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Energie Fitness - Putney Reviews 

205
TrustScore 3 out of 5

2.9

Upper Richmond Road 85, SW15 2FU London, England, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely scammed. If I could give zero stars, I would. The business practices at this Putney location are entirely fraudulent. Without my consent, they automatically signed me up for a membership... See more

Rated 5 out of 5 stars

I am very impressed with Énergie for several reasons. The premises are great: spacious, clean, uplifting and tranquil. It’s not an intimidating place and people from all ages seem to enjoy attending.... See more

Rated 5 out of 5 stars

The gym in East Putney is wonderful - what makes it especially great as the staff are so helpful, especially Edwardo and Laura, on reception, who are so welcoming. I love being a member and the refo... See more

Rated 5 out of 5 stars

Lovely and clean facility with a wide range of machines and the staff are soo nice and welcoming and they really ensured that I knew what each machine does and what will work for me. I would definitel... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Upper Richmond Road 85, SW15 2FU, London, England, United Kingdom

2.9

Average

TrustScore 3 out of 5

205 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(205)

638 reviews in the last 12 months

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Rated 2 out of 5 stars

No contracts ?

I enrolled this gym and asked if I wanted to leave what to do. They said just to let us know at least 10 days before the the next bill starts. I had to leave the country and I cancelled it as I was told and even went to the gym to speak with the manager and he told me that everything was done as I should. Few days after I got an email saying that I had to pay another month as the gym’s policies. I explained that I was told what I wrote up and that I wasn’t in the country. They said that everything was explain in the welcoming policies ( I didn’t read them as I had the manager in front of me ) and I asked everything that I needed it. At the end I had to paid another month without being even in the country. What I hate is that I asked before enrolling and they said you can go whenever you want, there is no contract and you just need to let us know with 10 days in advance ( before my next billing) . Lie!!

August 11, 2023
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hey there,

I hope you're well.

We at énergie Fitness are very sorry to hear you are unhappy with some of the payments that you have incurred throughout your membership. We assure you that all fees are clearly stated in your membership T & C's however, if you feel this is incorrect please contact your énergie gym immediately and the staff can provide clarity. We sincerely hope this query can be resolved asap.

Thanks for leaving feedback, we always appreciate it!

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

Handy location with ok equipment

Handy location with ok equipment. Can get extremely busy in rush hour.

Wouldn’t recommend showers or toilets as they smell awful. Often water on the floor when you are getting changed.

July 13, 2023
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hey Valpreet,

We are so glad to hear that you are happy with certain areas within our énergie Fitness gym however, we appreciate that there are things we can improve on. This is why your feedback is so valuable to us as it allows as to see what we need to do to deliver the perfect fitness experience.

Thank you so much for taking the time to leave a review, we are always looking for feedback from valued members.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

best gym ever!

I joined from another competitor gym and so glad I changed to this gym! Super friendly and supportive. I had an induction with one of the PT’s there and they take you through everything and more. It was so useful and made me feel less anxious starting a new gym. I’ve been recommending this gym to everyone!!

June 8, 2023
Rated 5 out of 5 stars

The gym is really good

The gym is really good, lots of choice of machines to use. The personal trainers are great. I have used Michael and found him helpful in my training schedule to achieve my goals. Great gym at a reasonable cost too!

May 15, 2023
Rated 5 out of 5 stars

A gym you can happily use every day if you live in Putney

The only gym membership that's worth having is one that you use.

Energie is so close to my home, so it's very easy for me to get to on a consistent basis. I literally walk past it more than once a day.

So I've gone from not going to the gym for the last 3 years, to going 4 times a week.

The space is used very well, and because it's all on one floor, you can see what's going on.

If it's busy, you can see when the area you want to use comes free and do something else; so it's hassle free.

I've always found other members to be polite.

They go to exercise, not to socialize or treat the place like a dating agency.

The staff are great too. Really helpful.

April 13, 2023
Rated 2 out of 5 stars

Small with limited customer service

I’ve had issues with Énergie and being billed for admin costs that were never mentioned nor justified. I changed my direct debit details and was suddenly told that I’m being billed double.

They’re a tiny gym with limited customer service (both on the floor and online) so it has not been the best experience for me.

The facilities themselves however (despite being limited in machinery and equipment) seem always clean and neat - not stuffy and smelly like the Putney Pure Gym.

April 13, 2023
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hey Lara,

I hope you're well.

We at énergie Fitness are very sorry to hear you are unhappy with some of the payments that you have incurred throughout your membership. We assure you that all fees are clearly stated in your membership T & C's however, if you feel this is incorrect please contact your énergie gym immediately. We sincerely hope this query can be resolved asap.

Thanks for leaving feedback, we always appreciate it!

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

I really like this gym

I really like this gym. The people are very nice, the gym is well equipped and there are plenty of machines and free weights. It can get crowded after 6PM but it’s the case with any gym. I’m very happy I chose this place as it helped me love working out again.

April 13, 2023
Rated 5 out of 5 stars

Good Price Value ratio,

Good Price Value ratio,
Good Price Value ratio,
Great staff and a friendly atmosphere where you can focus on things that you suppose when visiting a facility like that in the first place.

March 30, 2023
Rated 2 out of 5 stars

The app doesn’t show the correct people…

The app doesn’t show the correct people number in the gym, so when I arrive it’s full and can’t find place to workout properly.

March 30, 2023
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hi Beyza,

I hope you're well.

We're very sorry to hear about the issues you have been having with our app, please speak to a member of staff and they will be able to provide an update on the issue.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Love almost everything about the gym

Love almost everything about the gym, equipment, staff, price, all great.
At peak times it can feel a bit cramped. I’d also be willing to pay more if there was a sauna /steam room facility. There is a large unit empty next door, has anyone thought extending the size of the gym?

April 6, 2023
Rated 2 out of 5 stars

RUD AND AGGRESSIVE WELCOME…

I was in the process to join the gym (first time) and the attendant Miss Greta T who I want to know the fees and I ask about prices (join fee) £ 35 I question the mention price she replied in a very aggressive and rude manner " Go away ". I believe this was a very rude and aggressive answer!!. First initial bad experience. I consider that if that is the way you will lose many new customers on a very competitive market

March 17, 2023
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hi Andres,

I hope you're well.

We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.

Thank you for taking the time to leave a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

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