It's meant that I have paid another months fee and it won't cancel till the end of next month. I emailed again this week and sti... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Energie Fitness Gym Highbury & Islington, 555 Liverpool Road, N7 8NP, London, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(206)

593 reviews in the last 12 months

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Rated 4 out of 5 stars

It's a good gym

It's a good gym. But having been a member of both Palmers Green and Woolwich Energie Fitness this one is lacking. There is no Yard or Cage here and no group exercise space that is really big enough. I'm waiting to find its USP. Everyone is perfectly nice but there is no community buzz like the other ones I've been at. No Friday social, no full classes apart from Spin which is great but there's just something missing...

October 29, 2021
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Reply from Energie Fitness - Highbury

Hi Allistair,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great value gym

Usually not overcrowded and the staff were always friendly and happy to help. One of the better gyms around, recommend it.

October 17, 2021
Unprompted review
Rated 4 out of 5 stars

Gym is spacious and generally not…

Gym is spacious and generally not overcrowded, friendly staff and atmosphere.

October 8, 2021
Unprompted review
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Reply from Energie Fitness - Highbury

Hey Mohamed,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

I am very happy with the service I am…

I am very happy with the service I am receiving from this gym. I didn’t give it 5 star as not all the customer service staff have 5 star service.

It’s definitely very good value for money!

October 1, 2021
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Reply from Energie Fitness - Highbury

Hi Sayeed,

Thanks for taking the time to leave a review, your positive feedback means so much to us. However, it does sound like we're a few steps of delivering a perfect member experience and we will work really hard to close that gap. If you have any suggestions for improvement, please feel free to run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 2 out of 5 stars

Limited equipment

No hip abduction machines at all - really limited equipment

September 17, 2021
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Reply from Energie Fitness - Highbury

Hey Erin,

I'm sorry to hear that the equipment provided is not up to your standards, we are currently trying to improve the quality of equipment in all our gyms for the future. Thanks for leaving your thoughts though, we always want to see what we could be doing to improve.

Have a great day
Dan

Rated 5 out of 5 stars

Very well managed

Very well managed, always clean, good atmosphere, friendly and helpful staff.

August 25, 2021
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

Cleanness

Cleanness

And absolutely zero covid protocol. Sometimes even the front door is closed.

August 20, 2021
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Reply from Energie Fitness - Highbury

Hey there,

We at énergie Fitness are disappointed to hear that you have not fully enjoyed your experience with us so far. We want to deliver an experience to our members that gets our members motivated to reach their goals. It seems we have fallen short on this occasion and for that we sincerely apologise. If you have any suggestions for improvement don't hesitate to speak with a member of staff as they are always open to new ideas to improve.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

I would recommend 👍

Setting up my account and getting started is very easy. Signing up for trainings is very good because I can see how many people are in the gym before I go, although the app is slightly underwhelming - I need to type my password every time.
I really enjoy the free space in the gym, where I can use the thick rope, skipping rope, different blocks for leg exercises and different weights.
There are plenty of cardio machines and just enough strength machines - I can find a way to exercise any muscles I want (I'm not an expert).

August 17, 2021
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Reply from Energie Fitness - Highbury

Hi Martina,

Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

Great price and location. Poor equipment quality.

Great price and location.

Poor, old equipment, not very clean, lights sometimes don't work. Recommend only because of price, otherwise there are many better gyms elsewhere.

August 13, 2021
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Reply from Energie Fitness - Highbury

Hi SK

I hope you're well.

We at énergie Fitness are very glad to hear that you're satisfied with the location and price of the gym however, based of your review it sounds like there are a few thing we could improve. Please run any suggestion you may have by a member of staff and they will be more than happy to listen.

Thanks for leaving a review, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 1 out of 5 stars

The Highbury branch has nice enough…

The Highbury branch has nice enough staff and the equipment is ok, but the customer service is appalling. Due to the direct debit being set up at the end of the month, when I had asked for the beginning, one payment was declined. I was charged a £20 'administration fee' that is completely arbitrary and unwarranted and rather harsh in pandemic times when people are getting back on their feet. I was told the £20 would be waived. It wasn't, the money was taken from my account but no one responded to several emails I sent asking them to address this and honour what they had promised to do. Unfortunately I've signed a year contract otherwise I wouldn't be going back.

July 27, 2021
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Reply from Energie Fitness - Highbury

Hi Martyn

I am glad to hear that the gym and the facilities provided our up to your standards. I am however very sorry to hear you have been frustrated with our membership policy. If you would like to clarify certain aspects of the Membership T&C's or someone to explain certain additional charges then please contact a member of staff next time you visit the gym. Thanks for taking the time to fill out this review, it is very much appreciated. Apologies again.

Best Wishes
Dan

Rated 5 out of 5 stars

great club

great club. cheap, cheerful.

July 23, 2021
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Reply from Energie Fitness - Highbury

Hi Jess,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Good

Its good place, cooperative staff and equipment is also great👍

July 16, 2021
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hey Nazia,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Iller,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

I enjoy working out with PRECOR…

I enjoy working out with PRECOR elliptical cardio equipment. The associate was helpful in signing me up for membership.

July 10, 2021
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Reply from Energie Fitness - Highbury

Hey Jay,

Really glad to hear that you're happy with your énergie Fitness experience and hope to continue to deliver the top-notch service you deserve. However, we are always trying to improve so if you have any comments or suggestions please run it by a member of staff.

Thanks for leaving a review, it's really important to us to hear feedback from our valued members.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Fantastic affordable local gym with a…

Fantastic affordable local gym with a friendly and helpful staff.For me this is what gyms should be!

July 9, 2021
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Reply from Energie Fitness - Highbury

Hi Maivley,
 
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Lovely helpful staff at Énergie fitness…

Lovely helpful staff at Énergie fitness Highbury. I did a personal training programme with the lovely Jade. She was extremely helpful and experienced and gave me lots of knowledge for my fitness journey.

July 2, 2021
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Laura,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

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