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Energie Fitness - Tunbridge Wells Reviews 

193
TrustScore 4.5 out of 5

4.5

Unit 5, Enterprise Centre, TN2 3DR Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have been coming to this gym for around a year now and it has undergone a mega, much needed transformation. Harry is an absolute asset to the team, always on hand for advice and assistance. Of course... See more

Rated 4 out of 5 stars

Izzy Is the most wonderful,patient and the kind person ever. She made me fell very welcome to all my visits and has really helped my self image and fell more comfortable about coming into the gym.... See more

Rated 1 out of 5 stars

This gym in Tunbridge wells sells you a monthly package saying you can cancel anytime with 30 days notice .Its a scam as you don’t receive any emails confirming you have cancelled even after you can... See more

Rated 5 out of 5 stars

Clientele seems pretty poser-free, and the staff are legends; friendly, helpful and keen to create a supportive wellness community environment. Izzy for president. I've gone in both mornings and eveni... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 5, Enterprise Centre, TN2 3DR, Kent, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(193)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nice gym but under no circumstances go…

Nice gym but under no circumstances go for the yearly contract, there is no 14/30 day cooling off period and despite a few issues I have been unable to cancel membership and will now have to pay a year for both of us even though I probably will never return 😔. Not told this when joining so my advice would be go for the month to month instead.

September 15, 2023
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hey Mrs Moran,

I hope you're well.

We assure that all membership payments are clearly stated on our member T & C's. However, if you have any questions please feel free to contact your gym directly for clarity.

Thanks for taking the time to leave a review!

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

An awesome Gym

I've only recently joined this Gym but I'm very grateful that I have, it's one of the best Gyms that I've belonged to.
I've found the staff to be very helpful and friendly and the coach that I use is superb - thanks H.

The Gym itself is quite big and so there's ample room to have a good workout. The equipment is good quality and there is a good choice of weights, the Gym is also very clean and even the parking is free.

It really is a pleasure working out here and I'm always looking forward to my next visit.

May 25, 2023
Rated 1 out of 5 stars

I honestly thought this was a good gym

I honestly thought this was a good gym, when the previous manager was in place he was extremely friendly, welcoming & attentive. He was also very approachable.

Since the new management I had nothing but trouble. I was in hospital with meningitis & fluid on the brain. My partner called into cancel however was unable to on my behalf. When I was able to 2 months later I emailed in as it states in their Tc’s and C’s that due to medical reasons the contract can be terminated.

6 long months passed and a lot of recovering they point blank refused to cancel the membership. Many phone calls and arguing over the fact I was near death didn’t seem to bother them at all.

The manager was never dealing with this and passed it through a new member of staff he had only been there a matter of weeks. I asked to speak to the manager but was never able to. I presume because they knew they was in the wrong!

Money was so tight for all of my illness & recovery but sadly I had to relive this and send them photos of me Hooked to machines to finally cancel my membership 1 month before it was due to end anyway.

I would really love to speak to the manager of Tunbrdidge wells & escalate this to gain a refund as I think their customer service absolutely stinks.

April 10, 2023
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

We’re sorry you feel this way. What we have done is apply the terms of your membership which were a 12 month commitment that can be broken if you cancel in writing with evidence of medical reasons. Once you provided these, we cancelled straight away. We cannot take instructions from anyone other than the member as this would breach your privacy. We are glad you are through your health scares now and wish you well.

Rated 5 out of 5 stars

Great GYM!

I cannot recommend enough ENERGIE FITNESS! Great and helpful staff, good working equipment, great atmosphere!

February 10, 2023
Rated 5 out of 5 stars

Great gym and friendly, professional staff .

Me, my husband & my son & I have one of my colleagues/friend that use this gym we are happy with the gym as all the staff are Very friendly and welcoming , very professional and always happy to give advice on the equipment and how to use it the right way even give you good advice on eating healthy.

February 3, 2023
Rated 5 out of 5 stars

Nice gym

Plenty of equipment, really nice atmosphere. Have been really enjoying going.

December 2, 2022
Rated 5 out of 5 stars

Such a welcoming gym!

Energie Fitness is a brilliant gym, so welcoming and such a great atmosphere! There's a variety of classes and the personal trainers are second to none. Highly recommend!

November 19, 2022

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