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Energie Fitness - Lincoln Reviews 

196
TrustScore 4 out of 5

4.0

Flavian Road, Lincoln, LN2 4GR Lincoln, GB


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Rated 5 out of 5 stars

Great friendly gym, with loads of cardio, weights, weight machines, classes and PTs if you want them Definitely recommend All different ages and levels of fitness go so it doesn't make you feel sel... See more

Rated 4 out of 5 stars

Has everything I need whether its a quick or more drawn out workout. Equipment is almost always available and access being 24hr makes it all the better. Only issue I have is that the toilets could... See more

Rated 4 out of 5 stars

Excellent gym, with consistently helpful and friendly staff. I go mainly for the classes and always find them very useful - Gus’s are SO tough, but rewarding. Two things: the app never shows who is ac... See more

Rated 5 out of 5 stars

We are a couple in our 70s and I rang Energię Fitness in Lincoln to see if they could help us get in better shape.The manager Chris could not have been more helpful.We went into the gym and he expla... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Flavian Road, Lincoln, LN2 4GR, Lincoln, United Kingdom

4.0

Great

TrustScore 4 out of 5

196 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(196)

593 reviews in the last 12 months

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Rated 3 out of 5 stars

Great price, No Staff

The price is super attractive (5 times cheaper than David Lloyds ).. therefore there are a lot of young people hanging around and it gets super busy about 5-6pm. The facilities are good for the price.
The only criticism is lack of staff. I love doing classes and they get cancelled quite often without notice. This is super frustrating and I would happily pay extra few pounds a month but have more instructors on site and potentially more classes

April 21, 2022
Energie Fitness - Lincoln logo

Reply from Energie Fitness - Lincoln

Hey Tanya,

Thanks for leaving a review, we really appreciate you taking the time.

We're glad to hear you are generally satisfied with your énergie Fitness experience however, it sounds like there are a few things we could do to improve. We want to create an environment in our gyms that is welcoming and motivating, it seems we have fallen short on this occasion due to the lack of staff members and for that we sincerely apologise.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Useful gym

Useful gym, plenty of equipment. Not enough cleaning products, hand sanitiser but musics at a good level, plenty of space and we'll set up. Friendly owner who knows what he's talking about and love the online facilities - what a bonus if you can't get in for a week.

March 26, 2022
Rated 5 out of 5 stars

New member

The staff are very welcoming and friendly. Bea the personal training I am working with is excellent and knows how to get the best out of me. I think they could probably have a few more items of equipment like a chest press machine. On the whole I’m very satisfied.

March 21, 2022
Rated 4 out of 5 stars

Overall the gym is great!

Overall the gym is great it has almost everything I need. The gym is clean and the staff are great. I do wish the kettlebells went to 40kg as the heaviest is 24kg. Also, a curved treadmill would be great addition.

March 18, 2022
Rated 3 out of 5 stars

Very friendly staff

Very friendly staff, great having 24 hour access, but some equipment is rough and old, most handles and ropes need replacing, could do with more workout benches. But generally ok.

January 28, 2022
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Reply from Energie Fitness - Lincoln

Hey Mark,

Thank you for leaving some nice words about our staff. With regards to your issues with the facilities, our staff members are always open to suggestions so if you have any recommendations for improvement please raise it with them and they will be happy to listen.

Thanks for taking the time to leave a review, we appreciate any and all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Looking a bit tired

I have just rejoined the Nettleham Road branch after a break of 18 months. On rejoining I noticed that the equipment is the same as when I originally joined nearly 4 years ago. Several of the machines look very tired, screens do not work, chains look rusty etc. The male changing rooms need a good revamp as they look gross, I refuse to use them. The facial recognition system is a real pain as it took several attempts to get the pictures uploaded, and periodically refuses to allow entry. Very frustrating trying to get entry before a member of staff is present, especially after receiving the generic email warning of dire consequences of allowing somebody into the gym using your own profile. What hasn’t changed over the years is the positive attitude of the staff. Always helpful and friendly, so a big thank you to all the staff.

January 14, 2022
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Reply from Energie Fitness - Lincoln

Hi Ed,

We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

Some equipment is broken or not working…

Some equipment is broken or not working at all

January 14, 2022
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Reply from Energie Fitness - Lincoln

Hi there,

I hope you're well.

Our gyms are always open to suggestions for improvement so if you have any ideas, please notify a member of staff and they will be more than happy to listen.

Thank you for taking the time to leave a review, we are always trying to improve.

Best wishes,
energie Fitness Central Team

Rated 5 out of 5 stars

Energie fitness Lincoln

Really good equipment and staff. Was nervous to start going to the gym but everyone has been really helpful and I really recommend this gym. Really love that it’s open 24 hours.

January 7, 2022
Rated 1 out of 5 stars

There's been several pieces of faulty…

There's been several pieces of faulty equipment there for months. There numerous pads on the machines that are split exposing material which is a serious covid risk. Blue roll is left to run out leaving no way to sanitise equipment, staff not interested when told. Disgrace!

December 17, 2021
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Reply from Energie Fitness - Lincoln

Hi David.

We at énergie Fitness are so sorry to hear that you are unsatisfied with the facilities provided in your gym. We aim for all our gyms to be COVID Safe and for all our members to feel comfortable whilst exercising. If you have any further comments or queries please feel free to contact us at communications@energiecentral.com.

Best,
Dan
énergie Fitness Central Team

Rated 2 out of 5 stars

Room for Improvement

Although now sorted, the facial recognition problem was a fiasco. Others areas for improvement: changing rooms, hot water in showers, straps on rowing machines, grips on cross trainers and cleaning cloths and antiseptic sprays. Hope this helps. Don't want to be too negative but there is much to improve.

December 3, 2021
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Reply from Energie Fitness - Lincoln

Hi Philip

I hope you're doing well. We are aware of the issues that were occurring when members were entering through facial recognition and we do apologise for any issues you may of experienced. With regards to the problems with other facilities, please raise these issues with a member of staff and they will be able to provide an update on when it will all be fixed, hopefully soon.

We very much appreciate you taking the time to leave your thoughts, it really helps us to improve.

Best Wishes
Dan
énergie Fitness Central Team

Rated 1 out of 5 stars

Gym good, cancelling a nightmare

I have enjoyed the gym in Lincoln for a number of months and the equipment and people have been great. However, trying to cancel the membership has been a nightmare. I’ve sent emails and never had a response, the website won’t let me cancel as it says I’m no longer a member BUT Harlands group are still chasing me for payments and now want extra admin fees. Very disappointing and has somewhat spoilt the good experience I have had. Will make me think twice when wanting to join a gym again. Ps. Still no response to emails!

November 17, 2021
Unprompted review
Energie Fitness - Lincoln logo

Reply from Energie Fitness - Lincoln

Hey Keith.

I am glad to hear that you had a positive experience whilst being a member at one of our clubs, we are always happy to hear that our team members are delivering the top-quality customer service that we strive for at énergie Fitness.

However, I am very sorry to learn that you have been frustrated with the cancellation process. We want this to be as swift and simple for our members. If the problem of no contact from the club or Harland's continues please contact us at communications@energiecentral.com.

Thanks for leaving this review, we're always trying to improve.

Best Wishes,
Dan

Rated 5 out of 5 stars

Fantastic

Excellent facilities, maintained to a very high standard with extremely helpful and approachable personal trainers. Fantastic membership options and ease of access allows for each training schedule to be catered for.

October 22, 2021
Rated 5 out of 5 stars

Great gym

Great service and a good idea to book your slots so the gym doesn't get too busy at any one time. Nothing more frustrating than going to the gym and you can't access the equipment you want. Very clean and staff are really friendly and approachable

October 22, 2021
Rated 2 out of 5 stars

It's a budget gym and it shows

It's a budget gym and it shows.
Cleanliness is terrible.
There is sanitiser in spray bottles however no paper towel to wipe the equipment with. There are cloths available but these stink and I can't imagine they are hygienic to use, not the best during a pandemic.
The equipment is ok but not very well maintained and again needs a good clean. The gym overall looks rundown and could definitely do with a face lift!

On the plus side the staff are friendly and fairly helpful, it's cheap, it's 24 hour and they have some good leg machines.

August 14, 2021
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Reply from Energie Fitness - Lincoln

Hello Samantha

Thanks so much for giving us your feedback, we really appreciate it. I am really sorry to hear our facilities are not up to your expectations, we as a company try to be as COVID safe as possible and we have not lived up to these standards on this occasion and for that I'm truly sorry. I will be sure to pass these comments on to our Lincoln gym and hope they can correct this in the future.

I am glad to hear however that our staff have met our standards of being as friendly and welcoming as possible which is something we always strive for.

Thanks again
Dan

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