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Energie Fitness - Tunbridge Wells Reviews 

193
TrustScore 4.5 out of 5

4.5

Unit 5, Enterprise Centre, TN2 3DR Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have been coming to this gym for around a year now and it has undergone a mega, much needed transformation. Harry is an absolute asset to the team, always on hand for advice and assistance. Of course... See more

Rated 4 out of 5 stars

Izzy Is the most wonderful,patient and the kind person ever. She made me fell very welcome to all my visits and has really helped my self image and fell more comfortable about coming into the gym.... See more

Rated 1 out of 5 stars

This gym in Tunbridge wells sells you a monthly package saying you can cancel anytime with 30 days notice .Its a scam as you don’t receive any emails confirming you have cancelled even after you can... See more

Rated 5 out of 5 stars

Clientele seems pretty poser-free, and the staff are legends; friendly, helpful and keen to create a supportive wellness community environment. Izzy for president. I've gone in both mornings and eveni... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 5, Enterprise Centre, TN2 3DR, Kent, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(193)

594 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good choice of classes,friendly helpful…

Good choice of classes,friendly helpful staff ,plenty of knowledge and equipment to get you to your goals,a happy place to be ,great yoga too.

March 2, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Lavinia,

Wow – thanks for your kind comments! We are so happy that énergie Fitness was everything you hoped it would be. Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Rated 4 out of 5 stars

Getting along

Getting along. I can't complain.

March 2, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Perpetual

Thank you for the 4 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Everyone is welcoming and friendly

Everyone is welcoming and friendly. Always willing to help

March 2, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Sharon,

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.

Thanks again!

Rated 5 out of 5 stars

Fantastic gym

March 2, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Nima,

Thank you for the 5 star review. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Great price

Great price, friendly staff

March 2, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Sam,

Thank you for the 5 star review. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Clean friendly gym.

February 29, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Rosalind,

Thank you for the 5 star review. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Brilliant Gym

Brilliant gym with really helpful and friendly staff and a great app for booking

February 28, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Emma,

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.

Thanks again!

Rated 5 out of 5 stars

This is a really good gym and the staff…

This is a really good gym and the staff are really welcoming and ready to help. I really like this place as I never have that gym fear of being judged and ppl of all’s ages ana ability are welcome

February 27, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Victoria,

Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.

Our team works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them

Thanks again, and we hope to see you again soon!

Rated 5 out of 5 stars

Love my gym🏋🏾‍♀️

Lots of free weights and machines. Also a nice range of classes included in the membership price. The staff is comprised of lots of fitness instructors- some of whom are personal trainers. Even though I don't book one to one training sessions they will all give me help and advice on the best exercises for me if I ask. There are always fun incentives and competitions to motivate the gym members and help us achieve our goals. It ia a very friendly, and sociable gym, which has had BBQ'S and Christmas functions for us members. I've been a member since it opened. My husband has also joined and we love it!

February 26, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi there,

Thank you so much for taking the time to leave a review, we really appreciate your kind words!

Our instructors are always striving to deliver the perfect experience to our valued members, and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

The BEST gym I have been to

The BEST gym I have been to. Everyone goes above and beyond and it is such a friendly and relaxed environment. There is always equipment to go on, even at the busiest times, and there is also a good range of equipment to use. For the price, you won't get any better anywhere else!

February 26, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hey Charlotte,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us.

We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

Really friendly staff

Really friendly staff. Always clean. 4 stars because classes seem to be at the beginning of the week in the evenings and not a consistent variety e.g Saturday morning two boxercise and all classes are finished by 11. Would like a wider range of classes throughout the week

February 26, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Sophie,

We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great Budget Gym But Basic

Great value gym when compared to other chains nearby. Where it lacks in comparison are things like lack of staff ON the gym floor, spa type facilities (steam, sauna etc), floor space downstairs, classes that take over the upper function and stretch area and just general quality and availability of equipment - which is OK but basic. If you go at off-peak times, just do your workout and go it's perfectly adequate.

February 25, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi AJ,

Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent gym!

Excellent gym, ample equipment and friendly staff! And highly affordable :)

February 25, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Mash,

Thanks ever so much for taking the time to leave a review, we're always happy to hear our members have had a great experience with us.

Our team members are always working hard to deliver great customer service and a perfect member experience so you can achieve your fitness goals and they love to hear when they have done a good job.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Friendlies gym in town

Friendlies gym in town, exercise is never a chore & the classes are great

February 25, 2020
Unprompted review
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Reply from Energie Fitness - Tunbridge Wells

Hi Christopher,

I hope you're doing well.

Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.

Thank so much for taking the time to leave a review, we really appreciate it.

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

Welcoming and helpful

I really enjoy going to energie Fitness. The staff members are really welcoming and always around to help or give advice. They regularly update or maintain equipment and I do not feel 'judged' using the weights - like I have at other gyms. Keep doing what you are doing.

February 25, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Jessica,

Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.

We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Fantastic gym

Fantastic gym. Really friendly

February 25, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi Tara,

Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Great facilities and trainers.

February 25, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hey there,

Thank you for the glowing review and for taking the time to share your feedback with us.

We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

Lovely people and very helpful

Lovely people and very helpful, enough equipment to use, lots of classes, only reason I didn’t give 5 star is because some classes are always full and you can’t really try it.

February 25, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi there,

We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

The whole setting is amazing

The whole setting is amazing!
The first floor is designed specifically for free body workout, the ground floor has great machines and enough space to exercise as you please..plus car park!
Everything you need is available and with a reasonable price!

February 25, 2020
Unprompted review
Energie Fitness - Tunbridge Wells logo

Reply from Energie Fitness - Tunbridge Wells

Hi there,

Thank you so much for taking the time to leave a review, we really appreciate your kind words!

Our instructors are always striving to deliver the perfect experience to our valued members, and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.

Thanks again,

énergie Fitness Central Team

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