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Energie Fitness - Winchester Reviews 

232
TrustScore 4.5 out of 5

4.5

The Brooks Shopping Centre, Winchester, SO23 8QY Southampton, GB


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Rated 5 out of 5 stars

the personal trainers and staff are supportive and talkative. the gym is clean, bright and quite spacious.

Company replied

Rated 5 out of 5 stars

I have been going to Energiefitness Winchester now for 4 years- never would have considered myself a gym person, but all the staff are so welcoming and friendly. Going regularly means that I see fami... See more

Company replied

Rated 5 out of 5 stars

I signed up as a member a week ago and never regretted it.The class are well structured and meets your needs in areas that you wish to target during the lesson. The best time to use it is in the morni... See more

Rated 5 out of 5 stars

Energies is simply like a family I’ve spent 6 years training tried multiple other gyms but there’s not one I find more enjoyable The atmosphere is great, its simple the navigate and the staff... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • The Brooks Shopping Centre, Winchester, SO23 8QY, Southampton, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

232 reviews

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Replied to 33% of negative reviews

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4.5

All reviews

(232)

592 reviews in the last 12 months

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Rated 3 out of 5 stars

Great gym but the changing rooms is too…

Great gym but the changing rooms is too small !!!!! & not enough lockers when it’s busy

April 30, 2021
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Reply from Energie Fitness - Winchester

Thanks for your feedback! We have added additional lockers near the entrance of the club for use over busier times. Feel free to stop by our host station and we can help you find them.

Rated 5 out of 5 stars

Lovely gym :)

Very nice and helpful staff, they are always happy to help and are so welcoming!! Just started going to the gym and they have been so helpful !

April 30, 2021
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Reply from Energie Fitness - Winchester

Hi Stephanie, thanks for your great feedback! I'm glad to hear you've settled in well and you are enjoying the club.

Rated 4 out of 5 stars

A well equipped club with a good team…

A well equipped club with a good team who are always on hand to help. The only issue is the club can be pretty busy alot of the time meaning it's hard to access the equipment you want.

April 30, 2021
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Reply from Energie Fitness - Winchester

Hi Emma,
Thanks for your feedback!
We are glad that you've settled in well and the team are there for you.
We know it can get busy (we love being popular) and have reduced the number of people that can be in at one time.
Feel free to stop by and speak to us and we can look into alternative exercises for you to do, should a piece of equipment be unavailable

Rated 4 out of 5 stars

It’s a good gym!

The people that work here are really nice, and the gym itself isn’t too bad. They have the basic equipment you need and then some. The only thing is its just a little too small and having 50+ people at the same time gets really crowded. Wish they would have a limit of 30 people an hour inside. Other than that, I like it.

April 30, 2021
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Reply from Energie Fitness - Winchester

Hi Natasha, Thanks for your feedback!
We currently have a maximum capacity of 44 people and we monitor this with our booking system. This is a number we have chosen to ensure social distancing and also health and safety guidelines for the space.
Glad to hear you've settled in well, feel free to stop by the host station and we can discuss more.

Rated 4 out of 5 stars

Really helpful and welcoming staff

Really helpful and welcoming staff and a wide range of clean, well maintained equipment. The only reason I have knocked off a star is that some equipment is set up so high that even at 5'5" I can't reach it, for example: pull up bars and lat pulldown machines.

April 29, 2021
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Reply from Energie Fitness - Winchester

Hi Joan,
Thank you for your feedback and glad you're happy with the club.

Please come and speak to us when you're next in and we can show you how to get the equipment set up, so the height issue isn't a thing

Rated 3 out of 5 stars

The gym is nice but too busy

The gym it’s self is nice with good equipment. Clean and tidy but it’s too busy meaning most things are in use constantly and for the a people in there the space isn’t big enough. I struggled to get any full work out done or had to change what I had planned as it just want possible with that many people there!

I’ve opted for the prices so I can do yoga classes ect but there aren’t any to book at the moment.

I’ll be changing gyms as I’ve lost enthusiasm to go knowing it just too busy all the time.

April 23, 2021
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Reply from Energie Fitness - Winchester

Sorry to hear that you feel the club is to busy when you have come in. The first week of course was busier than normal as people were eager to get back in. This has now started to settle as people are finding their routines and times that work. Generally between the hours of 16:30-19:30, there is a rise in attendance and this has always been the case not only here, but in all gyms. We do have a max capacity of 44, which is well under what we could cater for.
With the current guidelines, we aren't allowed to do indoor classes and hoping that from 17th May we will be able to do so. We have put on a selection of classes that we are doing outside until then.

We have been trying to call to discuss further and will try again

Rated 5 out of 5 stars

The gym is amazing

The gym is amazing and clean. The staff is super friendly and helpful.

April 23, 2021
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Reply from Energie Fitness - Winchester

Hi Frida,
Thank you for your review and glad to hear you're happy with everything

Rated 5 out of 5 stars

Welcoming gym for first timers

First time I’ve joined the gym, and couldn’t be more impressed. Extensive range of high quality equipment including cardiovascular and conditioning. All staff and PTs experienced and welcoming and there to give good advice. Extremely good value. For a novice like me, I feel like I’m in safe hands!!

April 23, 2021
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Reply from Energie Fitness - Winchester

Hi David,

Thank you for your review and it's a pleasure being able to help you. We are always here to support you when you need us

Rated 5 out of 5 stars

Great gym

Great gym, friendly and knowledgeable staff. I’ve never been to a gym before and was made to feel welcome and supported in my journey would recommend them to anyone.

April 23, 2021
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Reply from Energie Fitness - Winchester

Hi Hayley,
Thank you for your review and we're excited to be able to work together to get you to where you want to be

Rated 5 out of 5 stars

Gym journey

This gym has not only helped me physically, but also mentally. The gym has all the equipment I need to improve my body and more! The equipment isn’t the only thing that’s great, so are the staff they’re always willing to help.

April 23, 2021
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Reply from Energie Fitness - Winchester

Thank you so much for your review and we are so glad that the club and staff have been able to help you in many ways

Rated 5 out of 5 stars

Very supportive and friendly staff

Very supportive and friendly staff, lots of variety in the online classes and informative learning sessions. Would be good to get back into the gym in 3 weeks.

March 22, 2021
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Reply from Energie Fitness - Winchester

Thank you Sarah!
Glad you have been keeping active with our online offering and look forward to having you back in the club soon

Rated 5 out of 5 stars

Above and beyond

Energie fitness have gone above and beyond during this lockdown. The daily online classes are brilliant and there is so much choice. I have got into a nice routine with my favourites. The on demand classes are also great and perfect if you miss an online class. In addition I have learned how to squat properly and picked up loads of tips on nutrition etc. Amazing value for money. Well done guys.

March 15, 2021
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Reply from Energie Fitness - Winchester

Hi Colette,
Thank you so much for the review as it means a lot. We have been trying our best to keep everyone active and so glad that you have been able to get into a routine. We cannot wait to see you again when our doors re-open on 12th April!

Rated 3 out of 5 stars

Review

I will give you 3 star, because my opinion in gym supposed to be much more mirrors. People coming to gym to see the progress and how they doing exercise.

December 25, 2020
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Reply from Energie Fitness - Winchester

Hi Gintaras,

We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Some equipment is very worn out

Some equipment is very worn out. You need more mats to work out on as the two is very limited during peak times.

December 18, 2020
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Reply from Energie Fitness - Winchester

Hi there,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. It sounds like were a few steps from perfect so if you have any ideas for improvement, please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback we're always trying to improve the service we provide.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent gym

Excellent variety of equipment and extremely friendly staff. Really enjoy working out here

October 30, 2020
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Reply from Energie Fitness - Winchester

Hi Rob,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Good staff and service!

October 3, 2020
Unprompted review
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Reply from Energie Fitness - Winchester

Hey Anne,

Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great members

Great members, great staff, great gym 🙌🏼👌🏼😊

September 27, 2020
Unprompted review
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Reply from Energie Fitness - Winchester

Hi Asa,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Loving having the gym open,staff are…

Loving having the gym open,staff are good,some really good and more engaging than others .must be careful not to form a clique with people their own age.one of my pet hates is dropping weights but because of their age (and exuberance) this is increasing with no one stepping in to stop this . Anyway had my moan but soooo happy to be back

September 27, 2020
Unprompted review
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Reply from Energie Fitness - Winchester

Hi there,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent friendly gym very clean

September 26, 2020
Unprompted review
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Reply from Energie Fitness - Winchester

Hi Naomi,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Energie Fitness Winchester is the…

Energie Fitness Winchester is the friendliest of gyms with staff taking a genuine interest. Their gives app fives you loads of motivation and goals for inside and outside of the gym.

September 26, 2020
Unprompted review
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Reply from Energie Fitness - Winchester

Hi there,

Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed using our gym. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

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