A really good range of quality equipment, however the loud distasteful heavy metal background music was not conducive to a healthly experience. I felt more stressed upon leaving than when I entered. T... See more
Company replied
Location
Switch locationScotia Road, Stoke-On-Trent, ST6 4HG Stoke on trent, GB
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See what reviewers are saying
Staff are helpful and friendly. Lots of free parking. Good modern equipment. Good monthly fee for what you get. Gym area often untidy, people leave weights on machines the staff should politely men... See more
Company replied
Very helpful staff, although a high turn over due to the ‘rent’ they have to pay. Please reconsider this as continuity is really important for building up regular customers. Nice clean gym and great c... See more
I was made to feel welcome from the off. I hadn’t trained in an actual gym for a few years and I was a bit hesitant at first, however both staff and other members are friendly. There is a range of eq... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Scotia Road, Stoke-On-Trent, ST6 4HG, Stoke on trent, United Kingdom
4.0
Great
148 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Tunstall Stoke on |Trent The gym appeared close to shutting its…
The gym appeared close to shutting its doors at the end on 2019 . New manager appears to have injected some energy into the membership numbers . Just need to get the rower and balance ball that need repairing out of the storage cupboard and back into use please.
March 3, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Mark,
Thanks for your feedback about the team. We are thrilled to hear about the aspects you enjoy about our gym.
Thanks also for your helpful comments about equipment. We'll pass it on to the team to help us with improvements in the future.
Thanks again.
I feel very valued as a member
I feel very valued as a member.
Training for a 5k isn't easy but the staff keep you motivated and smiling. I always love going to Energie because not only is it a really safe and friendly environment to be in, but you get a value for money - membership is cheap and includes a lot of great things like parking spaces, access to classes, etc. Amazing overall!
March 2, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Lauren,
Wow – thanks for your kind comments! We are so happy that énergie Fitness was everything you hoped it would be. Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Friendly staff
Friendly staff, good variety of gym equipment and easy access
March 2, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi there,
Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect but we will try our hardest to close that gap in the near future.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Tunstall
Hi Andrew,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
A really nice gym
A really nice gym, friendly staff and good environment. No pressure from staff or other users. I like that the gym isn't to big and the equipment is easy to use. i also like that if you don't attend you get a supportive message asking if they can help which is nice.
March 2, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Carol
Hey – welcome to the énergie Fitness family – we’re thrilled to have you with us and we can’t wait to continue inspiring you on your fitness journey.
Thank you for sharing your kind words with us. It means the world to the team.
We look forward to seeing you in our gym again soon!
Very friendly services,i love every…
Very friendly servicets,i love every moment I go to the gym
March 2, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi,
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.
Thanks again!
Good gym
Punch bag takes awhlie to replace and is never replaced with a good one.
Never any toilet roll in the men's.
Other than that very freindly got everything you need good Value and all round great gym 👍👍
February 28, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Steven
Thanks for your review. We value your feedback and will pass that onto the Tunstall team.
We’re always working to improve and we will use your useful feedback to make improvements.
Best wishes
Equipment getting a bit tatty 🙄
February 25, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Michael,
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Mostly satisfied
Good equipment and clean gym area. Staff a bit standoffish with no help or support to new gym members (Find myself muddling my way through a lot of equipment). But, overall very satisfied and an excellent price.
February 25, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi there,
Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
I really enjoy energie fitness as you…
I really enjoy energie fitness as you can always get on the machines that you want too. Also it's a good price.
February 25, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Emma,
Thanks ever so much for taking the time to leave a review, we're always happy to hear our members have had a great experience with us.
Our team members are always working hard to deliver great customer service and a perfect member experience so you can achieve your fitness goals and they love to hear when they have done a good job.
Thanks again,
énergie Fitness Central Team
Good but changing rooms let it down
Changing rooms could do with a bit of heating and the showers don't drain too well. But the gym itself is well equipped and staff are friendly.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Micheal,
We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
I love the staff and classes here.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hey Julie,
I hope you're well.
I am very sorry to hear that we have fallen short on the high standards you expect from us and we expect of ourselves. We want to deliver an amazing customer experience to every single one of our members that walk through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise and hope to make it up to you in the near future. Please speak to a member of staff and they will be more than happy to address any issues or queries you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Poor design
Poor design, no enough machines and missing few. Need more Equipment
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi,
Thanks for your review. We listen to our members daily in our quest to continually improve and we work hard to make our gym an inspirational place to work out. Thank you for taking the time to tell us what isn’t working so well for you, we appreciate the feedback.
To be honest the cleanliness of the…
To be honest the cleanliness of the machines hasn't been what it used to be recently :(
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Mrs J Sherman,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Changing rooms and toilets in very bad…
Changing rooms and toilets in very bad condition. No toilet roll, soap or shower gel. Water does not drain and stays sitting in the showers.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi Az,
Thanks for taking the time to write a review. Please know that we take reviews like this very seriously and I will pass your comments on to the team. We listen to our members daily in our quest to continually improve and we work hard to make our gym a great place to work out.
Would like more Machines that focus on…
Would like more Machines that focus on core
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hey Connor,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you have any suggestion for improvement, feel free to run it by them and they will be more than happy to hear you out.
Thanks again,
énergie Fitness Central Team
IN general I like it but Its very very…
IN general I like it but Its very very cold at the gym and it is a big problem as you can't warm up your muscles properly. And you might catch a cold . I think this 19° Celsius should be standard. I know it's a small gym but it would definitely benefit from another flat bench press as one it's not enough.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hey Grzegorz,
I hope you're doing well.
We at énergie Fitness are very disappointed to hear that you have not been completely satisfied with your énergie experience so far. We want to deliver the highest quality customer experience to every member that walks through our gym doors, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future. Please speak to a member of staff and they will be happy to address any query, concern or suggestion you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Friendly gym
Friendly gym, a good variety of classes with great instructors
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hey there,
I hope you're doing well.
Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.
Thank so much for taking the time to leave a review, we really appreciate it.
Have a great day,
énergie Fitness Central Team
Good improvement since new management…
Good improvement since new management came in, the gym is back, revitalised staff happy to help and advise, Customer numbers have vastly increased showing the popularity and the hard work made by all.
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hi T Foster,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Potentially a good gym but…
Potentially a good gym but unfortunately a lack of investment has shown a steady decline over the last 12 months
Bench’s have knobs missing and damaged upholstery has been repaired with Gaffa tape
February 24, 2020
Unprompted review
Reply from Energie Fitness - Tunstall
Hey Ray,
I hope you're doing well.
We at énergie Fitness are very disappointed to hear that we have fallen short of your expectations. We want to deliver the perfect customer experience to every single one of our members that walks through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise. If you have any queries or suggestions then please speak with a member of staff and they will be more than happy to assist you.
Thank you for taking the time to leave us feedback, we're always trying to improve the service we provide.
Best wishes,
énergie Fitness Central Team
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