There was a problem with our standing order payments which took a while to sort out because of problems on the website (which have now been corrected)- I was really impressed with the speedy help and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The professional approach by the staff from when i first made contact. Mu only problem was with the virtual battery document which had to be reset so i could sign it. Now just waiting for my first i... See more
Company replied
The customer service was excellent. The agent patiently explained everything to me and was honest about whether or not their company could improve my situation or simply duplicate my current service,... See more
Company replied
Great job, friendly talk. The possibilities, the advantages clearly stated. You take care of the transfer between companies without my involvement. Now I just wait for the first invoice and hope that... See more
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Company details
Written by the company
At Energy Nordic, we specialise in providing both green and traditional electricity solutions across Spain — always with a focus on transparency, clarity, and exceptional customer care. We’re proud to support thousands of residents and expats with personalised service in six languages: English, Spanish, German, Danish, Norwegian and Swedish. From our clear, easy-to-understand billing to our responsive, multilingual team, we make sure you always feel informed and supported. We also offer solar panel installations, virtual batteries, EV charging points and energy efficiency improvements — helping you take control of your energy use in a sustainable way. Switching to Energy Nordic is simple: no paperwork, no supply interruptions, and full guidance throughout the process. Whether you're moving to Spain or just looking for a more reliable, transparent energy provider, we’re here to make your transition smooth and stress-free. Join a growing community that values clarity, sustainability and excellent service. Energy made simple. Service made personal.
Contact info
Calle Higueras del Lagarejo 6, 1º, 29651, Las Lagunas de Mijas, Spain
- +34 916 358 626
- info@energynordic.com
- www.energynordic.com
4.6
Excellent
494 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The move to Nordic
The move to Nordic, so far, has been quick and efficient. The changeover went smoothly.
June 13, 2025
Reply from Energy Nordic Spain
Hi,
Thank you so much for taking the time to leave us a review. We’re truly happy to hear that your transition to Energy Nordic has been smooth and efficient, just as it should be! It's always our goal to make switching energy providers a breeze, and it’s wonderful to know we hit the mark for you.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Warmest wishes,
The Energy Nordic Team
Thanks Lorena Wheeler for a very smooth…
Thanks Lorena Wheeler for a very smooth transition to Energynordic. You where wery helpfull.
June 27, 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Jenny,
Thank you ever so much for your lovely feedback! We're delighted to hear that Lorena made your move to Energy Nordic such a seamless experience. Providing friendly, helpful support is at the heart of what we do, and your kind words truly mean a great deal to us.
We’ll be sure to share your message with Lorena, she’ll be very pleased to know she made a positive impression.
With sincere thanks,
The Energy Nordic Team
Excellent service
Excellent service from start to finish in my language, English, changing with Nordic was easy. Thank you.
June 16, 2025
Reply from Energy Nordic Spain
Hi Richard,
Thank you so much for your kind words! We're delighted to hear that the switch was smooth and that you felt supported throughout the process — and all in your own language. Making things easy and clear for our clients is one of our top priorities.
If there's anything you ever need, we're just a message away.
Warm wishes,
The Energy Nordic Team
Reply from Energy Nordic Spain
Thank you so much, M&M! We’re really happy to hear that everything went smoothly and that you felt well supported, that’s exactly what we aim for.
We’ll be sure to pass your kind words on to Sander, he’ll be thrilled to know he made a positive impact, as he puts a lot of heart into what he does.
We’re always here if you need anything going forward.
Warm regards,
The Energy Nordic Team
was a pleasure to deal with this company. …
was a pleasure to deal with this company. The lady spoke very good English and was very helpful. The changeover was stress free.
l hope all continues this way.
June 12, 2025
Reply from Energy Nordic Spain
Hi Faith Bowman,
Thank you so much for your lovely words!
We’re so pleased to hear that the switch was stress-free and that you felt truly supported.
We’ll make sure to pass your message along to Lorena, she’ll be so happy to hear this, as she really cares about making the process smooth and comfortable.
We’re always here if you need anything going forward.
Warm wishes,
The Energy Nordic Team
Until now everything ok
Until now everything ok. Fast and transparent changes.Waiting for the first invoice
June 11, 2025
Reply from Energy Nordic Spain
Hi Patrick! Thanks so much for your feedback.
We’re glad the process has been fast and transparent so far, that’s what we strive for.
We hope the first invoice reflects that same clarity, and if there’s anything you’d like to ask or check, don’t hesitate to reach out.
We're always happy to help.
Warm regards,
The Energy Nordic Team
Isabel was very informative and…
Isabel was very informative and attentive, she explained every step well and was very helpful, great person. And good business. Many thanks for your help. And speed.
June 19, 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Lazaro,
Thank you so much for your kind words! We’re thrilled to hear that Isabel was able to support you so well, she’ll be really happy to know you appreciated her care and clarity.
We believe in taking the time to make sure every step is understood, and it’s great to hear it made a difference.
Thanks again for choosing us!
Warm regards,
The Energy Nordic Team
Very efficient and rapid service in…
Very efficient and rapid service in getting us signed up with a much cheaper supplier. All correspondence was easy to understand and the Energy Nordic staff were extremely helpful.
June 12, 2025
Reply from Energy Nordic Spain
Thank you very much for your kind feedback. We’re so pleased to hear that the process was straightforward and that you found our communication clear and helpful.
We will certainly pass on your congratulations to Isabel —she’ll be delighted to know she made a positive impression.
At Energy Nordic, we take great pride in offering efficient, friendly service, and we’re grateful you chose to join us.
Welcome to the Energy Nordic family!
Straight forward process…
Tiziana was very helpful throughout the changeover process. All went reasonably smoothly, and the small issues that did arise were handled professionally.
May 8, 2025
Unprompted review
Reply from Energy Nordic Spain
Thank you very much for your kind words, John. We're pleased to hear that the changeover process went smoothly overall and that any small issues were resolved professionally.
We’ll be sure to pass along your appreciation to Tiziana —she’ll be very happy to know her support made a difference.
At Energy Nordic, we’re committed to offering a service that’s not only efficient, but also personal and dependable.
Thank you for trusting us and welcome to the Energy Nordic family!
Reply from Energy Nordic Spain
Thank you very much, Gilles —we truly appreciate your feedback!
It means a lot to know everything went perfectly.
If you ever need anything, we’re always here to help.
Welcome to the Energy Nordic family!
The whole ‘switch’ has been seamless…
The whole ‘switch’ has been seamless especially the expert help from Isabel! Saving 45% is also key!
May 26, 2025
Reply from Energy Nordic Spain
Thank you very much for your lovely feedback, Peter.
We’re delighted to hear that the switch was seamless and that Isabel’s expert help made a real difference —we’ll make sure to pass on your kind words to her.
We’re truly happy to have you with us, welcome to the Energy Nordic family!
Smooth transition and quick to respond…
Smooth transition and quick to respond to my questions.
June 5, 2025
Reply from Energy Nordic Spain
Thank you very much for your kind words, Susan.
We’re so pleased to hear the transition went smoothly and that our team responded promptly to your questions.
We're always here if you need anything.
Warmest regards,
The Energy Nordic Team
Sander was very helpful and responded…
Sander was very helpful and responded quickly to our questions.
June 11, 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Marita,
Thank you so much for your kind words. We're really pleased to hear that Sander was helpful and responded promptly to your questions. We’ll be sure to pass along your appreciation to him —he’ll be very happy to hear it!
Warm regards,
The Energy Nordic Team
Highly recommend Energy Nordic!
We were attended by Isabel, who was really helpful and answered all of our questions, she was very knowledgeable and had a lovely demeanour. We would highly recommend Energy Nordic based on our experience today, they are highly efficient and very welcoming. Thank you Isabel it was a pleasure meeting you!
June 9, 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Rob,
Thank you so much for such a thoughtful and encouraging review.
We’re truly pleased to hear that Isabel made a great impression and that you felt well supported throughout your experience. She’ll be delighted to receive your kind words —we’ll make sure she gets them.
It’s always our aim to provide helpful, welcoming service, so feedback like yours means a lot to us.
It was a pleasure to assist you —welcome to the Energy Nordic family!
Warm regards,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hi Maurice,
Thank you for your feedback! We're really pleased to hear that the switch and sign-up process was easy and efficient —that’s exactly what we aim for.
If you ever need anything or have questions down the line, we're always happy to help.
Welcome to the Energy Nordic family!
Warm regards,
The Energy Nordic Team
Efficient and no tricks
May 29, 2025
Reply from Energy Nordic Spain
Thank you so much for your kind words, Noel.
We’re delighted to hear you found our service efficient and transparent, that’s exactly what we aim for. If you ever need assistance or have questions, please don’t hesitate to get in touch.
Warm regards,
The Energy Nordic Team
Plenitude still think I am with them so…
Plenitude still think I am with them so they will be charging me
May 28, 2025
Reply from Energy Nordic Spain
Hi Pamela, thank you for bringing this to our attention. We’re sorry to hear about the confusion with Plenitude. Please rest assured we’ll do everything we can to help resolve this quickly. Our team will be in contact with you shortly to clarify and support you through the process.
Kind regards,
The Energy Nordic Team
I had an amazing experience with this…
I had an amazing experience with this company. I highly recommend them to anyone looking for excellent service. Excellent customer service skills!
May 22, 2025
Reply from Energy Nordic Spain
Hi Mina, thank you very much for your wonderful review! We’re thrilled to hear you had an amazing experience and appreciate your recommendation. Our team works hard to provide excellent service and your feedback truly motivates us.
Please feel free to reach out anytime!
Best wishes,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hi, thank you for your review. We hope your telephone conversation with us was helpful. If you have any further questions or need assistance, please don’t hesitate to contact us —we’re always happy to help!
Warm regards,
The Energy Nordic Team
Excellent sevice. Best Price I have seen
The lowest price I have seen for electricity tariffs. Also easy to understand, no hassle. Lorena is excellent. Very fast reply to my emails and nice to communicate with a real human with a sense of humour. Helped me make the transfer easily. Gave me a bonus for recommending a friend.
May 30, 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Aston,
Thank you so much for this amazing 5-star review! We are truly delighted that you found the most competitive electricity rates with us and that the entire process was so easy for you. That is exactly our goal!
We loved reading your kind words about Lorena. It brings us great joy to know that her efficiency and cheerful attitude made your switch so smooth and pleasant. At Energy Nordic, our mission is precisely that: to provide customer service that is personal and approachable. We firmly believe that there should always be a real person on the other end of the phone who genuinely wants to help, not just a number. We’re very proud to have met your expectations in this regard!
We have already shared your comments with Lorena — she will be thrilled! And thank you for the recommendation; we love being able to offer you a bonus as a token of our gratitude for your trust.
Your review perfectly captures what we strive to build every day: not just a good price, but a transparent and human relationship where you feel heard and supported. Thanks once again!
Best regards,
The Energy Nordic Team
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