Absolutely scammed. If I could give zero stars, I would. The business practices at this Putney location are entirely fraudulent. Without my consent, they automatically signed me up for a membership... See more

Location
Switch locationUpper Richmond Road 85, SW15 2FU London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am very impressed with Énergie for several reasons. The premises are great: spacious, clean, uplifting and tranquil. It’s not an intimidating place and people from all ages seem to enjoy attending.... See more
The gym in East Putney is wonderful - what makes it especially great as the staff are so helpful, especially Edwardo and Laura, on reception, who are so welcoming. I love being a member and the refo... See more
Lovely and clean facility with a wide range of machines and the staff are soo nice and welcoming and they really ensured that I knew what each machine does and what will work for me. I would definitel... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
Contact info
Upper Richmond Road 85, SW15 2FU, London, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No contracts ?
I enrolled this gym and asked if I wanted to leave what to do. They said just to let us know at least 10 days before the the next bill starts. I had to leave the country and I cancelled it as I was told and even went to the gym to speak with the manager and he told me that everything was done as I should. Few days after I got an email saying that I had to pay another month as the gym’s policies. I explained that I was told what I wrote up and that I wasn’t in the country. They said that everything was explain in the welcoming policies ( I didn’t read them as I had the manager in front of me ) and I asked everything that I needed it. At the end I had to paid another month without being even in the country. What I hate is that I asked before enrolling and they said you can go whenever you want, there is no contract and you just need to let us know with 10 days in advance ( before my next billing) . Lie!!

Reply from Energie Fitness - Putney
Excellent gym
Good equipment. Laurence Read is a brilliant trainer. Convenient location
Great equipments!
Very polite and friendly and helpful…
Very polite and friendly and helpful staff and always willing to help
Handy location with ok equipment
Handy location with ok equipment. Can get extremely busy in rush hour.
Wouldn’t recommend showers or toilets as they smell awful. Often water on the floor when you are getting changed.

Reply from Energie Fitness - Putney
Great space
Friendly staff, the gym has a calm and is not intimidating at all, Great place to workout.
best gym ever!
I joined from another competitor gym and so glad I changed to this gym! Super friendly and supportive. I had an induction with one of the PT’s there and they take you through everything and more. It was so useful and made me feel less anxious starting a new gym. I’ve been recommending this gym to everyone!!
The gym is really good
The gym is really good, lots of choice of machines to use. The personal trainers are great. I have used Michael and found him helpful in my training schedule to achieve my goals. Great gym at a reasonable cost too!
very good i enjoyed
A gym you can happily use every day if you live in Putney
The only gym membership that's worth having is one that you use.
Energie is so close to my home, so it's very easy for me to get to on a consistent basis. I literally walk past it more than once a day.
So I've gone from not going to the gym for the last 3 years, to going 4 times a week.
The space is used very well, and because it's all on one floor, you can see what's going on.
If it's busy, you can see when the area you want to use comes free and do something else; so it's hassle free.
I've always found other members to be polite.
They go to exercise, not to socialize or treat the place like a dating agency.
The staff are great too. Really helpful.
Clean and well organised.
Clean and robust equipment, nice people, good vibes at the gym.
Small with limited customer service
I’ve had issues with Énergie and being billed for admin costs that were never mentioned nor justified. I changed my direct debit details and was suddenly told that I’m being billed double.
They’re a tiny gym with limited customer service (both on the floor and online) so it has not been the best experience for me.
The facilities themselves however (despite being limited in machinery and equipment) seem always clean and neat - not stuffy and smelly like the Putney Pure Gym.

Reply from Energie Fitness - Putney
I really like this gym
I really like this gym. The people are very nice, the gym is well equipped and there are plenty of machines and free weights. It can get crowded after 6PM but it’s the case with any gym. I’m very happy I chose this place as it helped me love working out again.
Good Price Value ratio,
Good Price Value ratio,
Good Price Value ratio,
Great staff and a friendly atmosphere where you can focus on things that you suppose when visiting a facility like that in the first place.
The app doesn’t show the correct people…
The app doesn’t show the correct people number in the gym, so when I arrive it’s full and can’t find place to workout properly.

Reply from Energie Fitness - Putney
Love almost everything about the gym
Love almost everything about the gym, equipment, staff, price, all great.
At peak times it can feel a bit cramped. I’d also be willing to pay more if there was a sauna /steam room facility. There is a large unit empty next door, has anyone thought extending the size of the gym?
RUD AND AGGRESSIVE WELCOME…
I was in the process to join the gym (first time) and the attendant Miss Greta T who I want to know the fees and I ask about prices (join fee) £ 35 I question the mention price she replied in a very aggressive and rude manner " Go away ". I believe this was a very rude and aggressive answer!!. First initial bad experience. I consider that if that is the way you will lose many new customers on a very competitive market

Reply from Energie Fitness - Putney
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







