The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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This started as a zero star review as it took 2 weeks to book first appointment and the contractor didn't turn up and didn't even call to cancel. Rebooked after anther 10 days. However, the secon... See more
Company replied
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
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Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.4
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Good professional service
Good professional service. I had two jobs arranged by Prop Cert, but they were delivered by Richard Paul (Electrician). One was completing an EICR; the second was wiring up a new circuit straight from the Consumer Unit. Took two full days to bring a 4 bed prop cert up to standards and the additional work. From quote to delivery, everything was seamless and quick which is rare in the trade service! RP Electricians are amazing!
June 24, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that everything was seamless and efficient from the initial quotation through to the completion of both your EICR and additional electrical work.
We are especially pleased to hear your kind comments about Richard Paul. It is fantastic to know that he was thorough, respectful, and went above and beyond to complete the work to such a high standard. We will be sure to pass your wonderful feedback on to him — he will be delighted to know his efforts were so highly appreciated.
Providing a professional, reliable, and efficient service is something we pride ourselves on, so it is incredibly rewarding to hear that we delivered an experience that exceeded your expectations.
Thank you again for choosing PropCert. We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Hayley
Customer Service Manager
We booked somebody to come and to do…
We booked somebody to come and to do energy efficient to our house and also to do a floor plan, the gentleman came to take measurements after four days they gave us the drawing with everything completely wrong, they did another drawing and also that one was completely wrong they haven't got no idea on taking measurements, it did not look like our house at all not very happy at all with this company I paid them £120 to do this not very good at all with not recommend these people at all
June 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your experience and sincerely apologise that the floor plans provided were inaccurate, even after they were amended. I completely understand how frustrating this must have been, particularly after paying for the service and expecting accurate documentation.
This is not the standard of work or service we strive to deliver, and I appreciate how disappointing it must have been to receive plans that did not accurately represent your property. We take the quality of our reports and floor plans very seriously, so I am sorry that we let you down on this occasion.
I would appreciate the opportunity to investigate this further and review what happened with the assessor and the plans that were produced. If you could please contact us at info@propcert.co.uk with your property details, I will personally look into this and do everything I can to resolve the matter.
Thank you again for bringing this to our attention, and please accept my sincere apologies for the inconvenience and frustration caused.
Hayley
Customer Service Manager
The electrion contacted me and did a…
The electrion contacted me and did a great job. Never heard from the gas provider and was unable to get a response. So lost my money there
July 1, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We’re pleased to hear that the electrician contacted you and completed a great job. However, I am very sorry to hear that you did not receive any contact from the gas provider and were unable to get a response. I completely understand how frustrating this must have been, especially after paying for a service and feeling that you have lost out as a result.
This is not the experience we want our customers to have, and we sincerely apologise for the inconvenience and disappointment caused. We would really appreciate the opportunity to look into what happened with the gas provider and see if there is anything we can do to assist.
Please could you contact us at info@propcert.co.uk with your details, so a member of our customer service team can investigate this for you and look into resolving the issue.
Thank you again for bringing this to our attention, and we hope we can put things right for you.
Hayley
Customer Service Manager
Prompt booking of epc and certificate…
Prompt booking of epc and certificate done same day would highly recommend this company everything was easy to do from start to finish
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that your EPC was booked promptly and that your certificate was completed and available on the same day.
We always aim to provide a quick, efficient, and hassle-free service, so we are delighted to know that everything was easy from start to finish.
Thank you again for choosing PropCert and for your kind recommendation. We truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Great engineer, slow process
The engineer who visited was spot on. However, it took a lot longer than the advertised time frame. I didn't receive a call the next day, I had to chase up days later before finally hearing back nearly a week later.
June 25, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We are pleased to hear that the engineer who attended your property provided a great service and met your expectations. We will be sure to pass on your kind comments.
However, we are very sorry to hear about the delays and lack of communication following your appointment. We completely understand how frustrating it must have been to be expecting an update within the advertised timeframe, only to have to chase us yourself and wait nearly a week for a response.
This is not the level of communication we aim to provide, and we apologise for the inconvenience caused. We appreciate that keeping customers updated is just as important as completing the appointment itself, and we will take your feedback on board to help improve our processes.
Thank you again for sharing your experience with us. We appreciate your patience and hope we can provide a smoother service should you need us again in the future.
Hayley
Customer Service Manager
So easy to book and the inspector Waqas…
So easy to book and the inspector Waqas was friendly, thorough and professional, thank you
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found the booking process so easy and that Waqas provided such a friendly, thorough, and professional service.
We will be sure to pass your kind comments on to Waqas — he will be delighted to know his efforts were appreciated.
Thank you again for choosing PropCert. We truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service helpful, friendly, polite, and efficient.
We always aim to provide a professional and positive experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service quick, reliable, and professional.
We always aim to provide an efficient and dependable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Good service
Quick, cost effective and efficient service. The first agent appointed couldn’t meet our timescale but the call centre was easy to get hold of and found an alternative local agent who communicated promptly and could visit within 48 hours. From enquiry to completion took less than a week.
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that, despite the initial assessor not being able to meet your required timescale, our team was able to quickly assist and arrange an alternative local assessor who could attend within 48 hours.
We are delighted that you found our service quick, cost-effective, and efficient, with clear communication throughout the process. We always aim to make things as smooth and straightforward as possible for our customers, even when changes are needed.
Thank you again for choosing PropCert and for your kind recommendation. We truly appreciate your support and are pleased we could help complete your assessment within your timeframe.
Kind regards,
Hayley
Customer Service Manager
Certificate provided on the day at the…
Certificate provided on the day at the end of the visit
July 1, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review.
We’re delighted to hear that your certificate was provided on the same day as your visit. We understand how important it is for customers to receive their documents promptly, and we’re pleased that we were able to provide a quick and efficient service.
Thank you for choosing us and for sharing your experience. We really appreciate your feedback and hope to assist you again in the future.
Hayley
Customer Service Manager
They have a good service attitude and complete every inspection carefully.
I’m happy for your service, Thank you!
June 25, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you were happy with our service and that you found our team’s attitude professional and the inspections completed carefully.
Providing a thorough, reliable, and customer-focused service is extremely important to us, so we are delighted to know you had such a positive experience.
Thank you again for choosing PropCert — we truly appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service professional and efficient.
We always aim to provide a reliable and high-quality experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Daisy was brilliant as she got…
Daisy was brilliant as she got everything sorted for me.
June 24, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that Daisy was able to assist you and get everything sorted.
We will be sure to pass your kind comments on to Daisy — she will be delighted to know that her support was appreciated.
Thank you again for choosing PropCert. We truly appreciate your support and are pleased we could help.
Kind regards,
Hayley
Customer Service Manager
Quickly done and report sent on the day
June 24, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick and efficient, and that your report was completed and sent on the same day.
We always aim to provide a smooth and timely service for our customers, so we are delighted to know you were happy with the experience.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Good service and efficient
The guy that came rd to do the inspection was very good.
He was very good and efficient and spent time making sure he had the best information to get us the best score.
July 1, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that our assessor provided such a thorough and efficient service.
We are delighted that they took the time to ensure they had all the correct information and details needed to provide the most accurate assessment possible. Providing a careful and professional service is extremely important to us, so your feedback means a lot.
Thank you again for choosing PropCert — we truly appreciate your support and kind words.
Kind regards,
Hayley
Customer Service Manager
Very professional arrived in agreed…
Very professional arrived in agreed time.
Customer service goes beyond to help you out.
Will definitely use again
July 1, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service professional and that our assessor arrived at the agreed time.
We are especially pleased to hear your kind comments about our customer service team. We always aim to go above and beyond to support our customers and make the process as smooth as possible.
Thank you again for choosing PropCert and for your kind recommendation. We truly appreciate your support and would be delighted to assist you again in the future.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service prompt and efficient, and that the assessment was completed quickly.
We always aim to provide a smooth and hassle-free experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Sham of a company if you can call them…
Sham of a company if you can call them that. They use shoddy contractors who are rude, unprofessional and unhelpful.
Stay away from this lot
You have been warned.
June 29, 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback, and we are sorry to hear that you feel disappointed with the service you received.
We would like the opportunity to look into your concerns further and understand what has happened, however, we have been unable to locate your order from the information provided in this review.
Please could you email our team at info@propcert.co.uk with your full property address and order ID, and one of our customer service team will investigate this for you and assist further.
We take feedback regarding our service and field workers seriously, and we would appreciate the opportunity to review this properly and address any concerns you may have.
We apologise that your experience did not meet the standard we aim to provide and hope to have the opportunity to resolve this for you.
Kind regards,
Hayley
Customer Service Manager
I ordered and payed on line
I ordered and payed on line, they contacted me the following day to book an appointment, they visited at the agreed time and the certificate was available that evening, excellent communication and service
June 29, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that your booking process was smooth, your appointment was arranged quickly, and that our assessor attended at the agreed time.
We are delighted that you received your certificate on the same evening and that you were happy with the communication and service provided throughout.
We always aim to make the process as simple, efficient, and stress-free as possible for our customers, so your feedback means a lot to us.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Just left to get on with the Job
June 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found the process straightforward and that our assessor was able to attend and complete the job efficiently.
We understand that many customers appreciate a simple, hassle-free service, so we are pleased to know you were happy with the experience.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
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