It took 2 weeks to book first appointment and the contractor didn't turn up and didn't even call to cancel. Rebooked after anther 10 days. However, the second guy allocated (Steve) was very good. He... See more
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The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received excellent service.
Providing a reliable and professional experience for our customers is extremely important to us, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick, easy, and fairly priced.
We always aim to provide a straightforward and efficient experience for our customers while offering great value, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found the process quick and easy, and that you felt our service provided good value.
We always aim to make things as straightforward and hassle-free as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Professional and very quick service…
Professional and very quick service completed within a day of arranging the appointment.
July 10, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service professional and that everything was completed so quickly after arranging your appointment.
We always aim to provide an efficient and reliable service for our customers, so we are delighted to know you had such a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Excellent experience would use again
From initial contact to getting the EPC certificate certificates - everything was seamless. Charlotte at customer services was excellent. Fast efficient replies to my emails.
Prices were fixed and agreed before the assessor attended the property. Very competitive would not hesitate to use again!
July 10, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that the process was seamless from your initial contact through to receiving your EPC certificates.
We are especially pleased to hear your kind comments about Charlotte. We will be sure to pass these on to her — she will be delighted to know that her fast, efficient, and helpful communication made such a positive impression.
We are also glad to hear that you found our pricing clear, competitive, and agreed in advance of the assessment. Providing a straightforward and transparent service is something we value greatly.
Thank you again for choosing PropCert and for your kind recommendation. We truly appreciate your support and would be delighted to assist you again in the future.
Kind regards,
Hayley
Customer Service Manager
Sales call is pushy
They get it done but sales are pushy and a lot of emails. Guy that came out was polite.
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We appreciate you sharing your experience with us, and we are pleased to hear that the assessor who attended your property was polite and professional.
We are sorry, however, that you felt the communication from our team was excessive or that our sales approach came across as too pushy. We aim to keep customers informed throughout the process, but we understand that too many emails or messages can feel overwhelming, and we will take your feedback on board.
We appreciate your comments as they help us review and improve the way we communicate with our customers. Thank you again for choosing us and for sharing your honest feedback.
Hayley
Customer Service Manager
There process was very efficient
There process was very efficient, lovely staff and overall great experience. Would definitely recommend them.
July 10, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our process efficient and that our team provided such a lovely experience.
We always aim to make the journey as smooth and straightforward as possible for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert and for your recommendation — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Made appointment next day call to…
Made appointment next day call to arrange coming to house , next day arrived ! Extremely quick and sufficient
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your experience. It is fantastic to hear that your appointment was arranged quickly and that our assessor was able to attend so promptly.
We always aim to provide a fast, efficient, and hassle-free service for our customers, so we are delighted to know you had such a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
well organised
June 27, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our service well organised. Providing a smooth and efficient experience for our customers is something we always strive for, so it’s great to receive feedback like this.
Thank you for choosing us and for sharing your experience. We really appreciate your support and hope to assist you again in the future.
Hayley
Customer Service Manager
Great service
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received great service from us.
We always aim to provide a professional and reliable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service quick and efficient, with great communication throughout the process.
We always aim to provide a smooth and reliable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Cheap, but not what I expected
I needed an EPC to sell my elderly parents house. Booking appeared to be easy but I had a specific timeframe. When EPC professionals started contacting me they were unaware of my timeframe! The one professional that was able to take the appointment was not what I expected. He asked several times how to get to the property on public transport, even asking how long he’d need to walk for! On the day he changed the time twice and again asked how to get there on public transport. This is not what I would call professional at all. He did not even consider using the internet to plan his route and relied completely on me to tell him. The property is on all main public transport routes. Once inside the property he stepped on the dog’s water bowl, breaking it and sending water all over the kitchen floor! He also wanted to go round the property unaccompanied, which was not appropriate with my elderly parents in the house. I would not recommend the company, even though they are cheapest I could find. He made a stressful job even more stressful.
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave such detailed feedback.
I am very sorry to hear about the experience you and your parents had during this process. We completely understand that arranging an EPC as part of selling a loved one's home can already be a stressful time, and we sincerely apologise that our service added to that stress rather than making things easier.
While we are pleased that your booking was able to be arranged within your timeframe, we are very sorry to hear about the communication issues with the assessor beforehand and the concerns you have raised regarding professionalism, punctuality, and the visit itself. This is not the standard of service we expect from the professionals representing our company.
We are particularly sorry to hear about the damage to your parents' property and the concerns around the assessor wanting to move around the home unaccompanied. We completely understand why this would have made you uncomfortable, especially with elderly occupants present, and we take this feedback very seriously.
We would really appreciate the opportunity to investigate this fully with the assessor involved and review what happened. Please could you contact us at info@propcert.co.uk with your booking details and any further information you have, so a member of our customer service team can look into this for you.
Thank you again for bringing this to our attention. We sincerely apologise for the inconvenience and upset caused, and we appreciate the opportunity to address your concerns.
Hayley
Customer Service Manager
Great communication. Efficient service.
Really good communication with the supplier. We needed our EPC quite quickly, we had an appointment booked within a couple of days and had our certificate on our account ready to view the same day. Great service. Thank you
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that our communication was helpful and that we were able to arrange your EPC appointment quickly to meet your timescales.
We are delighted that everything was completed smoothly and that your certificate was available to view on your account on the same day. Providing a quick, efficient, and reliable service is something we always strive for.
Thank you again for choosing PropCert and for your kind words — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Quick and efficient!
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick and efficient.
We always aim to provide a smooth and reliable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Very professional, efficient service
Easy to book.
Good communication throughout.
Efficient & professional EPC.
Report same day.
Good price.
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found the booking process easy, communication clear, and the overall service efficient and professional.
We are delighted that your EPC report was completed and available on the same day, and that you were happy with the value provided.
Thank you again for choosing PropCert — we truly appreciate your support and kind words.
Kind regards,
Hayley
Customer Service Manager
Very professional and explained…
Very professional and explained everything i need to know
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service professional and that everything was explained clearly.
We always aim to ensure our customers feel informed and confident throughout the process, so we are delighted to know you had such a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Easy booking
Easy booking. Great communication from engineer. He was efficient, on time, polite, explained what he was doing and trustworthy.
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that you found the booking process easy and that our engineer provided such great communication throughout.
We are delighted to hear that the assessor was efficient, punctual, polite, and took the time to explain what they were doing. Providing a professional and trustworthy service is extremely important to us, so your kind feedback means a lot.
We will be sure to pass your lovely comments on to the engineer.
Thank you again for choosing PropCert — we truly appreciate your support and recommendation.
Kind regards,
Hayley
Customer Service Manager
Very poor customer service
There was very poor communication from this company other than an email confirming my payment. I tried ringing their offices but the call went on too long and wasn't answered. I didn't receive any notification of next steps and it was only when I sent an email to them that I got an answer.
The gentleman who was coming to conduct an EPC was very abrupt on the phone when I spoke to him to arrange a convenient appointment and on the day he arrived he was charmless and abrupt.
All-in-all I was very disappointed with this company and wouldn't use them again.
July 7, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am very sorry to hear that your experience with us was disappointing. We sincerely apologise for the lack of communication you received after making your booking and for the difficulties you experienced when trying to contact our team.
We completely understand how frustrating it must have been to feel unsure about the next steps and have to chase us for an update. Customers should feel informed throughout the process, and we are sorry that we did not provide the level of communication and support you expected.
I am also sorry to hear about your experience when speaking with the assessor. While our assessors work independently in the field, we expect all representatives of our service to be professional, polite, and helpful at every stage of the customer journey.
We would really appreciate the opportunity to look into what happened and review your experience in more detail. Please could you contact us at info@propcert.co.uk with your booking details, so a member of our customer service team can investigate this for you.
Thank you again for sharing your feedback. We take all reviews seriously and will use your comments to help us improve our communication and customer experience moving forward.
Hayley
Customer Service Manager
Only wanted a question answered by…
Only wanted a question answered by someone on whether it was worth getting a second rating done ( having added a Tesla battery ) as we have one from 2024 and ended up paying for another whole survey, which wasn’t necessary.
June 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
I am sorry to hear that your experience left you feeling that you paid for a service that was not necessary. We completely understand your frustration, especially as you were looking for guidance before deciding whether a new EPC assessment was worthwhile following the installation of your Tesla battery.
We appreciate that customers often need advice before booking, and we are sorry that we did not provide the clarity and support you needed to make an informed decision. We never want a customer to feel they have paid for something they did not require.
We would appreciate the opportunity to look into what advice was provided and review your experience. Please could you contact us at info@propcert.co.uk with your booking details, so a member of our customer service team can investigate this for you.
Thank you again for sharing your feedback. We take your comments seriously and will use them to help improve the guidance and support we provide to our customers.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service easy and prompt.
We always aim to provide a smooth and efficient experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
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