The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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It took 2 weeks to book first appointment and the contractor didn't turn up and didn't even call to cancel. Rebooked after anther 10 days. However, the second guy allocated (Steve) was very good. He... See more
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Easy booking
Easy booking. Great communication from engineer. He was efficient, on time, polite, explained what he was doing and trustworthy.
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that you found the booking process easy and that our engineer provided such great communication throughout.
We are delighted to hear that the assessor was efficient, punctual, polite, and took the time to explain what they were doing. Providing a professional and trustworthy service is extremely important to us, so your kind feedback means a lot.
We will be sure to pass your lovely comments on to the engineer.
Thank you again for choosing PropCert — we truly appreciate your support and recommendation.
Kind regards,
Hayley
Customer Service Manager
Very poor customer service
There was very poor communication from this company other than an email confirming my payment. I tried ringing their offices but the call went on too long and wasn't answered. I didn't receive any notification of next steps and it was only when I sent an email to them that I got an answer.
The gentleman who was coming to conduct an EPC was very abrupt on the phone when I spoke to him to arrange a convenient appointment and on the day he arrived he was charmless and abrupt.
All-in-all I was very disappointed with this company and wouldn't use them again.
July 7, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am very sorry to hear that your experience with us was disappointing. We sincerely apologise for the lack of communication you received after making your booking and for the difficulties you experienced when trying to contact our team.
We completely understand how frustrating it must have been to feel unsure about the next steps and have to chase us for an update. Customers should feel informed throughout the process, and we are sorry that we did not provide the level of communication and support you expected.
I am also sorry to hear about your experience when speaking with the assessor. While our assessors work independently in the field, we expect all representatives of our service to be professional, polite, and helpful at every stage of the customer journey.
We would really appreciate the opportunity to look into what happened and review your experience in more detail. Please could you contact us at info@propcert.co.uk with your booking details, so a member of our customer service team can investigate this for you.
Thank you again for sharing your feedback. We take all reviews seriously and will use your comments to help us improve our communication and customer experience moving forward.
Hayley
Customer Service Manager
Only wanted a question answered by…
Only wanted a question answered by someone on whether it was worth getting a second rating done ( having added a Tesla battery ) as we have one from 2024 and ended up paying for another whole survey, which wasn’t necessary.
June 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am sorry to hear that your experience left you feeling that you paid for a service that was not necessary. We completely understand your frustration, especially as you were looking for guidance before deciding whether a new EPC assessment was worthwhile following the installation of your Tesla battery.
We appreciate that customers often need advice before booking, and we are sorry that we did not provide the clarity and support you needed to make an informed decision. We never want a customer to feel they have paid for something they did not require.
We would appreciate the opportunity to look into what advice was provided and review your experience. Please could you contact us at info@propcert.co.uk with your booking details, so a member of our customer service team can investigate this for you.
Thank you again for sharing your feedback. We take your comments seriously and will use them to help improve the guidance and support we provide to our customers.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service easy and prompt.
We always aim to provide a smooth and efficient experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Got the EPC eventually
Got the EPC eventually, the man on the ground wasn’t communicative only replied if I made contact first, poor response times
June 29, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am sorry to hear that your experience did not meet the standard we aim to provide. While I am pleased that you received your EPC in the end, I completely understand how frustrating it must have been to feel that you had to repeatedly chase for updates and that communication was not as proactive as it should have been.
Clear and timely communication is an important part of the service we provide, and we apologise that this was lacking during your experience. We will be reviewing your feedback with the relevant team to understand what happened and where improvements can be made.
If you would like us to look into this further, please contact us at info@propcert.co.uk with your booking details, so a member of our customer service team can investigate this for you.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Hayley
Customer Service Manager
Quick booking
Quick booking, flexible and quick assessment. The assessor was very professional
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review.
We’re delighted to hear that you found the booking process quick and flexible, and that your assessment was completed efficiently. It’s also great to hear that the assessor provided a professional service during the visit.
We really appreciate your kind feedback and will be sure to pass your comments on to the team. Thank you for choosing us, and we hope to assist you again in the future.
Hayley
Customer Service Manager
Four hour window appointment disappointing.
Appointment making not very smooth I had to phone them a couple of days later to see if anyone was going to phone to make an appointment. Four hour window for an appointment is ridiculous.
July 4, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am sorry to hear that the appointment booking process was not as smooth as it should have been. We completely understand how frustrating it must have been to have to contact us yourself to find out what was happening, rather than receiving an update from our team.
We appreciate that waiting within a four-hour appointment window can be inconvenient, and we will take your comments on board. While appointment availability can sometimes depend on assessor schedules and travel requirements, we understand the importance of keeping customers informed and providing a service that works around their needs as much as possible.
We apologise for the inconvenience caused and appreciate you sharing your experience with us. Your feedback helps us identify where we can improve our processes and communication.
Hayley
Customer Service Manager
Friendly and efficient surveyor
Friendly and efficient surveyor, arrived early and did a good job
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our surveyor friendly, efficient, and that they provided a great service.
We are delighted to know they arrived early and completed the assessment to your satisfaction. We will be sure to pass your kind comments on to the surveyor.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
It was quick and efficient and…
It was quick and efficient and consistent and regular communication
June 22, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service quick and efficient, with consistent and regular communication throughout the process.
We always aim to keep our customers informed and provide a smooth, reliable experience, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service great, our team friendly, and the booking process easy.
We always aim to make the experience as simple and straightforward as possible for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received excellent service from us.
We always aim to provide a professional, efficient, and reliable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our assessor friendly, quick, and efficient.
We always aim to provide a professional and hassle-free service for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Score would have been 5 if we hadn't…
Score would have been 5 if we hadn't had to wait nearly 2 weeks for assessor to arrive as opposed to the 2 days promised. However, he was very pleasant & thorough.
July 5, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We’re pleased to hear that the assessor who attended your property was pleasant, thorough, and provided a professional service. We will be sure to pass your kind comments on to them.
However, we are sorry that the appointment took longer to arrange than the timeframe originally advised. We completely understand how disappointing it must have been to be expecting an assessor within two days and then have to wait nearly two weeks.
We appreciate your patience and apologise for any inconvenience caused by the delay. We are continually working to improve our appointment availability and communication to ensure we provide a more reliable experience for our customers.
Thank you again for your honest feedback, and we hope we have the opportunity to provide you with a full 5-star experience in the future.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service quick, friendly, and hassle-free.
We always aim to make the process as simple and straightforward as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Lovely contractor very good customer…
Lovely contractor very good customer service. Punctual with excellent communication skills.
July 4, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our contractor lovely, punctual, and that they provided excellent customer service with great communication throughout.
We always aim to provide a professional and positive experience for our customers, so we are delighted to know you were happy with the service provided.
We will be sure to pass your kind comments on to the contractor.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Efficient, friendly service
Great, friendly customer service on the phone when I made an enquiry. The EPC engineer was very communicative, he came round quickly and was very polite, informative and friendly.
Very impressed.
July 4, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that you received great customer service from our team when making your enquiry, and that our EPC engineer provided such a communicative, polite, and informative service.
We always aim to make the process as smooth and straightforward as possible, from your first contact with us through to the completion of your assessment, so we are delighted to know you had such a positive experience.
We will be sure to pass your kind comments on to the team and the engineer.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Very very poor customer service never…
Very very poor customer service never used this company again
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am very sorry to hear that your experience with our customer service did not meet your expectations. We understand how important it is to receive prompt, helpful support, and it's disappointing to hear that we fell short on this occasion.
Please accept our sincere apologies for any frustration or inconvenience caused. This is certainly not the level of service we aim to provide, and we take comments like yours very seriously.
If you would be willing to discuss your experience further, I would really appreciate the opportunity to investigate what happened and see if there is anything we can do to put things right. Please feel free to contact me directly at info@propcert.co.uk.
Thank you again for bringing this to our attention, and we hope you'll consider giving us the opportunity to restore your confidence in our service.
Hayley
Customer Service Manager
Fuss free, professional servicr
Fuss free, professional and fast response time. Thank you!
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service professional, efficient, and hassle-free, with a fast response time.
We always aim to provide a smooth and straightforward experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick and easy.
We always aim to make the process as simple and straightforward as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
An efficient service
An efficient service, the gentleman who did the certificate was polite and friendly, admin were also helpful.
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service efficient and that both our assessor and admin team provided a polite, friendly, and helpful experience.
We always aim to provide a professional service from start to finish, so we are delighted to know you were happy with the support you received throughout the process.
Thank you again for choosing PropCert — we truly appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
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