The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
Company replied
Mis-leading instructions that state you need a new EICR if unsatisfactory. YOU DO NOT! you need to have the work done and you can use anyone to do this, NOT the ridiculously inflated prices you recei... See more
Company replied
Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Avoid at all costs, just out for your money
Original EICR appointment was booked for 29th May and was confirmed the day before. The electrician never showed up, had to call the office 5 times before anyone picked up! Finally got through, finally told her that at 10pm last night the appointment was changed to next Friday 5th June. She said she'd email to confirm the appointment but never did.
After much chasing up, we finally got an inspection rebooked for 18th June. The attending electrician showed up, spent about an hour and gave no indication that anything else should be required. Therefore I was surprised to receive an Unsatisfactory report saying 5 hours worth of remedial work was required and even after the unprofessionalism of your first visit, I was forced to pay £480 for the privilege.
When the (same) electrician came back on 29th June, he only spent an hour fixing 2 sockets, I have yet to receive any kind of communication from yourselves offering any kind of refund given that I have paid for 5 hours, on top of being grossly inconvenienced through unattendance, lack of and inaccurate communication and quite honestly dreadful customer service, I chased again and now I can add unresponsive to this growing list of complaints.
June 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to share your feedback, and I would firstly like to sincerely apologise for the experience you have had with us.
Having reviewed the concerns you have raised, I completely understand your frustration. The missed appointment, the difficulty getting through to our team, the lack of communication, and the concerns regarding the remedial works and charges are certainly not the level of service we want any of our customers to experience.
We are truly sorry for the inconvenience, stress, and disappointment this has caused, especially when you were already relying on us to provide a smooth and professional service.
I will be contacting you directly via email so we can discuss this further, review the full history of your booking, and look into the concerns you have raised regarding the remedial works and costs.
Thank you for bringing this to our attention. We really do appreciate the opportunity to investigate this properly and work with you to try and resolve your concerns.
Kind regards,
Hayley
Customer Service Manager
On time
On time. Extremely pleasant and polite. Very effective and efficient - I would highly recommend.
July 14, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found our assessor to be punctual, polite, and efficient. Providing a professional and reliable service is something we take great pride in, so your kind words really do mean a lot to the team.
Thank you for your recommendation. If there is ever anything else we can help you with, please don't hesitate to get in touch by emailing info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Quick turnaround from requesting…
Quick turnaround from requesting appointment to when you came out.
July 7, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic review!
We're so pleased to hear you were happy with our quick turnaround from booking your appointment to having one of our assessors visit your property. We always aim to provide a fast, efficient service, so it's great to know we met your expectations.
If there is ever anything else we can help you with, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Quick and easy
Quick and easy. It was easy to arrange and the surveyor contacted me within hours and carried out the survey on a date to suit without any hassle. The certificate was issued the same day.
July 7, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your review, and we’re very sorry for any frustration caused.
We have looked into this for you and can confirm that your certificate was originally emailed across on 6th July. However, we completely appreciate that if you were unable to locate or access this, it would have been frustrating and we apologise for any inconvenience this caused.
To ensure you have everything you need, we have now re-sent the certificate to you. Please check your inbox (and your junk/spam folder just in case), and if you have any further issues receiving it, please don’t hesitate to contact us.
We really appreciate your patience and apologise again for any confusion or inconvenience caused. We always want our customers to have a smooth experience and we’re grateful for the opportunity to put this right.
Kind regards,
Hayley
Customer Service Manager
Extremely efficient service
Extremely efficient service - Good value for money and very simple to use
July 7, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great experience
Great experience. Booked in immediately. Chris, our surveyor was very thorough, and the EPC result was published in less than a week. Thank you.
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you had a great experience with us from start to finish. It's wonderful to know that your appointment was booked in quickly, that Chris carried out a thorough assessment, and that your EPC was published in under a week.
We'll be sure to pass your kind comments on to Chris, who will really appreciate your feedback.
Thank you again for choosing PropCert. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Propcert EPC Assessors are very…
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank you so much. I am very satisfied. All the best for the future & Thanks to all at Propcert including their Administration side.
Best wishes from Lima Zaman
June 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were happy with both our assessor and our administration team. It's fantastic to know that the appointment was punctual, everything was explained clearly, and that the advice provided was helpful. Your kind words mean a great deal to all of us.
We'll be sure to pass your lovely feedback on to the assessor and the rest of the team, who will really appreciate your comments.
Thank you again for choosing PropCert. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Hayley
Customer Service Manager
Prompt response
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely review!
We're delighted to hear you were happy with our prompt response. Providing a fast, efficient service is something we strive for, so it's wonderful to know we met your expectations.
If there is ever anything else we can help you with, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
The whole experience has been easy from…
The whole experience has been easy from booking the appointment to receiving the certificate efficient & quick. Andrew who came to do the assessment was polite on time & thorough, great experience all round would recommend to anyone.
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that your experience was smooth and efficient from booking your appointment through to receiving your certificate. We always aim to make the process as simple and straightforward as possible for our customers.
We're especially pleased to hear your kind words about Andrew. It's great to know he was polite, punctual, and thorough during the assessment. We will be sure to pass your feedback on to him, as our assessors really appreciate hearing when they have provided a positive experience.
Thank you again for your recommendation and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
EPC appointment review
Kept in touch about time of arrival. Assessor was very polite and explained process. Survey took place on Froday afternoon and was available on EPC register on Monday. Good value and efficient process.
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were kept updated regarding the assessor's arrival time and that the process was clearly explained to you. It's great to know that the inspection was completed efficiently and that your EPC was available on the register shortly afterwards.
We're also pleased that you found our service to be good value and straightforward. We always aim to provide a smooth and professional experience from start to finish.
Thank you again for your feedback and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Poor communication and lack of engineer…
Poor communication and lack of engineer availability.
July 13, 2026
Reply from energyperformancecertificates.co.uk
We are sincerely sorry to hear that your experience with us did not meet your expectations, and we appreciate you taking the time to leave your feedback.
We apologise that you experienced issues with communication and engineer availability. We understand how frustrating this can be, particularly when you are relying on appointments and updates to keep things moving smoothly.
Our field workers are independent subcontractors who manage their own diaries and availability, which can sometimes impact appointment scheduling. However, we appreciate that this does not lessen the importance of clear communication and ensuring our customers feel supported throughout the process. We are sorry that this was not your experience on this occasion.
We take feedback like this seriously and will continue to review our processes to see where we can improve communication and the overall customer journey.
If there is anything we can do to improve your experience or if you would like to discuss your feedback further, please don't hesitate to contact us at info@propcert.co.uk. We would genuinely appreciate the opportunity to understand more and see how we can help.
Kind regards,
Hayley
Customer Service Manager
Energy certificate
Friendly and efficient
Website not easy to navigate to get certificate
July 6, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review!
We're delighted to hear that you found our service friendly and efficient, and we really appreciate your kind comments.
We're sorry to hear that you found our website difficult to navigate when trying to access your energy certificate. Your feedback is incredibly valuable, and we'll make sure it's shared with the relevant team as we're always looking for ways to improve our customers' experience.
If there is anything else we can help you with, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Charlotte was great from getting in…
Charlotte was great from getting in touch with her and i had a visit from Kirk within days to perform the (EPC) on my shop,on the same day i had my certificate from kirk which was a very fast service from these guys.
Thanks again
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that Charlotte provided such a great service and was able to support you throughout the process. It's wonderful to know that your EPC assessment for your shop was arranged quickly and that Kirk was able to attend within days and complete everything efficiently.
We're especially pleased to hear that you received your certificate on the same day — we always aim to provide a fast, reliable, and hassle-free service for our customers.
We will be sure to pass your kind words on to Charlotte and Kirk, as feedback like this is always appreciated.
Thank you again for choosing PropCert and for your recommendation. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
OK But
Well, i had to wait a fair while for the report to come through. I was told that it would be loaded by the weekend but it was several weeks later and also there is an error in the report - which i pointed out and it has still not been resolved.
July 2, 2026
Reply from energyperformancecertificates.co.uk
We are sorry to hear that your experience did not fully meet your expectations, and we appreciate you taking the time to share your feedback.
We apologise for the delay in receiving your report. We understand how frustrating it can be when you are given an expected timeframe and this is not met, particularly when you are waiting for important documentation.
We are also sorry to hear that an error was identified within the report and that this has not yet been resolved. This is not the level of service we aim to provide, and we appreciate your patience while this is looked into.
We would really like the opportunity to review this further and ensure the outstanding issue is addressed. If you could please contact us at info@propcert.co.uk with your details, we will be happy to investigate this for you and assist wherever possible.
Thank you again for your feedback, as it helps us identify areas where we can improve our service.
Kind regards,
Hayley
Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.