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Energie Fitness - Tunbridge Wells Reviews 

193
TrustScore 4.5 out of 5

4.5

Unit 5, Enterprise Centre, TN2 3DR Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have been coming to this gym for around a year now and it has undergone a mega, much needed transformation. Harry is an absolute asset to the team, always on hand for advice and assistance. Of course... See more

Rated 4 out of 5 stars

Izzy Is the most wonderful,patient and the kind person ever. She made me fell very welcome to all my visits and has really helped my self image and fell more comfortable about coming into the gym.... See more

Rated 1 out of 5 stars

This gym in Tunbridge wells sells you a monthly package saying you can cancel anytime with 30 days notice .Its a scam as you don’t receive any emails confirming you have cancelled even after you can... See more

Rated 5 out of 5 stars

Clientele seems pretty poser-free, and the staff are legends; friendly, helpful and keen to create a supportive wellness community environment. Izzy for president. I've gone in both mornings and eveni... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 5, Enterprise Centre, TN2 3DR, Kent, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(193)

594 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This is a great gym

This is a great gym. Shame some members don't clean the equipment after themselves. Always seems to be the same ones.

Otherwise very friendly and welcoming

November 19, 2021
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Lucy,

Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

I have joined a few weeks ago

I have joined a few weeks ago - I haven't been a gym member for more than a decade and am in my 50s so wanted somewhere that would make an out of shape, middle-aged person feel welcome and offer a range of options to start the long haul to get back into shape. Energie TW does this in spades - I've really enjoyed taking the leap to go back to a gym. There are free weights, running, rowing, cycling machines, multi-gym, areas to warm up and so on. It's never overcrowded, it's not a posers gym, people are friendly and there doesn't seem to be any 'judgement' going on - everyone minds their own business and there's a full range of ages so I'm not the only 50-something there. You can easily book any slot that suits and do your routine unobtrusively. Great value and will continue with them.

November 12, 2021
Rated 5 out of 5 stars

A Great Introduction, Aching to return!

I have to say I was made to feel very welcome on my first visit to Energie. Charlotte took me around and talked through the various equipment and showed me how this worked. She later took time out to explain the various classes I could join should I want to and the PT sessions she and her colleagues provide. In the end I did sign up for sessions with her for the next month and after only one week already feel more vitalised with both the classes and her diet plan.

November 12, 2021
Rated 5 out of 5 stars

Joined recently and am very happy

Joined recently and am very happy. Staff are very attentive and helpful, the equipment has everything you need and all in good working order, gym is kept clean and tidy, it's not ridiculously busy, and best of all no gym posers, so being a slightly overweight middle-aged woman, I feel completely comfortable working out there.

November 5, 2021
Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, staff and people..
Everytime I have attended the gym I have always felt welcomed and able to workout without any problems, also knowing i have help there if needed from very friendly staff:)

September 24, 2021
Rated 4 out of 5 stars

my second week at the gym

It is the end of my second week at the gym. Really enjoying the gym the staff are really friendly and helpful. The other gym goers are really friendly. The facilities suit my needs very well. Overall I am really pleased that I joined
Regards
Colin Campbell

August 27, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hi Colin,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

They really are the friendliest gym

Joined Tunbridge Wells gym a couple of months ago. They really are the friendliest gym! Not intimidating at all. As soon as you walk through the door you’re greeted with huge smiles and everyone is genuinely happy to help! I love it.

August 20, 2021
Rated 5 out of 5 stars

Only joined in July so have been…

Only joined in July so have been training at énergie for about a month absolutely love it !!! Great atmosphere in the gym and the staff are friendly and knowledgable would highly recommend énergie fitness

August 13, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hi Michelle,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym. Super friendly staff. Always fell welcome and want to go back

June 6, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hey Lewis,

Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.

Thanks again for leaving a review, it's really important to us to hear what our members think.

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

Friendly gym

Friendly gym, good equipment

May 29, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hi Clive,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

I have been to other gyms over the…

I have been to other gyms over the years and none have been as relaxed and friendly as energie fitness. The staff are friendly and helpful and the equipment is clean and well maintained. The other gym users are friendly and helpful and I would recommend anyone to come and workout here.

May 12, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hi Melanie,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us.

We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great and helpful staff

Loving being back at the gym. Put on weight during lockdown. Found out have a couple of health issues. Staff could not have been more helpful. Loads of advice and inspiration as well as a free PT session. The first few weeks have given me the confidence to realise I can reach my health goals. Really happy!

May 7, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hey Jo,

Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

highly recommend

amazing staff, very friendly, always happy to answer any question you have and always happy to help, huge choice of equipment :) this gym has helped me overcome a big fear i had with in a matter of a week!

May 7, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hi Leandra,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us.

We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent gym

Excellent gym. Nothing more you could ask for

May 7, 2021
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Alex,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Really friendly and helpful staff that…

Really friendly and helpful staff that are always on hand to offer advice if needed. Working hard to be compliant with covid rules while still maintaining a nice atmosphere. Good range of machines, even if the gym is fairly small, and the price is really reasonable!

April 30, 2021
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hey Sophie,

Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great gym

Great gym, nice and friendly. The online classes have considerably helped me through the lockdowns, with many at 30 mins fit easily into a busy day. Main complaint at the moment is the updated app whcih now makes booking classes and adding these to my diary a much more cumbersome and paintstaking process. Cannot qwait until I can get back to the actual gym.

March 18, 2021
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Reply from Energie Fitness - Tunbridge Wells

Hi Louise,

Thanks for taking the time to leave a review, your positive feedback means so much to us. However, it does sound like we're a few steps of delivering a perfect member experience and we will work really hard to close that gap. If you have any suggestions for improvement, please feel free to run it by a member of staff.

Thanks again,

énergie Fitness Central Team

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