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Energie Fitness - Hoddesdon Reviews 

153
TrustScore 4.5 out of 5

4.3

110-114 High Street, Hoddesdon, EN11 8HD Hertford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always Friendly & Helpful I have been using the gym for over a year now, the staff are so friendly and helpful, I also have Personal Training, I’m always made to feel comfortable and made to push... See more

Rated 5 out of 5 stars

Amazing! I am able to book classes. always have availability! Experienced Sauna recently and loved it!

Rated 4 out of 5 stars

I enjoy my Pilates class on a Thursday morning and wish there were more like it during the week. The staff are always very helpful and willing to help out. In general I’m very happy and recommend... See more

Rated 2 out of 5 stars

The whole time I was at the gym there was no staff around which I find very dangerous and unsafe incase something happened to a member. I then went back another day and again there was no staff ar... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 110-114 High Street, Hoddesdon, EN11 8HD, Hertford, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(153)

593 reviews in the last 12 months

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Rated 5 out of 5 stars

Always Friendly & Helpful

Always Friendly & Helpful

I have been using the gym for over a year now, the staff are so friendly and helpful, I also have Personal Training, I’m always made to feel comfortable and made to push out of my comfort zone. There is always a good atmosphere with lots of laughing, which is well needed for someone like me who is not a natural gym goer!

Lots of varied classes too xxx

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

5 star Gym

I joined energie fitness gym a few months ago. The gym has a wonderful vibe, it is very friendly and all the staff are extremely helpful and professional. Special mention must go to Hayley Wheaton who is my personal trainer, she is a complete inspiration and has got me to a fitness level I never thought possible in a relatively short time.
Her knowledge is outstanding and she is constantly monitoring my technique so that I am getting maximum benefit from each excercise. Dan and Kate are also amazing, very encouraging and always ready to help and advise.
I would urge anyone to join this gym, it gets five stars from me.
Tracy Partridge

November 28, 2022
Unprompted review
Rated 4 out of 5 stars

Really good staff

The only bad thing that comes to mind is the lack of space and equipment during busier periods but it is quite a small gym so I suppose there is little to do about that. I have nothing but good things to say about the staff. Thanks to Dan and his team for always being friendly and helpful.

August 12, 2022
Energie Fitness - Hoddesdon logo

Reply from Energie Fitness - Hoddesdon

Hey Jay!​

Thanks so much for taking the time to send us your feedback. We are delighted that you enjoyed your time with us. Here at énergie Fitness we expect the highest standards from our staff and we love hearing that our members are happy. ​

We are so sorry to hear that your experience during busier periods did not meet these standards on this occasion and we will continue to work to improve in this area as much as we can!​

If you have any further comments or questions, please reach out.

Again, thanks so much for the review!​

Best wishes,​
énergie Fitness Central Team

Rated 5 out of 5 stars

Well run clean gym with pleasant staff

Well run clean gym with pleasant staff. I like the fact that I can book classes. The cycle spin class with Becky is a real tough workout which will improve my ability to climb hills outdoors.
I am enjoying my personal trainer sessions with Jamie. The gym is conveniently open for long hours.
I am able to suspend my membership while away cycling for several months.

June 17, 2022
Rated 3 out of 5 stars

I haven’t been to a gym for years

I haven’t been to a gym for years. I signed up and had my induction which was helpful.
I’ve been three times so far. My experience has been ok. But the website talks about how much more personal énergie fitness is compared to other gyms. That hasn’t been my experience yet.
As a newbie, I’ve not been sure of some things and and wanted to ask questions. But on each occasion, there was no one at the reception desk when walking in and it was hard to see who was on duty. It would be great if they could take a more proactive approach, keeping an eye on the reception desk, checking round to see if anyone is looking a bit lost or uncertain, asking if you’re ok. Checking whose booked to come and whether anyone is a new customer would mean staff could be on the look out for those of us who aren’t as confident as others.

February 5, 2022
Energie Fitness - Hoddesdon logo

Reply from Energie Fitness - Hoddesdon

Hey Karen,

I hope you're well.

I am very sorry to hear that we have fallen short on the high standards you expect from us and we expect of ourselves. We want to deliver an amazing customer experience to every single one of our members that walk through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise and we will try to do better. Please speak to a member of staff and they will be more than happy to address any issues or queries you may have.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

The manager Daniel at Hoddesdon helped…

The manager Daniel at Hoddesdon helped me set up my membership very easily,showed me how to use all the machines and gave me words of encouragement and said anytime I need help or advice he was there and also gave me his number.That’s made me really happy and now I’m ready for my new journey ahead. Thank you

November 26, 2021
Rated 4 out of 5 stars

Very good facilities and staff are…

Very good facilities and staff are helpful.

Great range of classes to.

October 15, 2021
Energie Fitness - Hoddesdon logo

Reply from Energie Fitness - Hoddesdon

Hi Ssrs,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Have a great day,

énergie Fitness Central Team

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