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Energie Fitness - Hoddesdon Reviews 

153
TrustScore 4.5 out of 5

4.3

110-114 High Street, Hoddesdon, EN11 8HD Hertford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always Friendly & Helpful I have been using the gym for over a year now, the staff are so friendly and helpful, I also have Personal Training, I’m always made to feel comfortable and made to push... See more

Rated 5 out of 5 stars

Amazing! I am able to book classes. always have availability! Experienced Sauna recently and loved it!

Rated 4 out of 5 stars

I enjoy my Pilates class on a Thursday morning and wish there were more like it during the week. The staff are always very helpful and willing to help out. In general I’m very happy and recommend... See more

Rated 2 out of 5 stars

The whole time I was at the gym there was no staff around which I find very dangerous and unsafe incase something happened to a member. I then went back another day and again there was no staff ar... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 110-114 High Street, Hoddesdon, EN11 8HD, Hertford, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(153)

592 reviews in the last 12 months

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Rated 4 out of 5 stars

Nice well equipped gym

Nice well equipped gym. As a new member, good induction from Becky. Was disappointed my favourite Pilates teacher was off with a bad back!? I’ve joined the gym, mainly for the Pilates class because I have a bad back! 🤔
Also, I booked a zoom meditation class and was waiting for a link I was told to expect, which never came. I had to cancel at the last minute so I didn’t appear as a ‘no show’.
Lastly, I’m not keen on the super loud banging music in the gym at 2pm. So loud, I couldn’t hear my own podcast. I suppose, to be fair, I’m not from the younger generation but would probably expect the music to get cranked up during the evening.
There has been some teething problems for me but I hope it sorts itself out and overall am very happy.

February 16, 2024
Rated 3 out of 5 stars

Hoddesdon Branch

I go to the branch in Hoddesdon. Good equiptment. However they are not clean especially the cardio machines. The whole place needs a deep clean.
Music volumn can be very loud to the point I can hear it whilst i'm in my headphones.
My fob to enter the gym has not worked consistently and I have been left outside to wait for someone to open it on a few occassions (I'm on my 4th new fob :) ). I'm used to PT's approaching to assist members with their form etc, but here at Hoddesdon Energie Fitness, the PT's don't do that. However, the staff are friendly.

January 13, 2024
Unprompted review
Energie Fitness - Hoddesdon logo

Reply from Energie Fitness - Hoddesdon

Hey Karina,

I hope you're well.

We're glad to hear that there are some areas of the gym you really like, however, we certainly understand there are some things we can improve on to make your experience even better. We want to deliver the perfect fitness experience to all our members and we will certainly try to achieve this in the near future using the feedback above.

Thanks for taking the time to leave a review, it is always appreciated.

Have a great day,
énergie Fitness Central Team

Rated 1 out of 5 stars

The is the most dirty gym I have ever…

The is the most dirty gym I have ever seen. Toilets gym floors are disgusting. No tissues in the dispensers.

I would like to cancel my membership

May 11, 2023
Energie Fitness - Hoddesdon logo

Reply from Energie Fitness - Hoddesdon

Hi Vicki,

I hope you're well.

We're very sorry to hear that the facilities in your énergie gym are not up to a satisfactory level. We at énergie are always trying to create a warm and welcoming space for our members and it seems we have fallen short on this occasion and hope to improve in the near future. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.

Thanks for leaving feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Highly recommend to anyone

Great facilities, top equipment and wonderful environment. Extra ordinary services with very friendly staff, super clean and comfortable gym for everyone. Amazing support by trainers, paying personal attention to individuals during workout. Classes are awesome. Very effective, cooperative and healthy environment.

July 6, 2023
Rated 3 out of 5 stars

Classes cancelled regularly

Friendly gym with a good range of classes, however approx 2 classes a month are cancelled last minute.

June 15, 2023
Unprompted review
Energie Fitness - Hoddesdon logo

Reply from Energie Fitness - Hoddesdon

Hey J Pitch,

We are so glad to hear that you are happy with certain areas within our énergie Fitness gym however, we appreciate that there are things we can improve on. This is why your feedback is so valuable to us as it allows as to see what we need to do to deliver the perfect fitness experience.

Thank you so much for taking the time to leave a review, we are always looking for feedback from valued members.

Have a great day,
énergie Fitness Central Team

Rated 4 out of 5 stars

I enjoy my Pilates class on a Thursday…

I enjoy my Pilates class on a Thursday morning and wish there were more like it during the week.
The staff are always very helpful and willing to help out.
In general I’m very happy and recommend it to anyone who enjoys a variety of classes and working out in the gym.

December 8, 2022

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