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Energie Fitness - Putney Reviews 

205
TrustScore 3 out of 5

2.9

Upper Richmond Road 85, SW15 2FU London, England, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely scammed. If I could give zero stars, I would. The business practices at this Putney location are entirely fraudulent. Without my consent, they automatically signed me up for a membership... See more

Rated 5 out of 5 stars

I am very impressed with Énergie for several reasons. The premises are great: spacious, clean, uplifting and tranquil. It’s not an intimidating place and people from all ages seem to enjoy attending.... See more

Rated 5 out of 5 stars

The gym in East Putney is wonderful - what makes it especially great as the staff are so helpful, especially Edwardo and Laura, on reception, who are so welcoming. I love being a member and the refo... See more

Rated 5 out of 5 stars

Lovely and clean facility with a wide range of machines and the staff are soo nice and welcoming and they really ensured that I knew what each machine does and what will work for me. I would definitel... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Upper Richmond Road 85, SW15 2FU, London, England, United Kingdom

2.9

Average

TrustScore 3 out of 5

205 reviews

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This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(205)

637 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A gem

Lovely staff, great atmosphere, clean and cozy place. If you’re looking for a personal trainer, I highly recommend Laurence Read.

March 28, 2022
Rated 5 out of 5 stars

I'm very new to the gym scene and…

I'm very new to the gym scene and energie Putney has made a very good impression.

The gym is well equipped and very clean. Members regularly clean equipment after use with the antibacterial wipes provided (based on my observation).

Trainers are all very knowledgeable and helpful in demonstrating good form and how to use all the kit (I've had very good experiences with Rowan and Lawrence).

Membership is a good value compared to other gyms in the area and I'll happily stay here for the foreseeable future.

February 4, 2022
Rated 1 out of 5 stars

Energie Fitness bad experience

I walked into the Energie Fitness last Saturday and decided to sign up. Monday, I went there again to start training then I realized how small the place is and how difficult would be to do anything there.
Tuesday, I sent an email to cancel my membership.
I got a response saying it will be cancelled but there is a notice period so I will have to pay and I can use the gym until end of February.
I don't want to use the gym ( that's why I cancelled it) and I asked for them to not charge me anything as I've been there only 2 days, so it could be considered as a trial.
They refused it.
I asked them to refund me in a good will gesture.
No reply.
Overall, I am very disapointed to be forced to pay for a service that I won't use.
If you are looking for a gym, be aware that this is bad one.

January 14, 2022
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hi Stela,

We at énergie Fitness are very sorry to hear that you were not satisfied with the service we provide, our gyms do operate on a boutique level which means they are often smaller. Unfortunately, due to our 30 day cancellation policy we cannot offer a refund to your first month of your membership. We are sorry for any inconvenience and sincerely hope we can change your mind.

Thank you for taking the time to leave your thoughts, we appreciate any feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Great Gym!

Best part about energie Fitness are the trainers. They give the gym a great atmosphere.

Equipment is modern and cleaned regularly.

Healthy mix of gym goers as well so really suitable for all types.

January 11, 2022
Rated 4 out of 5 stars
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hey Peter,

We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.

Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.

Thanks again,

énergie Fitness Central Team

Rated 1 out of 5 stars

Supposed to open at 6am

Supposed to open at 6am, but I’ve just arrived at 6:35am and the shutters are down with several people waiting hopefully that someone will come and open it soon.

Other than the above it’s fine for the money other than the toilets are always rather dirty/missing soap/damaged. The staff are friendly and helpful and the gym itself is pretty well stocked and clean.

December 10, 2021
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hi there.

We at énergie Fitness sincerely apologise for any late openings of the gyms as this should not be happening, we aim to deliver a high-quality service and this falls far from it.

Aside from that, I am glad to hear the staff ARE delivering the friendly and welcoming service that we strive for at énergie Fitness and that the actual facilities provided are satisfactory for you. Thank you for taking the time to write a review, it really helps us to improve.

Best Wishes,
Dan
énergie Fitness Central Team

Rated 4 out of 5 stars

I had always wanted to get the best and…

I had always wanted to get the best and effective use of all gym equipment for a robust workout, the group classes at Energie is helping me achieve this!

November 26, 2021
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hi Bola,

Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

Small gym

Small gym, with a small yard for classes. There should be a more range of classes, and the yard needs to be made a bit bigger, with more classes especially zumba. Sometimes the gym is too busy.

November 2, 2021
Energie Fitness - Putney logo

Reply from Energie Fitness - Putney

Hey Samaira,

I hope you're well.

I am very sorry to hear that we have fallen short on the high standards you expect from us and we expect of ourselves. We want to deliver an amazing customer experience to every single one of our members that walk through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise and we will try to do better. Please speak to a member of staff and they will be more than happy to address any issues or queries you may have.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

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