The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
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This started as a zero star review as it took 2 weeks to book first appointment and the contractor didn't turn up and didn't even call to cancel. Rebooked after anther 10 days. However, the secon... See more
Company replied
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.4
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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It was quick and efficient and…
It was quick and efficient and consistent and regular communication
June 22, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service quick and efficient, with consistent and regular communication throughout the process.
We always aim to keep our customers informed and provide a smooth, reliable experience, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service great, our team friendly, and the booking process easy.
We always aim to make the experience as simple and straightforward as possible for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received excellent service from us.
We always aim to provide a professional, efficient, and reliable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our assessor friendly, quick, and efficient.
We always aim to provide a professional and hassle-free service for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Score would have been 5 if we hadn't…
Score would have been 5 if we hadn't had to wait nearly 2 weeks for assessor to arrive as opposed to the 2 days promised. However, he was very pleasant & thorough.
July 5, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We’re pleased to hear that the assessor who attended your property was pleasant, thorough, and provided a professional service. We will be sure to pass your kind comments on to them.
However, we are sorry that the appointment took longer to arrange than the timeframe originally advised. We completely understand how disappointing it must have been to be expecting an assessor within two days and then have to wait nearly two weeks.
We appreciate your patience and apologise for any inconvenience caused by the delay. We are continually working to improve our appointment availability and communication to ensure we provide a more reliable experience for our customers.
Thank you again for your honest feedback, and we hope we have the opportunity to provide you with a full 5-star experience in the future.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service quick, friendly, and hassle-free.
We always aim to make the process as simple and straightforward as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Lovely contractor very good customer…
Lovely contractor very good customer service. Punctual with excellent communication skills.
July 4, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our contractor lovely, punctual, and that they provided excellent customer service with great communication throughout.
We always aim to provide a professional and positive experience for our customers, so we are delighted to know you were happy with the service provided.
We will be sure to pass your kind comments on to the contractor.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Efficient, friendly service
Great, friendly customer service on the phone when I made an enquiry. The EPC engineer was very communicative, he came round quickly and was very polite, informative and friendly.
Very impressed.
July 4, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that you received great customer service from our team when making your enquiry, and that our EPC engineer provided such a communicative, polite, and informative service.
We always aim to make the process as smooth and straightforward as possible, from your first contact with us through to the completion of your assessment, so we are delighted to know you had such a positive experience.
We will be sure to pass your kind comments on to the team and the engineer.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Very very poor customer service never…
Very very poor customer service never used this company again
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am very sorry to hear that your experience with our customer service did not meet your expectations. We understand how important it is to receive prompt, helpful support, and it's disappointing to hear that we fell short on this occasion.
Please accept our sincere apologies for any frustration or inconvenience caused. This is certainly not the level of service we aim to provide, and we take comments like yours very seriously.
If you would be willing to discuss your experience further, I would really appreciate the opportunity to investigate what happened and see if there is anything we can do to put things right. Please feel free to contact me directly at info@propcert.co.uk.
Thank you again for bringing this to our attention, and we hope you'll consider giving us the opportunity to restore your confidence in our service.
Hayley
Customer Service Manager
Fuss free, professional servicr
Fuss free, professional and fast response time. Thank you!
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service professional, efficient, and hassle-free, with a fast response time.
We always aim to provide a smooth and straightforward experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick and easy.
We always aim to make the process as simple and straightforward as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
An efficient service
An efficient service, the gentleman who did the certificate was polite and friendly, admin were also helpful.
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service efficient and that both our assessor and admin team provided a polite, friendly, and helpful experience.
We always aim to provide a professional service from start to finish, so we are delighted to know you were happy with the support you received throughout the process.
Thank you again for choosing PropCert — we truly appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
Very easy to set up
Very easy to set up, visit arranged and confirmed within days
Cost only lasted an hour or so, received certificate that night, very quick and easy
July 3, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your experience. It is fantastic to hear that you found the process easy to set up, with your visit arranged and confirmed quickly.
We are delighted that the assessment was completed efficiently and that you received your certificate on the same day. We always aim to provide a quick, straightforward, and hassle-free service for our customers.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you received excellent service, found the booking process easy, and had such a positive experience dealing with our team.
We always aim to make the process as smooth and straightforward as possible for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick and easy.
We always aim to provide a simple and efficient experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Easy to book and quick visit at a very…
Easy to book and quick visit at a very reasonable price
June 26, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found the booking process easy, your visit was arranged quickly, and that you felt our service was reasonably priced.
We always aim to provide a simple, efficient, and affordable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
He was only here about 10 mins ,he just…
He was only here about 10 mins ,he just got on with the job and it was done with.
June 24, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that your assessment was completed quickly and efficiently, with our assessor getting straight to work and making the process straightforward.
We always aim to provide a professional and hassle-free service for our customers, so we are delighted to know you had a positive experience.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Brian Parkinson went above and beyond…
Brian Parkinson went above and beyond in carrying out the service requested
He was thorough, respectful and very helpful
Excellent service
July 1, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that Brian Parkinson went above and beyond while carrying out your assessment.
We are delighted that you found Brian to be thorough, respectful, and so helpful throughout the visit. Providing excellent customer service is something we pride ourselves on, and we will be sure to pass your kind comments on to Brian — he will be thrilled to know his efforts were appreciated.
Thank you again for choosing PropCert. We truly appreciate your support and your wonderful feedback.
Kind regards,
Hayley
Customer Service Manager
appointment was easy to book .but he…
appointment was easy to book .but he turned up 20 minutes late .
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found the appointment booking process easy. However, we are sorry that the assessor arrived 20 minutes later than the agreed time.
While we appreciate that delays can occasionally happen due to travel or previous appointments running over, we understand that your time is valuable and we apologise for any inconvenience this caused.
Thank you for sharing your experience with us. We appreciate your feedback and will continue to work on providing a reliable and punctual service for our customers.
Hayley
Customer Service Manager
Good professional service
Good professional service. I had two jobs arranged by Prop Cert, but they were delivered by Richard Paul (Electrician). One was completing an EICR; the second was wiring up a new circuit straight from the Consumer Unit. Took two full days to bring a 4 bed prop cert up to standards and the additional work. From quote to delivery, everything was seamless and quick which is rare in the trade service! RP Electricians are amazing!
June 24, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that everything was seamless and efficient from the initial quotation through to the completion of both your EICR and additional electrical work.
We are especially pleased to hear your kind comments about Richard Paul. It is fantastic to know that he was thorough, respectful, and went above and beyond to complete the work to such a high standard. We will be sure to pass your wonderful feedback on to him — he will be delighted to know his efforts were so highly appreciated.
Providing a professional, reliable, and efficient service is something we pride ourselves on, so it is incredibly rewarding to hear that we delivered an experience that exceeded your expectations.
Thank you again for choosing PropCert. We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Hayley
Customer Service Manager
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