Energiglass 

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See what reviewers are saying

Rated 1 out of 5 stars

Interested to read the review by G Tandy 1st march who says that green measures did the work for Energi glass. Green Measures share a assessor , Andrew John, who also does work for Just Glass , Dire... See more

Rated 1 out of 5 stars

My parents agreed to having one window replaced with Planitherm glass. The fitters that came first time where absolute cowboys that had never worked with wooden frames. They didn't even have the corre... See more

Company replied

Rated 1 out of 5 stars

Total rip off, cold called my elderly mother who has dementia and sent their dodgy salesman round who cant recognise new windows. Took a deposit which they cashed in the cooling off period, after spea... See more

Rated 1 out of 5 stars

I paid my deposit in October 2018, unfortunately my circumstances changed abruptly and I had to cancel which I did both by phone and email and well within the seven days allowed. I have since made num... See more

Company details

  1. Door Shop

Information provided by various external sources

Whether you wish to upgrade your property with new attractive features, or just keep warm in the winter and save money, we can give you the best solution. Here at EnergiGlass we have a team that cares, with a wealth of skills, knowledge and experience. We only supply the latest, highest specification and best performing products in the market. We offer energy efficient options, with a range of styles and designs, which are tailored to your wishes.


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Rated 1 out of 5 stars

WILL NOT REMOVE US FROM THEIR CONTACT LIST

We are a business line and receive several calls a day from this company - despite requesting we are removed from their contact list. When I rang the company to complain he said he would look into it but didnt even ask for our telephone number so Im not hopeful.

Very annoying!

UPDATE - they have responded to this and said email customer services to get the number removed - I have already done this 3 times!

October 9, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Fliss Edwards

Our apologies for disturbing your business. Our system is designed to reduce unwanted calls as they waste our time as well as customers.

If you could possibly send your number to customerservices@energiglass.co.uk, we will ensure that it has been removed.

For a broader view of Energiglass, please see feedback from over

770+ Energiglass customers who gave the company a 90% satisfaction rating, on www.justfeedback.com.



Regards
Customer Services

Rated 5 out of 5 stars

I would just like to compliment the …

I would just like to compliment the staff that inistially called me and offered me the free service. They were polite, professional and very thorough.
The advisor that came out was very helpful professional and was not pushy at all. I purchased the product and I am extremely satisfied I can alwready feel the benefits. House is much warmer, no draughts and I don't need to use my heating any where near as much as I used to. I would highly reccomend this company to everyone. I also saved money from the recycling my old windows. Absolutely fantasic.

October 6, 2017
Unprompted review
Rated 1 out of 5 stars

Agent has just swore at me!

A gentleman from Energi Glass has just called me and gone through his sales pitch, at which I told him we are selling our property so not interested thank you. He then swore at me then hung up, he needs reporting and sacking.

September 18, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Hi Joyce

We take these matters very seriously, and would consider your advices. However we would require your telephone number so that the manager can listen to the recorded call and identify the alleged offender.

Could you pls either send directly to customerservices@energiglass.co.uk or call 0800 111 4622 to advise your telephone number, at which point we can follow up your comment on this site.

Kind regards
Customer Services

Joyce Chadwick,

Thank you for providing more information which has enabled us to identify and discipline the member of staff involved.

We can only offer our apology for this incident.

For a broader view of Energiglass, please see feedback from over

770+ Energiglass customers who gave the company a 90% satisfaction rating, on www.justfeedback.com.



Roger
Energiglass Customer Services Team

Rated 5 out of 5 stars

Good job

Energiglass fit my windows around 10 days ago. Since the temperatures have dropped outside my house feels warmer inside. Windows aren't cheap but the price I was paid was reasonable. Not the cheapest but not the most expensive. I see of the negative reviews on here and can say I had no issues whatsoever with energiglass. They told me when they were coming and what time. Came, fitted and left in one day. Good job.

September 17, 2017
Unprompted review
Rated 5 out of 5 stars

I am more than happy with my …

I am more than happy with my installation by this company.I had the whole house done by nice friendly tidy lads,my house looks lovely,and I am more than satisfied with the job and the very good price,I didnt have my patio doors done at the time,but can now afford to do that and will be contacting them to come back.

September 8, 2017
Unprompted review
Rated 1 out of 5 stars

Sick of the constant calls

Sick of the constant calls asking for someone who doesn't live at my address. I have requested my number be removed twice today alone as we are registered with the tps and I am still getting calls.

September 7, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Dear Ms Halliday

Apologies for the contact, we do not aim to call TPS registered telephone numbers, occassionally it may happen.

However, pls send your telephone number direct to customerservices@energiglass.co.uk, and we shall immediately suppress it from our records.

Thank you in advance for your cooperation

Rated 1 out of 5 stars

Rude and abusive cold calling company.

August 31, 2017
Unprompted review
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Reply from Energiglass

Hall. Dhr. Thomas.

We have not been able to trace your name and therefore the recording of your stated phone call to check your allegation.

Are you reviewing the right company?

If you care to send your name and phone number to us (customerservices@energiglass.co.uk), we could properly check your claim?

Roger
Energiglass Customer Services Team.

Rated 1 out of 5 stars

Another pain in the backside cold …

Another pain in the backside cold calling company who take no notice of the fact i am registered with TPS to stop parasites like this calling

August 31, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Ian Seymour

All of the telephone numbers Energiglass uses are supplied by a company registered by the Information Commissionaire's Office (ICO). There should be no TPS numbers in these, but sadly some do sneak through. Our telesales staff are trained to remove any numbers from this data as soon as they learn that it is a TPS number.

Our apologies for disturbing you on this occasion.

Roger
Customer Services Team

Rated 5 out of 5 stars

I was completely satisfied with the …

I was completely satisfied with the work which Energiglass did. This was initially replacing one failed unit and then subsequently doing the rest of the house. They were polite, turned up on time and did what they said they would. The finished units look good.;

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

Windows and doors

Had my windows and doors fitted
Excellent job done by all six fitters Nigel,Peter,Jack,Aiden,Glyn and Martin they were very courteous and cleaned everything up as they went along
The Windows and doors look great

July 23, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Mick

Thank you for taking the time to give us a good review. Your comments are greatly appreciated.

Roger
Customer Services Team

Rated 5 out of 5 stars

We have just had the rest of our windows done

We have just had the rest of our windows replaced, and as when we had them before the service is excellent. We have now had the whole house fitted with EnergiGlass and couldn't be more delighted. The fitters( Phil & Reece ) were very obliging and the work was carried out very efficiently. We would certainly recommend this company to anyone, and are looking forward to saving on our energy bills. Thank you EnergiGlass a good job well done. Jack & Ann Snowden.

July 21, 2017
Unprompted review
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Reply from Energiglass

Jack & Ann Snowden

Thank you for taking the time to give us a good review. Your comments are greatly appreciated.

Roger
Customer Services Team

Rated 5 out of 5 stars

A prompt and efficient service

Following a polite door-to-door sales call, we agreed to have an appointment to review the glazing in our house.

The guy (Nick) came out on time as agreed on a Saturday; talked us through the types of glass and what the 'offer' was, as well as undertaking an initial inspection of the whole house. From this he provided us with a costing of glass replacement for the whole house, broken down room by room which was extremely helpful.

A quick comparison online indicated the prices quoted were fair. We then agreed to start with two smaller areas of glazing in the kitchen and dining room, so that we would be eligible for the recycling scheme discount.

The two glazing fitters (Billy and Tony) were scheduled to fit with my own availability and arrived on time as promised. They undertook the work quickly and without fuss, leaving the rooms clean and tidy. They checked I was happy with the finished results before they left.

All in all from the initial door call to having the two rooms done was less than 2 weeks. I can't fault the people involved or the updates from their central call admin team - everyone I came into contact with was polite, helpful and did what they promised to do.

It's been about a week since the work was concluded, and we can already feel a heat difference in the kitchen from the early evening onward - it's definitely having a benefit already that we imagine will be even more useful come the winter months.

We will be having other rooms done when budgets permit.

July 20, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

David Waterfall

Thank you for taking the time to give us a good review. Your comments are greatly appreciated.

Roger
Customer Services Team

Rated 5 out of 5 stars

i am very happy with the service and …

i am very happy with the service and the sales the fitter were excellent.
the house has deffinatly felt alot warmer and the windows are very attractive.

July 18, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Jeanette Barton,

Thank you for taking the time to give us a good review. Your comments are greatly appreciated.

Roger
Customer Services Team

Rated 5 out of 5 stars

Val & Dave, Elton, Cheshire

Billy & Tony did an excellent job of replacing windows, even bricking up partially to reduce the size of the new window we wanted installing.

July 17, 2017
Unprompted review
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Reply from Energiglass

Val Brew

Thank you for taking the time to give us a good review. Your comments are greatly appreciated.

Roger
Customer Services Team

Rated 5 out of 5 stars

i am very happy with the job i had a …

i am very happy with the job i had a mixed combination of wood and upvc.
both were fitted well and to my satisfaction would use again.

July 14, 2017
Unprompted review
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Reply from Energiglass

Brian Howorth

Thank you for taking the time to give us a good review. Your comments are greatly appreciated.

Roger
Customer Services Team

Rated 5 out of 5 stars

Happy Customer

I was very satisfied with all the sales staff and installation people. The only resevation I would have is that the sales person said they would clean all the seals before replacing but this did not happen.

July 11, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Linda Lewis

Thank you for taking the time to give us a good review. Your comments are greatly appreciated.

Roger
Customer Services Team

Rated 1 out of 5 stars

E LNewsam...Sheffield

E LNewsam.... Sheffield
Another month rolls by and despite all your replies that my £640 is going to be returned I'm still waiting, I can not understand why it's taking you so long to write a cheque for me, after all, it only took you minutes to take my cheque and cash it before the seven day cooling period, I've phoned and spoken to your people and been assured my money will be returned, your sales have even phoned me twice to ask if I'm satisfied with the work done, and another time to see if you could sell me replacement windows, please return my £640 immediately, this has gone on since March, why the delay????

June 29, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

Mrs Newsam

Sorry to hear about the issues you have been having with Energiglass. I am looking into the delay in returning your deposit. I will get our accounts department to deal with your refund as soon as possible.

Energiglass always offer customers a number of opportunities to change their minds before accepting deposits. If customers change their minds after this we will respect their wishes.

Apologies again.

Roger
Energiglass customer service team

Rated 5 out of 5 stars

I have just cancelled my order for …

I have just cancelled my order for Double glazing.The service I received both at the interview stage and from the office was superb. This was a very trying time for both of us, we are both over eighty but the firm could not of been more professional and honest in their dealing with us. Thank you.
Regards David Shakespeare

June 29, 2017
Unprompted review
Energiglass logo

Reply from Energiglass

David Shakespeare

Thank you for your kind review. Whilst we are sorry to lose you as a customer, we always respect people's rights to cancel their orders.

Roger
Customer Services Team

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