The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
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See what reviewers are saying
It took 2 weeks to book first appointment and the contractor didn't turn up and didn't even call to cancel. Rebooked after anther 10 days. However, the second guy allocated (Steve) was very good. He... See more
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Poor communication and lack of engineer…
Poor communication and lack of engineer availability.
July 13, 2026
Reply from energyperformancecertificates.co.uk
We are sincerely sorry to hear that your experience with us did not meet your expectations, and we appreciate you taking the time to leave your feedback.
We apologise that you experienced issues with communication and engineer availability. We understand how frustrating this can be, particularly when you are relying on appointments and updates to keep things moving smoothly.
Our field workers are independent subcontractors who manage their own diaries and availability, which can sometimes impact appointment scheduling. However, we appreciate that this does not lessen the importance of clear communication and ensuring our customers feel supported throughout the process. We are sorry that this was not your experience on this occasion.
We take feedback like this seriously and will continue to review our processes to see where we can improve communication and the overall customer journey.
If there is anything we can do to improve your experience or if you would like to discuss your feedback further, please don't hesitate to contact us at info@propcert.co.uk. We would genuinely appreciate the opportunity to understand more and see how we can help.
Kind regards,
Hayley
Customer Service Manager
Energy certificate
Friendly and efficient
Website not easy to navigate to get certificate
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review!
We're delighted to hear that you found our service friendly and efficient, and we really appreciate your kind comments.
We're sorry to hear that you found our website difficult to navigate when trying to access your energy certificate. Your feedback is incredibly valuable, and we'll make sure it's shared with the relevant team as we're always looking for ways to improve our customers' experience.
If there is anything else we can help you with, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Charlotte was great from getting in…
Charlotte was great from getting in touch with her and i had a visit from Kirk within days to perform the (EPC) on my shop,on the same day i had my certificate from kirk which was a very fast service from these guys.
Thanks again
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that Charlotte provided such a great service and was able to support you throughout the process. It's wonderful to know that your EPC assessment for your shop was arranged quickly and that Kirk was able to attend within days and complete everything efficiently.
We're especially pleased to hear that you received your certificate on the same day — we always aim to provide a fast, reliable, and hassle-free service for our customers.
We will be sure to pass your kind words on to Charlotte and Kirk, as feedback like this is always appreciated.
Thank you again for choosing PropCert and for your recommendation. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
OK But
Well, i had to wait a fair while for the report to come through. I was told that it would be loaded by the weekend but it was several weeks later and also there is an error in the report - which i pointed out and it has still not been resolved.
July 2, 2026
Reply from energyperformancecertificates.co.uk
We are sorry to hear that your experience did not fully meet your expectations, and we appreciate you taking the time to share your feedback.
We apologise for the delay in receiving your report. We understand how frustrating it can be when you are given an expected timeframe and this is not met, particularly when you are waiting for important documentation.
We are also sorry to hear that an error was identified within the report and that this has not yet been resolved. This is not the level of service we aim to provide, and we appreciate your patience while this is looked into.
We would really like the opportunity to review this further and ensure the outstanding issue is addressed. If you could please contact us at info@propcert.co.uk with your details, we will be happy to investigate this for you and assist wherever possible.
Thank you again for your feedback, as it helps us identify areas where we can improve our service.
Kind regards,
Hayley
Customer Service Manager
Really easy
Really easy. Got booked in really quick, Turned up on time, answered my emails really quickly. Would 100% recommend
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is great to hear that everything was arranged quickly, your appointment was completed on time, and that our communication was prompt and helpful throughout the process.
We always aim to make the booking process as easy and stress-free as possible for our customers, so we are delighted to know you had such a positive experience.
Thank you again for choosing PropCert and for your kind recommendation — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service easy, quick, and efficient.
We always aim to provide a smooth and hassle-free experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service quick, friendly, and professional.
Providing a reliable and positive experience for our customers is extremely important to us, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert and for your recommendation — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
CHG Care Homes
No sense of urgency, despite being told the project was urgent. Did not stick to programme commitments ie reports 48 hours after survey.
Poor communication with sub-consultants i.e. re: programme
Poor pricing, which meant could not stick to quote resulting in further delays
Poor customer communications
July 5, 2026
Reply from energyperformancecertificates.co.uk
We understand how important it is for projects to run to schedule, particularly when timelines are critical, so we are very sorry to learn that you felt we fell short in this instance. We also apologise for the delays you experienced, along with the communication issues you have highlighted regarding both the project and our subcontractors.
Providing clear communication, competitive pricing, and delivering reports within the agreed timescales are standards we strive to uphold, so it is disappointing to hear that this was not reflected in your experience.
We take feedback like yours seriously and will be reviewing the concerns you've raised internally to identify where improvements can be made to prevent similar issues in the future.
If there is anything we can do to improve your experience or if you would be willing to discuss your feedback further, please don't hesitate to contact us at info@propcert.co.uk. We genuinely value your feedback and would welcome the opportunity to make things right.
Kind regards,
Hayley
Customer Service Manager
Very simply every thing done within a…
Very simply every thing done within a few days .good service simple booking
July 12, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that everything was completed within a few days and that you found the booking process simple and straightforward.
We always aim to provide a quick, efficient, and hassle-free service for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Quick and efficient
Quick and efficient. Adviser was polite and knowledgeable. The person who carried out the visit was professional and communication was good
July 5, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service quick and efficient, and that both our adviser and the assessor provided a polite, knowledgeable, and professional service.
Good communication is extremely important to us, so we are delighted to know you were kept informed and had a positive experience throughout the process.
Thank you again for choosing PropCert — we truly appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
Would have been a five but...
Would have been a five but EPC failed to appear in the portal and email and phone call went unanswered. Luckily EPC was loaded to gov.uk by the asessor I suspect. Booking was simple, cost wise good too pity about the lack of response to phone and email.
July 12, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback.
We're really pleased to hear that you found the booking process simple and our pricing competitive. However, we're very sorry to hear about the issues you experienced when trying to access your EPC and the difficulty you had getting through to us.
This is not the level of service we aim to provide, and we completely understand how frustrating it must have been to be waiting for your certificate and not receive a response when you contacted us. We appreciate you bringing this to our attention, as feedback like this helps us identify where we need to improve.
We're glad that the EPC was ultimately available, but we would appreciate the opportunity to look into what happened and ensure this is addressed. If you could please email us at info@propcert.co.uk with your property details, we would be happy to investigate this further.
Thank you again for your honest feedback.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you were happy with the service provided and found the process fast and efficient.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Very efficient
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review.
We're really pleased to hear you found our service to be very efficient. We appreciate your feedback and are glad we were able to provide a positive experience.
If your 1-star rating was submitted by mistake, we'd be incredibly grateful if you could update it to reflect your comments. Either way, thank you for choosing us, and we hope to assist you again in the future.
Hayley
Customer Service Manager
The engineer was very polite and highly…
The engineer was very polite and highly knowledgeable. He was detailed as he went through the property explaining everything he was doing. i am really impressed with his professionalism.
July 10, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our engineer polite, highly knowledgeable, and professional throughout the assessment.
We are delighted that they took the time to explain everything clearly while working through the property, ensuring you understood the process and what was being assessed. Providing a thorough and informative service is something we pride ourselves on.
We will be sure to pass your kind comments on to the engineer — they will be thrilled to know their professionalism was recognised.
Thank you again for choosing PropCert, and we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you experienced good communication and that everything went smoothly with no issues.
We always aim to provide a simple and efficient service for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
very good and very friendly person
July 10, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service very good and that our team member was friendly and helpful.
We will be sure to pass your kind comments on to the team — it is always lovely to hear when our customers have had such a positive experience.
Thank you again for choosing PropCert, we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
I had a ECP completed by then but…
I had a ECP completed by then but client experience was terrible.
First, I booked on-line and website promised to get a call 24 hr from the booking which I didn’t so had to send emails and call (waiting time 30-45min) to someone pick up the phone. Finally I managed to talk to them and get the appointment booked.
After the appointment, the assessor mentioned 1 business day to get the report available. After 3 business day, I had to call them (after emails with no replies). Tried several times (waiting up to 1hr on the line) but no replies. Ultimately I managed to call them 09.00am and could talk to them. They talked to assessor who promised to deliver next day which didn’t happen..had to call them again. And ultimately the report was available.
I was in a rush as the ECP was part of sales process. Definitely not the client experience I was expecting so if you need a quick appointment/report, don’t recommend them
July 2, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave such detailed feedback. I am truly sorry that your experience with us was so frustrating, particularly when you were working to a deadline as part of a property sale.
Firstly, please accept my sincere apologies for the difficulty you had in arranging the appointment, the lack of response to your emails, the long telephone wait times, and the delay in receiving your EPC report. This is not the level of service we aim to provide, and I completely understand why you felt disappointed and stressed by the process.
I also appreciate how frustrating it must have been to be given an expected turnaround time of one business day, only to have to repeatedly chase for updates and delivery. Communication should have been much clearer throughout, and we should not have put you in a position where you needed to spend so much time following up.
Your comments have been shared with our management and operations teams so we can investigate exactly what went wrong with both the booking communication and the certificate delivery process. Feedback like yours is extremely important, as it helps us identify where improvements are urgently needed.
We are genuinely sorry that we let you down on this occasion, especially at a time when the EPC was an important part of your sales process. If you would be willing to discuss the matter further, please contact us directly at info@propcert.co.uk and I will personally ensure your concerns are reviewed in full.
Once again, please accept our sincere apologies and thank you for bringing this to our attention.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received excellent service.
Providing a reliable and professional experience for our customers is extremely important to us, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick, easy, and fairly priced.
We always aim to provide a straightforward and efficient experience for our customers while offering great value, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found the process quick and easy, and that you felt our service provided good value.
We always aim to make things as straightforward and hassle-free as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
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