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Energie Fitness - Winchester Reviews 

232
TrustScore 4.5 out of 5

4.5

The Brooks Shopping Centre, Winchester, SO23 8QY Southampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

the personal trainers and staff are supportive and talkative. the gym is clean, bright and quite spacious.

Company replied

Rated 5 out of 5 stars

I have been going to Energiefitness Winchester now for 4 years- never would have considered myself a gym person, but all the staff are so welcoming and friendly. Going regularly means that I see fami... See more

Company replied

Rated 5 out of 5 stars

I signed up as a member a week ago and never regretted it.The class are well structured and meets your needs in areas that you wish to target during the lesson. The best time to use it is in the morni... See more

Rated 5 out of 5 stars

Energies is simply like a family I’ve spent 6 years training tried multiple other gyms but there’s not one I find more enjoyable The atmosphere is great, its simple the navigate and the staff... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • The Brooks Shopping Centre, Winchester, SO23 8QY, Southampton, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

232 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(232)

591 reviews in the last 12 months

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Rated 1 out of 5 stars

Pros & Cons of Energie Winch

Pros:
- Staff can be friendly

Cons:
- Equipment isn't sufficient to exercise every part of your body
- Even if you win gym competitions, free membership prizes are only advertised and not actually given
- Gym is often unclean and equipment is often broken taking weeks/months to get fixed
- New equipment is promised but never turns up or different equipment to what was advertised is available (eg; hack squat advertised - V squat actually in gym)
- Constant leaking from ceiling (allegedly condensation) around majority of gym, getting dripped on when exercising

April 1, 2024
Unprompted review
Energie Fitness - Winchester logo

Reply from Energie Fitness - Winchester

Hi Henry,
Thank you for your feedback. We've attempted to reach you by phone regarding your concerns.
It’s a shame to hear you feel this way surrounding our prizes after you were able to claim one of our Myprotein bundles for our lifting competition. We strive to be transparent on social media and consistently deliver on our advertised promises.
Regarding the equipment, The Primal Performance Series ISO Hack Squat, as advertised, is part of our equipment lineup aimed at providing a comprehensive workout experience. We've had really good feedback from a majority of our members that we are continuing to invest in the club, listening to feedback and increasing the variety of our equipment.
Our protocol for equipment maintenance includes logging repair requests within 24 hours to ensure prompt resolution. While occasional delays from suppliers may occur, we make every effort to minimise any inconvenience to our members, and we're proud that all fixes have been completed in less than a month.
Maintaining high club standards is a top priority for us, and we're committed to providing a clean and safe environment for our members. Our team conducts deep cleaning of the club at least once a day, with hourly gym sweeps to ensure cleanliness and hygiene standards are upheld.
Thank you for bringing up the issue with our roof. We promptly addressed the condensation issue once it was recognised and took appropriate measures to ensure the safety and comfort of our members.
It's unfortunate to only now learn of your concerns after two years of membership, as we could have worked together to find a resolution or clarify any misunderstandings.
If you would like to discuss further please reach out to us on 01962 609909.

Rated 5 out of 5 stars

Great gym

Love this gym such a great place to train and has a great atmosphere. It’s great being able to train round my busy schedule and family life. Would highly recommend.

March 29, 2024
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Reply from Energie Fitness - Winchester

Thank you for your fantastic review! We are delighted to hear that you are enjoying your experience at our gym. Your positive feedback is greatly appreciated and we will continue to strive to provide an excellent environment for our members.

Rated 5 out of 5 stars

Clean equipment and Great PT/Management…

Clean equipment and Great PT/Management Team

March 1, 2024
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Reply from Energie Fitness - Winchester

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our equipment clean and well-maintained, and that you had a great experience with our personal trainers and management team. Your feedback is greatly appreciated and will be shared with our team. We look forward to continuing to provide you with an excellent service.

Rated 4 out of 5 stars

Amazing Gym

Great gym, friendly staff, good equipment and lovely atmosphere to be around

January 26, 2024
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Reply from Energie Fitness - Winchester

Wow thanks for the great review Sophie!

Rated 5 out of 5 stars

Great classes and superb instructors

Great classes and superb instructors. Always a really nice atmosphere and clean space. Great, separate areas throughout the gym for different activities and clever key fob system. Such good value for money and love the My Zone heart rate monitor as an additional bonus.

January 12, 2024
Energie Fitness - Winchester logo

Reply from Energie Fitness - Winchester

Thanks for the great review Jen :)

Rated 4 out of 5 stars

Easy to join

Easy to join, easy access, well equipped Gym, friendly staff.

November 17, 2023
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Reply from Energie Fitness - Winchester

Brill thanks Davin! We would love to know what we can do to get that extra star.

Rated 5 out of 5 stars

Devices are clean and sufficient

Devices are clean and sufficient. Also, people here are friendly. Generally, I'm into this gym's vibe.

October 27, 2023
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Reply from Energie Fitness - Winchester

Brill thanks Donnie - We're so glad you're enjoying your time here.

Rated 2 out of 5 stars

Gym is fine taken double of membership…

Gym is fine taken double of membership price and still haven’t been refunded just be very careful with payments!

September 29, 2023
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Reply from Energie Fitness - Winchester

Hello Connie,
Thank you for sharing your feedback. Unfortunately, your initial payment was missed, but you made a payment to cover your gym membership arrears at the club. Regrettably, your payment had already been submitted to the bank for resubmission when you made the arrears payment.

As discussed, we have initiated a refund for this transaction. The refunded amount will be credited back to your account within 7 days.
Kind regards,
Leonie - Club Manager

Rated 4 out of 5 stars

GREAT GYM!

The staff are really, really friendly and helpful. I am impressed with the range of equipment within a fairly small space and the fact that there is never really a long wait to use a particular piece of equipment. Sanitiser bottles and paper are always filled (a little thing in the big picture, but counts for a lot). The central location in the city centre is brilliant, helping me with my commitment to exercise three times a week. I have attended one class (mobility x2) which was great and I look forward to exploring more of the classes. The only suggestions I have for improvement are 1) the importance of taking a medical and fitness history at intake so that staff are aware of any potential problems and clients' fitness aims 2) it would be great to have an abductor/adductor machine. Thank you!

September 22, 2023
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Reply from Energie Fitness - Winchester

Thanks for the great review and feedback Pippa! I'm so glad to hear you are enjoying your time here!

Rated 5 out of 5 stars

Best gym around

I joined this gym a little apprehensive as I have had bad experiences in the past wirh gyms. However this is an amazing environment. All the staff are incredibly friendly and will help out if you need it. The facilities and equipment available is great with showers lockers and even a hairdryer and straightener, and in the gym (although it appears small) is every piece of equipment you could ask for.

The scheduled classes are amazing, so much on offer and if you struggle the trainer will support you.

Couldn’t recommend this gym enough

September 7, 2023
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Reply from Energie Fitness - Winchester

Thanks CJ we're so glad you're having good time!

Rated 5 out of 5 stars

Definitely best gym in Winchester

Brilliant gym with wonderful staff and manager Chris who I spoke to was excellent. Definitely best gym in Winchester

August 19, 2023
Unprompted review
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Reply from Energie Fitness - Winchester

Brilliant thanks James!

Rated 5 out of 5 stars

Very friendly and welcoming staff

Very friendly and welcoming staff, lovely facility kept nice and clean overall very good gym 100% recommend to anyone.
My particular favourite is Chris super friendly and funny and cheerful💪💪💪

August 16, 2023
Unprompted review
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Reply from Energie Fitness - Winchester

WOW brilliant to hear Ben!

Rated 5 out of 5 stars

Real nice

Clean facility with a range of equipment and a good team.

August 17, 2023
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Reply from Energie Fitness - Winchester

Lovely review William!

Rated 5 out of 5 stars

Best gym in Winchester!

Brilliant gym and is well equipped. Loved the 24/7 benefit. Regular check ins from the team if they noticed I hadn't attended for a while was a very nice touch and kept me coming back to reach my goals.

July 17, 2023
Unprompted review
Energie Fitness - Winchester logo

Reply from Energie Fitness - Winchester

Thanks for the great review Lewis!

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