Energiglass 

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Rated 1 out of 5 stars

Interested to read the review by G Tandy 1st march who says that green measures did the work for Energi glass. Green Measures share a assessor , Andrew John, who also does work for Just Glass , Dire... See more

Rated 1 out of 5 stars

My parents agreed to having one window replaced with Planitherm glass. The fitters that came first time where absolute cowboys that had never worked with wooden frames. They didn't even have the corre... See more

Company replied

Rated 1 out of 5 stars

Total rip off, cold called my elderly mother who has dementia and sent their dodgy salesman round who cant recognise new windows. Took a deposit which they cashed in the cooling off period, after spea... See more

Rated 1 out of 5 stars

I paid my deposit in October 2018, unfortunately my circumstances changed abruptly and I had to cancel which I did both by phone and email and well within the seven days allowed. I have since made num... See more

Company details

  1. Door Shop

Information provided by various external sources

Whether you wish to upgrade your property with new attractive features, or just keep warm in the winter and save money, we can give you the best solution. Here at EnergiGlass we have a team that cares, with a wealth of skills, knowledge and experience. We only supply the latest, highest specification and best performing products in the market. We offer energy efficient options, with a range of styles and designs, which are tailored to your wishes.


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All reviews

(237)

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Rated 5 out of 5 stars

Excellent product

Excellent product, excellently installed by friendly craftsmen. Took everything away and cleaned up afterwards.

October 12, 2018
Unprompted review
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Reply from Energiglass

Meghan,

Thank you for your business and posting a review.

Kind Regards

Energiglass

Rated 5 out of 5 stars

Fantastic service

Fantastic service, couldn’t be happier the process was smooth from start to finish and communication was top notch.

October 10, 2018
Unprompted review
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Reply from Energiglass

Mrs C

Thank you for taking the time to review and more importantly your business.

Kind Regards

Energiglass

Rated 5 out of 5 stars

i would recommend this company

i would recommend this company. their fitters are friendly and competent.
the staff listen to their customers.
barry simpson, colwyn bay

October 10, 2018
Unprompted review
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Reply from Energiglass

Mr Simpson

We are delighted that you are happy with the service we have provided and your comments have been noted.

May we thank you for your business and taking the time to post a review.

Kind Regards

Energiglass

Rated 5 out of 5 stars

Happy Customer

The work was completed shortly after the order was placed and was done to a very good standard.

October 10, 2018
Unprompted review
Rated 5 out of 5 stars

We found the two people who came to…

We found the two people who came to replace the windows were helpful and worked very hard, they cleared up afterwards and were very helpful we have benefitted from this experience and our home is much warmer.

October 8, 2018
Unprompted review
Rated 1 out of 5 stars

I would give no stars if it was an…

I would give no stars if it was an option. I ordered replacement windows for all of my windows plus a front door. This was on 26 June and I paid 20% deposit. The salesman, Chris, was excellent at his job, knew exactly what to say to get a sale. Four workmen came on 16 July. Two worked and two messed around leaving their food rubbish bag in our hedge. They left without any windows being sealed properly and a load of rubbish everywhere. I was forced to pay a large cheque which I felt obliged to give. Two different men finally came back on 30 July TWO WEEKS LATER to finish off. They worked really hard but have also left a lot of rubbish and work for me to have to do. A lot of plastering inside needs to be done. If I lived in a mansion and was a millionaire, they would not have left the house like they did. I was then rung constantly to pay the balance even though there was mess to be removed. The windows and doors themselves are lovely but I would not recommend this company to anyone. They are rude, liars and best avoided if you want a hassle free life.

October 5, 2018
Unprompted review
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Reply from Energiglass

Ms Faulkner,

We can only apologise for this and bringing it to our attention a member of our customer service team will be in contact shortly.

Kind Regards

Energiglass

Rated 4 out of 5 stars

Double glazing upgrade

Company installed new glazing units throughout mid-July 2018. Noticed great improvement in reduction of heat transfer since then. Installers were excellent.
Only downside is the company has called each month since to replace more units when they have issued certification for full glass upgrade.

October 2, 2018
Unprompted review
Energiglass logo

Reply from Energiglass

Mr Butler,

Thank you for taking the time to review and placing your business with us.

With regards to the phone calls we can only apologise and will look into this and deal with accordingly.

Kind Regards

Energiglass

Rated 5 out of 5 stars

Professional and efficient

Highly recommended. Very professional and efficient service from initial meeting with sales rep to the installation of the windows by the fitters.

The windows themselves are very good quality and are worth the few extra pounds. Ours have been in for approx. 3 months now and so far so good!

As for efficiency, the fitters arrived to install when they specified (very important when you're taking time off work!) and they did a good job as well as cleaning up after themselves once finished.

I have recommended Energi Glass to my neighbour and I wouldn't hesitate to recommend them again in the future.

September 25, 2018
Unprompted review
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Reply from Energiglass

Becca,

Thank you for taking the time to put a review on and the kind comments that will passed on to the team. May we also thank you for your business it is very much appreciated.

Kind Regards

Energiglass

Rated 3 out of 5 stars

Happy with my windows

Salesman was knowledgable and friendly. After some issues around the fitting, the management were keen and friendly in resolving the issues. Overall a pleasant company to deal with.

September 23, 2018
Unprompted review
Energiglass logo

Reply from Energiglass

Thank you for your comments and business. We apologise for the issues that you had with the fitting and pleased you were understanding enough to let us resolve.

Kind Regards

Energiglass

Rated 5 out of 5 stars

Had a new glass windows fit to the…

Had a new glass windows fit to the front of the house. The salesman was pleasant and didn’t hard sell. The fitters arrived on time and did a good job they also cleaned up my frames too. Would use the company again.

September 22, 2018
Unprompted review
Energiglass logo

Reply from Energiglass

Miss Thompson.

Thank you for the review we really appreciate you taking the time. May we also thank you for your business and kind comments.

Kind Regards

Energiglass

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, great at communicating throughout and very efficient when fitting. Would recommend to anyone.

September 22, 2018
Unprompted review
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Reply from Energiglass

Mr Firth,

Thank you for your comments and business it is really appreciated.

Kind Regards

Energiglass

Rated 4 out of 5 stars

Window fitting

Fitters were efficient and courteous. Thanks.

September 22, 2018
Unprompted review
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Reply from Energiglass

Mrs Large,

Thank you for taking the time to put up a review. Your comments are noted and may we take this opportunity to thank you for your business.

Kind Regards

Energiglass

Rated 5 out of 5 stars

Great standard

Great standard, pleased with my new windows.

September 22, 2018
Unprompted review
Energiglass logo

Reply from Energiglass

Ms Templeman

Your comments are appreciated. Thanks again for the business.

Kind Regards

Energiglass

Rated 3 out of 5 stars

NO complaints about the glass

No complaints about the glass, but the fitting is poor. The glass was fitted to our existing frames but the seals are not good, particularly in the corners where a draught comes through when its windy. I had to follow the fitters round and insist that they filled some gaps in the corners. We had a new frame in one window, the finish on the outside reveal is a bit slapdash. A few months later we decided to upgrade a couple of single glazed windows to D.G., the salesman tried to tell us that it wouldn't be possible to use the existing frames and wanted us to buy new frames. I knew that the existing frames could be used and insisted on it, saving ourselves a wad of money.

September 21, 2018
Unprompted review
Energiglass logo

Reply from Energiglass

Mrs Ferne,

We pride ourselves not just only on a quality product but also on our installation. We have checked our records and cannot see any complaint on file. In view of this we will arrange a call from customer service so that we can arrange a quality control visit to look at the issues and rectify any issues that need addressing.

May we thank you for bringing this to our attention customer services will be in contact shortly.

Kind Regards

Energiglass

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