Energiglass 

Still having problems with the window months later. It doesnt stay open and just drops back shut. The handle is loose and could be pulled off by a child if they could reach it. The window is of good quality but the workmanship has been extremely poor. Never been so dissappointed after spending £1k for a window and some panels. This company needs to be avoided if you expect any sort of good service.

Glass stems up and we can't see through it we weren't told about this before it was fitted.we had to clean up lots of litter they left in the garden.

Excellent service, great product! Would recommend!

The installers did a good job, no fuss, committed to the job, glass works well.

Total rip off, cold called my elderly mother who has dementia and sent their dodgy salesman round who cant recognise new windows. Took a deposit which they cashed in the cooling off period, after speaking with trading standards they are actually in breach of the Consumer Contract Regulations by only offering a 7 day cooling off period. I've now been on the phone virtually weekly for 3 months to get her deposit back to no avail. With a bit of research you'll find an interesting story about these guys in the Express newspaper and you'll find a good read about them on whocallsme.com website.

A well conducted transaction, prompt supply & fitting replacement glass

Quality product. No sales pressure. Tidy job. On the odd occasion there has been a snag they have come back and fixed.

Update 12th February - following my review on TrustPilot I was contacted by Nigel from EnergiGlass to help me sort out the issues. We had a long conversation regarding the issues and Nigel took notes and read everything back to me to ensure he had the correct information. I was promised a call back 2 days later which, from my previous experience, I didnt expect to get but, true to his word, the call came through and I was promised a refund would be sent out on the Friday and he would call me Monday or Tuesday to ensure it had been received. I am happy to report that the refund was received on Monday morning and the follow up call to ensure all was sorted was received this morning (Tuesday) as promised. It was a refreshing change to speak to someone who dealt with the issue instead of brushing it aside and basically telling lies. Hopefully the rest of the team will realise that this is far easier to do it this way and the issues will not mount up. Thank you Nigel for eventually sorting.

EnergiGlass completed a job for me which went without hitch and was completed to a high standard. We then asked for another quote for 2 more windows to be done and that is when the problem started. The windows were measured incorrectly and when the engineer called to confirm the measurements we were told that also scaffolding would be required which hadnt been costed. This meant that the estimate more than doubled which we rejected. We were told on 19th October 2018 when we cancelled the job that our deposit of £300 would be returned to us within 10 working days and I am still waiting. I have called twice a week since then and am told the same thing every time - I am not on the payment list and we will email accounts to make you a priority. I have now given notice of legal action so am awaiting their response to that. My advice is dont part with any money unless its via credit card where you may have some chance of getting your money back via the cc guarantee - but then they dont like taking payment that way and ask for cash or cheque - they arent behind the door on that one!

Energiglass is by far the worst company I have dealt with over 45 years with regard to non return of a deposit.
On 18/7/2018 I did place an order for their replacement glass and paid a deposit of £400.
However I cancelled the contract on 19/7/2018 when I was informed that their visit was absolutely nothing associated with an EPC assessment required for the sale of my property.
Despite numerous e mails and letters I have not received my deposit back after over 6 months.
As a consequence I would not recommend this company to any body!

The salesman explained everything that would happen and I was not let down. The installation team were efficient did an excellent job. Left all the rooms clean and tidy after they had finished. I would recommend Energiglass to any of my friends or family who were thinking of having their windows replaced.

Despite our concerns against using Energiglass we went ahead. And we are pleased that we did. The fitters did a good job and were tidy and respectful of our property. We are delighted with both the windows and doors that have been fitted.

Quick efficient and extremely tidy. Arrived promptly and worked quickly.

Easy to get a quote, a clean tidy and efficient job!

Have been very happy with installation and the fitting was extremely professional and very clean. All in all, appreciated the work done.

And once again you’re contacting a 92 year old woman and suggesting things that don’t need doing in her house. I told you in my letter last year (which you have received as you’ve signed for it) to not contact her again. Take her details off your system.

Outstanding service from very friendly and upbeat fitters. Initially flagged up the wait but soon realised that it’s quality of service they pride themselves on and wouldn’t fit the initial order as they deemed it unsuitable so came back to refit and they nailed it. Very happy father and sister who went on to order themselves.

I had three good experiences with EnergiGlass the fourth one is a disaster and was most upset by the fact that they refuse to settle and return my deposit. I will not now have them do anything more for me. I have spent a lot of money with this company and have been treated very poorly on the last job they were going to do. Did not meet timeframe stipulated at signing of contract and has progressively gone downhill to the point I am now contemplating legal action. I am physically challenged and they chose to ignore my impediment and have not returned my deposit. I could go on and on I’m so disappointed in the handling of the last contract.

After months of badgering by Energiglass sales-people, we eventually agreed to have three (perfectly serviceable) windows replaced in the belief that slight reconfiguration on the original design would be of benefit to us.
On the day of the fitting, however, (2 Nov) we discovered that one of the windows had been manufactured to open the opposite way to the way we had requested – the new way of opening being our sole reason for replacing the window. A second window had been manufactured with a false opener, restricting the amount of light into the room, despite our stressing to the sales-person the importance of maximum light entry. And while, on the whole, the fitters did a good, tidy job, an electrical socket under the third window was broken during the course of the installation.
We rang Energiglass at the end of the day to make them aware of these issues, and received a written promise, by email, that all three issues would be resolved. A month later, however, we are still waiting. We have phoned and emailed on several occasions, but our calls have not been returned and our emails have not been answered.
Update (25 Jan 2019): two out of the three of our issues have now been rectified and we have received money back in respect of the third. We had to do a lot of badgering to do to get this far so still not the best service ever, but at least we agreed a resolution.

Had replacement glass through out my home, pleased with fitting and has improved my insulation for sure.Had to ask a number times for the certification on one of the installations which was not good but got there in the end, thanks.😃

WOULD BE A ZERO, IF I COULD
We got a new conservatory in 2016, the roof still leaks, many fitters have been to fix it many times(at least 6). A fitter came today, he has not fixed the problem but can see the water pouring in. He has put a flimsy tarpaulin over the roof and onto the floor inside, to be fair to him , he was on his own and the best he could do. He went to the office and showed the manager pictures and said an emergency fix is needed. The response was "there's a tarpaulin and the floor is covered it's OK". NO date will be given for their return to fix the problem. The manager refuses to speak to me about it . I have also been waiting for weeks to hear about compensation for my water damaged light and fan and my coffee table