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Energie Fitness - Old Street Reviews 

122
TrustScore 5 out of 5

4.9

60-63 Bunhill Row, London, EC1Y 8QD London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I love this place from Lee the manager who does boxing, Eziekiel who does Muay Thai pad work and the private trainers they have Naz and Zulu they are all great and very helpful. Facilities are great f... See more

Rated 1 out of 5 stars

If you are thinking of joining Energie Fitness Old St in January 2024 read this review: I was a member at Energie Fitness Old St but recently switched to Chelmsford Energie Fitness. When I... See more

Company replied

Rated 5 out of 5 stars

I live near four or five different gyms, and tried most. I decided on Energie Fitness because it’s unpretentious, and it has the equipment I need. Honestly, though, if it weren’t for the staff, I’d no... See more

Rated 5 out of 5 stars

Energie Old Street is a well appointed gym a quick stroll from Old Street Station and within easy reach of Shoreditch, Farringdon, The City and Angel. One thing that sets Energie Old St apart from... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 60-63 Bunhill Row, London, EC1Y 8QD, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

122 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(122)

596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect gym

Such friendly staff, always there to help. Great equipment. I love it there!

March 4, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi Libbii,

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.

Thanks again!

Rated 4 out of 5 stars

Really good gym with all amenities

Really good gym with all amenities! Not too crowded so never have to wait to use a machine. Welcoming staff !

March 2, 2020
Unprompted review
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Reply from Energie Fitness - Old Street

Hi Sam

Thank you for the 4 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Helpful and happy gym staff.

Helpful and happy gym staff.
Had everything I needed.

February 28, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi Ben,

Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

I like everything

February 27, 2020
Unprompted review
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Reply from Energie Fitness - Old Street

Hi Lucian,

Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 3 out of 5 stars

Good location but cramped

Good location, equipment and changing facilities, but it is quite small and can feel quite cramped.

February 27, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hey Hannah,

I hope you're doing well.

We at énergie Fitness are very disappointed to hear that we have fallen short of your expectations. We want to deliver the perfect customer experience to every single one of our members that walks through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise. If you have any queries or suggestions then please speak with a member of staff and they will be more than happy to assist you.

Thank you for taking the time to leave us feedback, we're always trying to improve the service we provide.

Best wishes,
énergie Fitness Central Team

Rated 2 out of 5 stars

Quite a poor gym overall.

Quite a poor gym overall, uninspiring and unclean. Tv's show awful daytime trash, just what you need staring at you whilst your pounding the treadmill. Where's the olympic re-runs to get you up for it or something. Nah ! just slap on homes under the hammer instead, lazy.
There's a rubber mat when entering the mens shower room that looks like they found it out the back of the bins at old street roundabout. You'd almost rather step on that than the floor of the shower room, not sure how many hours it had been before it saw a hose down with some cleaning product after the lunch time rush. Other than that the staff are friendly and attentive. Easy fixes for a Ramsey's gym nightmares.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi Mark,

Thanks for taking the time to write a review. I will pass your comments on to the team. We listen to our members daily in our quest to continually improve and we work hard to make our gym a great place to work out.

Rated 3 out of 5 stars

Review

the gym has all the relevant equipment but:
- the music is too loud
- the staff is not providing the relevant assistance. The only time I was approached by the staff was when one of the trainer proposed to offer his services as a PT
- the showers and toilets should be cleaned more regularly several times a day!!!!!!

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hey there,

I hope you're doing well.

We at énergie Fitness are very disappointed to hear that you have not been completely satisfied with your énergie experience so far. We want to deliver the highest quality customer experience to every member that walks through our gym doors, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future. Please speak to a member of staff and they will be happy to address any query, concern or suggestion you may have.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

I have to give it 3 today.

I have to give it 3 today.
Incredibly friendly staff and trainers
Equipment is OK

The downsides are the Mens Locker-rooms and Showers
Showers cut off (we have been informed of this, I know), but today the showers were particularly dirty with some inexplicable stuff on the floor

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hey Sam,

I hope you're doing well.

We at énergie Fitness are very disappointed to hear that you have not been completely satisfied with your énergie experience so far. We want to deliver the highest quality customer experience to every member that walks through our gym doors, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future. Please speak to a member of staff and they will be happy to address any query, concern or suggestion you may have.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

It is so busy there is no room to do…

It is so busy there is no room to do anything!
I have had times where no towels are available, the drinks fountain takes ages and there’s never anything in the vending machine.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi,

Thanks for taking the time to leave a review for us. It's important for us to know how our customers feel about the facilities at our gyms, so I will pass your comments on to the management team.

We value our members above all else, so really do appreciate your feedback.

Rated 5 out of 5 stars

Reliable gym with a nice atmosphere

Reliable gym with a nice atmosphere, friendly staff and decent equipment.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hey Deniz,

Thanks for your great review of our gym, we . We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.

Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.

Thanks again, and we hope to see you again soon!

énergie Fitness Central Team

Rated 4 out of 5 stars

Friendly and stress-free gym

I've been going to Energie in Old Street for about 6 months and I'm really happy. There is a nice friendly vibe and I never have to wait long to use the machines or the weights. There is also a good amount of space to warm up and stretch. The ladies' changing rooms could be improved, they would do with an overall remake just to make them look more modern, and perhaps review the arrangement of benches since they're not enough for everyone to use (I'd get wooden or plastic benches this time, not fabric cause they get dirty easily).

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi there,
 
Thank you for taking the time to review us. Our team members will be thrilled to hear that you had a great experience with them at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

If you have any suggestions for improvement please run it past a member of staff and they will be more than happy to listen.

Thanks again – we appreciate it!
 
énergie Fitness Central Team

Rated 3 out of 5 stars

The showers really let this place down

The showers really let this place down, peak times they stop working altogether. I had to go to work with shampoo still in my hair last week

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hey Hugovic,

We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we need work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

It's a club, not just a gym

Love this gym, it has such a nice vibe, the people are great and the staff are so friendly and helpful. It's really like a members club than just your standard soul-less gym.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi there,

Thank you so much for taking the time to leave a review, we really appreciate your kind words!

Our instructors are always striving to deliver the perfect experience to our valued members and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Have fun getting fitter!

Being a member of Energie Fitness has been a game changer in terms of my physical fitness. I look forward to my sessions there. The staff are friendly, knowledgable and helpful. I’d be happy to recommend the gym to anyone.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hey Tony,

I hope you're doing well.

Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.

Thank so much for taking the time to leave a review, we really appreciate it.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great staff

Great staff, brilliant classes and a fantastic vibe.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi there,

Thank you so much for taking the time to leave a review, we really appreciate your kind words!

Our instructors are always striving to deliver the perfect experience to our valued members, and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Gym is great for what you pay

Gym is great for what you pay. Would be good if more space was available for other types of classes and shower system needs updating to ease less issues for management

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi there,

Thank you so much for taking the time to leave a review, we really appreciate your kind words!

Our instructors are always striving to deliver the perfect experience to our valued members and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

Some small annoyances but overall good!

Staff are lovely - always willing to help and very friendly.

I almost always get access to a runner which is great, but I often have problems trying to get a mat to stretch - especially if I want to do light weights with the mirror.

Where there are mats by the mirror, one is dangerously close to the foot-press weights machine and the last time I used it the person on that machine seemed very put out at me using the mat. He placed all his things on my mat and made no effort to be safe while adjusting the weights on the machine - sometimes carrying them over my feet or head. This is not the first time I've had an issue using that mat so I avoid it where possible.

I appreciate that you have to have a lot of different weights machines but I do think you've sacrificed having adequate stretching mats. More than once I've had to stretch in the changing rooms.

In addition, I would really appreciate some signs in the changing rooms asking people not to take selfies when there are people in the background. More than once I've changed in the toilet stall to avoid getting caught in the background of a long selfie session.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hey Cassia,

I hope you're doing well.

We at énergie Fitness are very disappointed to hear that you have not been completely satisfied with your énergie experience so far. We want to deliver the highest quality customer experience to every member that walks through our gym doors, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future. Please speak to a member of staff and they will be happy to address any query, concern or suggestion you may have.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Affordable Gym for its location

Affordable, and has all the equipment I need. Gets busy but am still always manage to complete my workout with little to no difficultly.

Also conveniently located.

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi Nicolas,

Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.

We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Amazing value for money

Amazing value for money! For what you pay I think it's a great gym.

Good range of equipment, nice team, and the classes are a fab bonus (I can't believe they are free!). The team are all friendly and know their stuff. The changing rooms are pretty good - very clean and hair dryers and straighteners are a nice touch. It would be good to get the showers sorted, it's not often it happens but occasionally they do run out of hot water.

The quality of classes does vary according to who is teaching it - some are definitely better than others, Deiby is amazing and always tries to switch up the classes which is great.

At busy times it's difficult to get on certain equipment, especially mats and weights area but I guess you get the same at any gym especially at the start of the year.

Overall really positive and would (and have) 100% recommend!

February 26, 2020
Unprompted review
Energie Fitness - Old Street logo

Reply from Energie Fitness - Old Street

Hi Hannah,

We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

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