EnergyCasino Reviews 

446
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days. Customer support keep lying saying there is a ‘technical fault... See more

Rated 1 out of 5 stars

I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same doc... See more

Rated 2 out of 5 stars

Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee... See more

Company replied

Rated 5 out of 5 stars

If you looking casino who you can trust you Need to registred by EnergyCasino Im Already 2 years play on them website and I must say they care for you witch evrything of course dont forgot to play res... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino

Information provided by various external sources

Established in 2013, we’re one of the world’s fastest growing online casinos, driven by a passion to offer the best entertainment product and service on the market. From our Maltese base, within the borders of the European Union, we are providing one of the safest and most reliable iGaming entertainment for players who expect more. The EnergyCasino site is available in: English, German, Russian, Polish, Hungarian, Norwegian, Swedish, Finnish, Serbian, Turkish and Vietnamese. We also accept one of the widest range of payment services and are focused on a fast payouts in a case of withdrawal. Our professional multi-lingual Customer Support Team is available 7 days a week to support you and can be contacted by phone, email and LiveChat. At EnergyCasino we pride ourselves on being honest and transparent.


Contact info

You should know

2.0

Poor

TrustScore 2 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(446)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good casino don’t go from bad reviews

Don’t see what the bad reviews are about tbh I’ve played some bad casinos and this is not one of them. Made a small deposit of £25 and got up to £185 my own fault raised the stakes and tried to hit the jackpot haha but made another deposit of £15 and won again up to £190 then withdrew the funds don’t see the problem it’s a good casino just bet what you can afford and you’ll be a lot happier. Only issue I have is once deposited takes about 5 mins to update your balance but after that it’s fair game

December 27, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Michael,

Thank you for your honest review!

We are utterly delighted to receive such feedback by such we can only learn from and improve.

Should you need assistance in any regard please feel free to get in touch.

Happy holidays,

EnergCasino

Rated 1 out of 5 stars

Absolute joke of a site

Absolute joke of a site , played about 8 games got 2 bonus payed £40 on £1 and got £11 on £1 . Then ate the rest of my money . Took £400 instantly . Absolutely fuming , didn’t even get a proper play . A 50x slot took £150 on pounds . Never known it in my life only site that’s eats your money . Don’t waste you money on here, go somewhere else

December 25, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Stewart,

We are sorry to hear about your negative experience.

In gambling you can win or lose, and it is of utmost importance not only to know when to stop, but also to play with the sole purpose of entertainment which will help you remain in control.

Should you have any queries feel free to reach out.

EnergyCasino

Rated 4 out of 5 stars

Lost money due to technical error in Live roulette.

EDIT: Sorted. Hats off to the team responsible for client support, I was able to communicate even during Christmas festivities. I got my money back. I have still seen bets being declined due to server errors so I can't confidently say that I would play big sums, but overall happier. Thank you for addressing my concerns.

Whilst playing dozens on live roulette, I started betting on a dozen that had been missed 12 times in a row. It kept missing so I was increasing my bet to compensate. On the 17th try, the dozen was right but my bet was DECLINED, due to a technical error. Coincidence or not, this resulted in my losing money. Awaiting official reply for my case.

That being said, I am waiting to hear from the casino about it, so if it gets resolved, I will withdraw the bad review. Just be aware, if you are planning on using their live roulette, there can be 'technical errors' resulting in your bets being rejected.

December 24, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear player,

We are sorry to hear about your unpleasant occurrence.

Please reply to our private message to look into your player account and identify what went wrong.

Happy festive season,

EnergyCasino

Rated 1 out of 5 stars

This is officially the worse casino...

This is officially the worst online casino I have ever used and I'm registered with over 15 other casinos. The scammers make you wager what ever money you deposit. For example if you deposit £100 you must gamble the whole £100 before a withdrawal will be granted. Therefore if you deposit £100 and only decide to play with £50 good luck in withdrawing your £50 left over money. But it's OK because they will just reply with it is in the terms and conditions. Any positive reviews given on here must be fake. Oh and even if you do finally get to actually withdraw your money, you will have to wait 3 days in order to receive it. This takes the casinos take your money to the next level.

December 23, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Rob,

Thank you for taking the time to leave your honest feedback about Energy.

We would like to remind you all bonuses are subject to wagering requirements which are meticulously explained to you before you decide to accept such offer. On the other hand, we also have the necessity of protecting ourselves from bonus abusers which is why certain wagering requirements are applied.

Last but not least, all reviews in this platform are genuine based on players that either have had a good or not so good experience.

Merry Xmas,

EnergyCasino

Rated 1 out of 5 stars

My fourth review

My fourth review. Please stay away they are a scam. They have confiscated my money even though they said I was verified. They are saying I breached their terms and conditions by creating a duplicate account but won’t prove it. Absolutely disgraceful. I have now gone to ADR. Stay away!

December 15, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Chris,

We hope you are doing well.

As our support team informed you, creating a duplicate account while being restricted on Gamstop is strictly forbidden and this is considered as a major breach of our terms & conditions.

Should you require further clarification on this particular case please contact us via email or chat and we will adequately assist you.

Best,

EnergyCasino

Rated 1 out of 5 stars

I would give this site a 0 star if I…

I would give this site a 0 star if I their was an option , The site is absolutely crap I have deposited about £500 so far and got one bonus round which paid out £8.60 on lady lucky charm do not go on this site as it’s a scam complete waste just takes your money , then when you play a free demo it gives you 90 free spins obviously a gimmick to make you want to play and deposit just eats your money!!!!

December 7, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Serin,

We apologize about your negative occurrences with us.

Be advised gambling can be irregular and winnings are never guaranteed which is why playing responsibly is crucial to maintain a healthy & entertaining behaviour.

Should you have any questions feel free to get in touch with our support team.

EnergyCasino

Rated 5 out of 5 stars

Signed up a few weeks ago and have…

Signed up a few weeks ago and have nothing but positive remarks with me. Requested payout of 3k after winning in lightning roulette and didnt take more than 1 day with instant baking methods

December 2, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hey Roman,

Thank you for your positive rating!

Should you have any questions or suggestions feel free to get in touch with us.

EnergyCasino

Rated 5 out of 5 stars

If you looking casino who you can trust…

If you looking casino who you can trust you Need to registred by EnergyCasino Im Already 2 years play on them website and I must say they care for you witch evrything of course dont forgot to play responsible becouse you will be not winning evrytime No Where ….sometime you Need to wait for the lucky day sometime its take days ,weeks ,sometime months ….but any way the let you winnn and the days are more beutiful so I left 5 stars god lock frends have nice fun

November 20, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hey Bartlomiej,

Thank you for your honest 5-star rating!

Gambling can be volatile at times but you certainly found your luck and we are delighted about it.

Should you have further suggestions or opinions don't hesitate to get in touch.

Have a nice day,

EnergyCasino

Rated 1 out of 5 stars

Stay away from here the site is rigged…

Stay away from here the site is rigged I've played atleast 600 spins on break da bank megaways and didn't hit free spins bonus once then today I played statburst with my last £20 at £1 a spin all 20 spins were dead no win on any of them I spoke to these guys on live chat they told me it's fair gaming so tuff basically thanks for that you've lost my custom people please don't use this crooked site you will lose your money please take heed

November 11, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Paul,

Thank you for your honest rating.

We take all our customers feedback seriously and based on it we are constantly improving our services.

We would like to inform you that we are a licensed operator and that all of our games are based on a random number generator, this means that every outcome is unpredictable.

Furthermore, it is not possible to guarantee profit as gambling entails a certain risk.

We hope to have clarified your concern and wish you a nice day.

EnergyCasino

Rated 2 out of 5 stars

I am responding to Joseph's issue

I am responding to Joseph's issue

Exactly the same thing happened to me ,my winnings was approved and completed by the casino on the 22/10/2021 and then I was told after I enquired why I had not received my winnings that there was a problem with the payment provider, I have since had to upload documents and still have not been paid my winnings, all they keep saying is please be patient.absolute discraceful

Thank you I have now recieved my winnings

November 1, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi X,

Thank you for honest feedback.

We are sorry you experienced such an inconvenience and we will try our best to help you out. Kindly reply to our private message to gather more information from your player account.

Regards,

EnergyCasino

Rated 1 out of 5 stars

Didn’t get my withdrawal.

Have a withdrawal from this site, that they claim went through on the 20th of October. I didn’t receive the money; and have proved it via bank statements; and all I get told is to wait whilst they check with their payment provider. Isn’t my fault that they have issues with this, yet I’m told to wait, and provided with no time frame.

What private message? I cannot see one. Thanks.

November 1, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Joseph,

We regret to hear such an unpleasant experience and we apologise for any inconveniences caused.

To proceed accordingly, please reply to our private message and we will apply our best to help you out. However, please note we were experiencing irregularities with several payment providers which were outside of our control.

Update: We can confirm you successfully received your withdrawal after we resolved the processing issues with third party providers. We appreciate your understanding.

Best regards,

EnergyCasino

Rated 1 out of 5 stars

Scam casino

Scam casino. Site is slow. £200 in never went above starting balance. Features pay incredibly poor. Just another site to avoid. Go play somewhere you have a chance of winning. You will have very little "luck" here. My RTP on some games was less than 50%. Should be shut down.

October 29, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi David,

First of all, we are sorry your experience was not positive at Energy. We can only improve from this.

We would like to inform you gambling can be fluctuating at times, and it is imperative to always play responsibly.

I have sent you a private message to identify and assess with further depth the issues you were experiencing. We are happy to help.

Last but not least, please be advised we have default RTP for most of our games at 95% or higher. Of course, this depends on your long-term gameplay along other factors involved.

EnergyCasino

Rated 5 out of 5 stars

The best promos

The best promos! Best support! I love energy!

October 12, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Maciej,

Thank you for your 5-star review! We are delighted to receive such positive feedback which lights up our day.

Should you have further suggestions please feel free to reach out.

EnergyCasino

Rated 5 out of 5 stars

Superior Gaming Site and Top Notch Processes

I find this site superior to all other online gaming options due to the vast number of games and easy navigation. The responsible gaming tab actually keeps track of where you are daily unlike other online sites where you set a gaming limit and have to keep track of it manually. If you use various sites then this requirement is quite aggravating but on this site it is all easily set up for you. I found the cashing out very easy and fast and the reps very helpful. My only complaint is that I keep getting told I can withdraw my cash to Visa credit card in Canada and that money-laundering rules require they refund to my card. Unfortunately it is apparently not possible to execute that despite every customer rep telling me it is. Despite that I found the site really fun and was able to withdraw to my bank account which isn't ideal for security purposes but was still processed smoothly. I was very happy overall with this site and the processes and administration aspects.

October 9, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Debra,

This review really stands out from the rest and we feel obliged to reply with additional effort.

Regarding your second statement, we are in the process of inserting the most sophisticated payment methods up-to-date such as instant banking, yet this can be challenging as we have to comply with underlying policies.

There are also certain providers who deny gambling transactions or make this process thoroughly difficult. Rest assured, we are working hard everyday to make your life easier on Energy!

BR,

EnergyCasino

Rated 1 out of 5 stars

So far so good, *now so so bad.

So far so good. I’ve enjoyed the game selection and was fortunate enough to book a win on my first deposit. 35x play through standard. Been waiting a few days to hear from them about my cash out. Most casinos I’ll receive emails immediately even when the withdrawal is in pending period. No communications yet but I read it can take 72 hours to process. Good luck all.

***Edited. Stay the fk away all. ***

Dear Mr Eddy,

Thank you for playing with us.

Please be advised that we had reviewed your gaming history and it turned out that the bonus terms and conditions were violated.

Kindly note that according to terms and conditions of all available bonus offers:

"Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. The maximum bet (including additional features such as gamble and/or mini games) allowed cannot be greater than €5 until the wagering requirements have been met. Bets of larger amounts until bonus is fully wagered will not be accepted. For other currencies the following limits apply: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF. Should Energy deem that irregular game play has occurred, Energy reserves the right to withhold any withdrawals and/or confiscate all winnings."

The full text of the terms and conditions is available at the following link

Therefore, due to the violation of this condition, we had to remove your winnings.

The remaining balance of 200 CAD is still available in the player's account

Please do not hesitate to contact us should you have any questions.

Best Regards,
*****
This is shaping up to be the worst online casino experience I’ve ever had. I’ve had to jump through hoops verifying my identity in the past at multiple casinos.. always got my withdrawal amount in full. This is uncanny. I don’t know what else to do except post this everywhere. Apparently I bet more than 5$ a spin at some pint in my session and it has voided ALL of my winnings????????

Help please

October 9, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hey Matt,

Many thanks for your 4 star review.

I have informed our dedicated department to assess this pending withdrawal and they will inform you via email within 1/2 business days about the status.

Update:

We apologize the outcome of this case was not what you had expected. Yet as we informed you via email, breaching our terms & conditions is a plausible reason for us to forfeit winnings. Should you require further explanation or clarification let us know and we will contact you personally via email.

Regards,

EnergyCasino

Rated 5 out of 5 stars

Soo good casino 😁👍 I have won a lot…

Soo good casino 😁👍 I have won a lot of money 🤑

October 7, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Łukasz,

First of all congrats on your win.

Such feedback cultivates our motives to work even harder. Please respond to our private message to quickly assess your player account.

EnergyCasino

Rated 5 out of 5 stars

I love this casino site

I love this casino site, have played for years on energy and no complain at all so maximum 5stars :)

October 1, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Attila,

Thank you so much for your honest 5-star review!

We are glad to hear you have had no complaints with us after so many years, and we will certainly perform our best to keep this pace.

Best regards,

EnergyCasino

Rated 1 out of 5 stars

The worst

The worst casino in the world is lvbet and energy casino. There have never been big rewards in my life for me or my friends.
And now they buy reviews with free spins that reveals everything about them.

September 26, 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Lehna,

We are sorry to hear you are experience was with our services.

Please be advised we don't buy reviews and we only requested genuine opinions (good or bad) from real players like you.

Best wishes,

EnergyCasino

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look