Just started back doing some excercise after 2 yrs off , retired now at 65 and I am enjoying my time in the Gym , friendly and has all the equipment I need , taking it slow but positive
Location
Switch location79 Taff Street, Pontypridd, CF37 4ST Cardiff, GB
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I’m an international student from Sri Lanka. I love to workout in the gym and great facilities, equipments and machines around. To be honest the staff is very friendly. I don’t remember his name, so... See more
Staff are excellent, but the gym is too busy. Theres not enough equipment to satisfy the amount of people using the gym so you either have to wait, or just not finish work outs. Had to change gyms... See more
Company replied
Energie fitness Pontypridd is genuinely the best gym I've had been to. I first joined in February 2022, after already losing 10st, to boost my physical activity but most importantly, my confidence... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
79 Taff Street, Pontypridd, CF37 4ST, Cardiff, United Kingdom
4.8
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Cracking gym very clean great…pleasure to go there to train
Cracking gym very clean great atmosphere with fantastic staff and plenty of equipment
October 22, 2021
Great gym, great vibe
I'm pretty new to this area, and was very fussy about which new gym I would join, but Energie Pontypridd met all of my standards and then some. The staff are super friendly and encouraging, and the gym has a really wonderful atmosphere. All the equipment looks great and is easy to use, and the changing rooms are generally pretty clean as well. There is a great range of people who use the gym, so nobody ever looks or feels out of place. As I'm a student, I almost chose the gym on campus, but I'm so glad I didn't as Energie has the exact vibe I wanted. I booked some PT sessions as well and have been really happy with the level of expertise and care I have received at my sessions so far.
October 15, 2021
Good gym with amazing staff very clean…
Good gym with amazing staff very clean gym with lots of top spec machines. Only thing is I wish it was 24hr but still a amazing gym
October 15, 2021
Joining énergie Fitness has been super…
Joining énergie Fitness has been super quick and easy. Staff at Pontypridd gym have been super friendly and supportive.. always a friendly welcome when arrive. And booking through the app is so quick and super easy to use. Has been great first few weeks :)
September 24, 2021
Reply from Energie Fitness - Pontypridd
Hi Sarah,
Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Have a great day,
énergie Fitness Central Team
You are really friendly and helpful and…
You are really friendly and helpful and you are very welcome with all the new members
September 24, 2021
Instructors are amazing the vibration…
Instructors are amazing the vibration of the gym is lush everyone motivates eachother worth theondh and time 💙
September 3, 2021
Great classes and good facilities.
September 3, 2021
Gym for everyone
Such a lovely gym, the people who work there are so kind and helpful. There's really a community feel to it too. It's considerably less intimidating than any other gym I've been to and best of all, for anyone with sensitive ears, the music isn't too loud! I've been 3 times this week - next week I'll be going 4 times!
August 27, 2021
Reply from Energie Fitness - Pontypridd
Hi there,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
I have had an interesting experience at…
I have had an interesting experience at energie Fitness Pontypridd. Availability of coach-trainers to train new members would make for a better experience. Thank you.
August 20, 2021
Reply from Energie Fitness - Pontypridd
Hi Moore,
I hope you're well.
We at énergie Fitness are very glad to hear that you are enjoying the gym however, based of your review it sounds like there are a few thing we could improve. Please run any suggestion you may have by a member of staff and they will be more than happy to listen.
Thanks for leaving a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Brilliant gym classes are superb
August 20, 2021
Reply from Energie Fitness - Pontypridd
Hi Leo,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Iv only just joined but already I feel…
Iv only just joined but already I feel comfortable ther and find people friendly ....at the moment iv only been ther once a week but my plan is to use it more
August 13, 2021
Reply from Energie Fitness - Pontypridd
Hi Sandra,
Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Staff very friendly and helpful and…
Staff very friendly and helpful and classes are enjoyable 👍🏼
August 13, 2021
Booking privileges disabled
Because I’ve been called into work unexpectedly and have missed a few classes and cancelled them a bit late. I’ve had my account booking privileges disabled.
I find this to very childish and inconvenient.
August 13, 2021
Reply from Energie Fitness - Pontypridd
Hi Vikkie
Thanks for sharing your feedback. I am very sorry to hear you are frustrated by our class cancellation policy, we do this so each member has a fair opportunity to attend our classes. Nevertheless we understand your frustration.
If you contact our Pontypridd club directly through https://www.energiefitness.com/pontypridd, I'm sure they can form a solution to this issue. Thanks again for sharing your thoughts.
Best Wishes
Dan
Lovely staff
August 8, 2021
Great place to work out plenty of…
Great place to work out plenty of options, air con music a bit loud but nothing that headphones cannot solve, 4 stars because was promised a refund and still not received at this stage.
August 6, 2021
Reply from Energie Fitness - Pontypridd
Hi Louise,
Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Pontypridd
Hi Ruddock,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Clean facilities
Clean facilities, (for the most part) friendly staff, and lots of equipment. You will find everything you need to transform your body and change your life for the better.
July 16, 2021
Reply from Energie Fitness - Pontypridd
Hi Victor,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
The staff are very nice and helpful
The staff are very nice and helpful. There are enough machinery for everyone even in busiest time. The only thing that i would say is there are no elastic bands to train with or ankle weights which would be nice to have as i need them for specific exercises. Other than that its a really nice place to work out.
July 16, 2021
Reply from Energie Fitness - Pontypridd
Hi Galatia,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
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