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Energie Fitness - Tunbridge Wells Reviews 

193
TrustScore 4.5 out of 5

4.5

Unit 5, Enterprise Centre, TN2 3DR Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have been coming to this gym for around a year now and it has undergone a mega, much needed transformation. Harry is an absolute asset to the team, always on hand for advice and assistance. Of course... See more

Rated 4 out of 5 stars

Izzy Is the most wonderful,patient and the kind person ever. She made me fell very welcome to all my visits and has really helped my self image and fell more comfortable about coming into the gym.... See more

Rated 1 out of 5 stars

This gym in Tunbridge wells sells you a monthly package saying you can cancel anytime with 30 days notice .Its a scam as you don’t receive any emails confirming you have cancelled even after you can... See more

Rated 5 out of 5 stars

Clientele seems pretty poser-free, and the staff are legends; friendly, helpful and keen to create a supportive wellness community environment. Izzy for president. I've gone in both mornings and eveni... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 5, Enterprise Centre, TN2 3DR, Kent, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(193)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacob Izzy Joe

Jacob, Izzy and Joe! They are amazing and I enjoy the classes so much.

Staff are so supportive and a very friendly atmosphere.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great gym

Great gym. I joined back in August as was the best decision. Amazing variety of classes with fantastic instructors.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Really like Energie Fitness

Really like Energie Fitness, staff is very friendly and helpful.
Enjoying my classes and I think they are great for someone who just started gym.

Thank you to Joe, Jacob and Izzy.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Gym and friendly staff

I joined this gym about 8 months ago, and I’ve been really impressed. The staff are incredibly friendly, the gym is well-equipped with everything you need, and the classes are excellent. On top of all that, the membership is very affordable, making it great value for money.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Poser-free gym. Great staff

Clientele seems pretty poser-free, and the staff are legends; friendly, helpful and keen to create a supportive wellness community environment. Izzy for president. I've gone in both mornings and evenings and it's never been crowded. The one class I've attended (yoga) was just what the doctor ordered.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very easily the best gym in Tunbridge…

Very easily the best gym in Tunbridge wells. Such a friendly, relaxed atmosphere. With a multitude of equiptment avaliable. I especially enjoy attending classes here.
All staff and fantastic, Special mention to Jacob who goes above and beyond.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly gym staff

Tunbridge Wells gym is friendly with all the machines and weights you need for a good workout. I only planned to sign up for a year but that was two and a half years ago! The staff make you feel at home with special mentions for the lovely Izzy, Jacob, Harry and Terry.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Best gym in Tunbridge wells

Best gym in Tunbridge wells, I’ve tried out many gyms but this has been the only one I’ve been able to consistently stick to, the staff keep you on track in the most supportive way.
I started as a beginner and I have never felt uncomfortable. Has all the equipment you could need and a great range of classes.
the personal training sessions were so beneficial to me starting out and you can always go to Izzie, Jacob and Joe for tips and support.
Jessica

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

This gym is fantastic

This gym is fantastic! It’s incredibly friendly, affordable, and recently refurbished, boasting a clean, modern look with plenty of brand new equipment. The staff are amazing, and the personal trainers are exceptionally knowledgeable. A special mention goes to the gym manager, Jacob, who goes above and beyond to ensure every member feels welcome and valued. I would highly recommend it to anyone.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

what a nice gym!

Whenever I go there I always find the staff and PT's really friendly and helpful. Since I have joined the gym they have made some major changes and added a lot of new equipment. They listen to feedback from members and have introduced a whole load of new classes. There is something for everyone there.

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

This gym in Tunbridge wells sells you a…

This gym in Tunbridge wells sells you a monthly package saying you can cancel anytime with 30 days notice .Its a scam as you don’t receive any emails confirming you have cancelled even after you cancel the direct debit .They leave it for 3-4 months before contacting you then threaten you with debt collectors and make you pay 3-4 months subscription even though you have not been to the gym in all that time .
Don’t be fooled by them.
They want you to cancel your direct debit as they know they can threaten you and rob an additional 3-4 months money out of you…Crooks

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Harry and Jacob dream team

Have been coming to this gym for around a year now and it has undergone a mega, much needed transformation. Harry is an absolute asset to the team, always on hand for advice and assistance. Of course can't forget to mention his trusty side kick Jacob who has been smashing it since day one along with all of the other staff who are incredibly welcoming and helpful. Couldn't ask for a better gym community.

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

The gym acts in bad faith

After requesting to cancel the subscription the gym contined to collect payments for the last three months. When I called to ask an explantion and request a reimbursement, they confirmed to me that they had indeed recorded my request during a phone conversation but I should have sent an email... It is disingenuous and an act of really bad faith to act like this. They refuse even an apology, let alone reimbursement, they stick to "small print is small print"...

July 26, 2024
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Mr Sanchez

We understand your frustration and apologise for the inconvenience you experienced. It's important to us that our members have a positive experience, and we regret that this was not the case for you. We appreciate you bringing this to our attention and will review our processes to ensure this confusion doesn't happen again. For further clarification on the charges please contact the gym and they will be able to assist.

Thanks for taking the time to leave a review, we value all feedback.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Been going there over 6 month now Great…

Been going there over 6 month now Great experience Not very overcrowded and always free parking outside

May 17, 2024
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Alexandros, thanks for leaving a great review, it means a lot! very happy to hear you are enjoying your time with the club and are having ease of entry!

Rated 5 out of 5 stars

Very non judgemental gym & great advice

Very non judgemental gym which was a relief as I’m new to Southborough, receievd a lot of great help by Scott and Harry with my training so far too.

April 16, 2024
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Thank you for taking the time to share your positive experience with us.

We're delighted to hear that you've found our gym to be non-judgmental and welcoming. It's wonderful to know that Scott and Harry have been able to provide you with excellent support and assistance during your training. We truly appreciate your kind words and 5-star rating.

We look forward to continuing to provide you with a positive and enjoyable fitness experience.

Rated 5 out of 5 stars

So many more options now the new…

So many more options now the new equipments arrived, all are body friendly too which really helps me avoid injuries I used to pick up.

April 2, 2024
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Charlotte,

Thanks for the amazing 5* review!

We're so glad to hear you're happy with the arrival of the new kit! Be sure to let a member of staff know if you require any further assistance.

See you soon!

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