The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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See what reviewers are saying
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
Company replied
Mis-leading instructions that state you need a new EICR if unsatisfactory. YOU DO NOT! you need to have the work done and you can use anyone to do this, NOT the ridiculously inflated prices you recei... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Delayed EPC
Enquired about an EPC on 21 May 2026 and didn't receive the EPC itself until 17 July 2026!
July 17, 2026
Reply from energyperformancecertificates.co.uk
We are so sorry to hear about your experience and sincerely apologise for the unacceptable delay in receiving your EPC.
While our Customer Service team had been trying to obtain the required contact details for a number of weeks in order to progress your order, we completely understand that this does not excuse the length of time it took for you to receive your certificate. We appreciate how frustrating and disappointing this must have been, and we're truly sorry for the inconvenience caused.
Your feedback is incredibly important to us, and we will be reviewing what happened to help prevent this from happening again. If there is anything further we can do to help, or if you would like to discuss your experience with us directly, please don't hesitate to email us at info@propcert.co.uk. One of our Customer Service Advisors will be more than happy to assist.
Once again, please accept our sincerest apologies, and thank you for bringing this to our attention.
Kind regards,
Hayley Seymour
Customer Service Manager
Good very careful
July 11, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to leave your feedback. It is great to hear that you found our service good and that care was taken throughout the process.
We always aim to provide a professional and reliable service, so we are pleased to know you had a positive experience.
Thank you again for choosing PropCert.
Kind regards,
Hayley
Customer Service Manager
Corrupt link to view epc certificate
Corrupt link to view epc certificate, unable to contact anyone to sort the issue, don't know for sure yet if it been completed because still shows as expired.
July 18, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback, and please accept our sincerest apologies for the frustration you've experienced.
We're very sorry to hear that you were unable to access your EPC certificate and that you had difficulty getting the issue resolved. We completely understand how frustrating this must have been, particularly when you were unsure whether the certificate had been completed.
Having looked into your order, I can confirm that your EPC was completed and the certificate link was uploaded to our system and emailed to you on 18th July. However, we're very sorry if the link you received was not working correctly or caused any confusion.
To ensure you have everything you need, we have now resent the certificate to your email address. We hope this resolves the issue, but if you experience any further problems or there is anything else we can assist you with, please don't hesitate to contact us at info@propcert.co.uk. We'll be more than happy to help.
Once again, we're truly sorry for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Hayley Seymour
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service helpful.
We will be sure to pass your kind comments on to the team member who attended — it is always lovely to hear when our customers have had a positive experience.
Thank you again for choosing PropCert, we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found the whole process straightforward and easy.
We always aim to make things as simple and stress-free as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Excellent service from this company
Excellent service from this company. Simple booking process & great communication. A professional & polite assessor came to our home.
Hassle free process.
Highly recommend this company.
July 18, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience with us. It is wonderful to hear that you found the booking process simple, communication great, and that your assessment was carried out by a professional and polite assessor.
We always aim to make the process as straightforward and hassle-free as possible for our customers, so we are delighted to know we achieved this for you.
Thank you again for your kind words and for recommending PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Friendly professional who undertook the…
Friendly professional who undertook the assessment quickly and efficiently.
Answered any questions I had.
Booking process was easy.
Did have to chase to make an appt. but this was quickly arranged and confirmed via email.
July 17, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our assessor friendly and professional, and that they were able to complete the assessment quickly and efficiently while answering any questions you had.
We are also pleased to hear that you found the booking process easy. We do apologise that you needed to chase us to arrange the appointment, but we are glad this was quickly resolved and confirmed for you.
Thank you again for choosing PropCert. Your feedback is really appreciated, and we are grateful for your support.
Kind regards,
Hayley
Customer Service Manager
The service on the day was efficient…
The service on the day was efficient and the person very polite. However the certificate took over a week to arrive, and then only when I followed up by phone.
July 16, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
Firstly, I'd like to sincerely apologise that your certificate took longer than expected to arrive and that you had to contact us to chase it. We completely understand how frustrating this must have been, and we're very sorry that we fell short of the level of service you were expecting.
I'm pleased to hear that your experience with our assessor on the day was a positive one, and that you found them to be both efficient and polite. I'll be sure to pass your kind comments on to them.
That said, we're disappointed that the delay in receiving your certificate detracted from your overall experience. Please accept our sincere apologies for the inconvenience this caused. We appreciate your patience and understand that having to follow up yourself is not the experience we want any of our customers to have.
Your feedback is incredibly valuable to us as it helps us identify where we can improve our service. If there is anything further we can do to improve your experience or if you would like to discuss your order with us, please don't hesitate to email info@propcert.co.uk. One of our Customer Service Advisors will be more than happy to assist you.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
Hayley Seymour
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received great service and that your certificate was delivered quickly.
We always aim to provide an efficient and reliable service for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
I didn't meet the inspector myself as…
I didn't meet the inspector myself as he was assessing a rented property but happy with the result of a D grade
July 10, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you were happy with the outcome of the assessment and the D rating provided for the property.
Although you didn’t meet the assessor personally on this occasion, we appreciate you taking the time to share your experience. Our assessors aim to complete assessments professionally and ensure all relevant information is recorded accurately during their visit.
If you have any questions regarding the EPC or would like any further clarification on the assessment, please feel free to contact us at info@propcert.co.uk and we will be happy to assist.
Thank you again for your feedback.
Kind regards,
Hayley
Customer Service Manager
Really good thanks
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you very much for taking the time to leave your review.
We're really pleased to hear that you had a good experience with our service. Your comments are greatly appreciated by the team.
We did notice that your review was submitted as a 1-star rating, although your feedback is very positive. If this was accidental, we'd be incredibly grateful if you could update the star rating to reflect your experience, as it makes a huge difference to our team.
Thank you again for choosing us, and we hope to assist you again in the future.
Kind regards,
Hayley Seymour
Customer Service Manager
epc inspector
The gentleman Douglas Robertson called early at my request, checked the work and my home, he explained how the insulation works to improve the warmth I will experience when winter months start.
July 14, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience with us. It is wonderful to hear that Douglas provided such a professional and helpful service during your assessment.
We are delighted that he was able to accommodate your request, carry out the assessment efficiently, and take the time to explain how the insulation works and the benefits it can provide, particularly during the colder months.
We will be sure to pass your kind feedback on to Douglas — he will be pleased to know his efforts were appreciated.
Thank you again for choosing PropCert, and we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
The inspection process was fine but the…
The inspection process was fine but the estimate to fit two RCBOs in the fuse box was exorbitant (£338) which felt like a rip off given that the cost of these items is about £12-40 each online: not happy with that
July 16, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you were disappointed with the quotation you received following your inspection.
We're pleased that you were happy with the inspection itself, however we completely understand your concerns regarding the cost of the recommended remedial works. We appreciate that receiving an unexpected quotation can be frustrating, and we're very sorry that this has left you feeling dissatisfied with our service.
Our remedial quotations are based on a number of factors, including the materials required, labour, travel, certification, testing upon completion, and ensuring all work is carried out in accordance with the latest electrical regulations. That said, we never want our customers to feel uncomfortable or pressured by a quotation, and we value your feedback.
If you would like our Electrical Team to review or discuss the quotation with you in more detail, please do get in touch by emailing electrical@ecoapproach.co.uk. They will be more than happy to explain the pricing, answer any questions you may have, and review the quote with you.
Once again, we are sincerely sorry that your experience has not met your expectations. We truly appreciate your feedback, as it helps us to improve both our service and our communication with customers.
Kind regards,
Hayley Seymour
Customer Service Manager
A job very well done 🙏
To begin with, the company arranged for someone locally to contact me the very next day! The person who carried out the inspection made an appointment for the following day and arrived reasonably on time. Like a true professional, he politely declined any refreshment offers I made and simply got on with the job and was very careful and respectful too. Surprisingly the certificate was on the site by that evening!! What’s more, at the end of his work, as he was leaving, I offered a tip which again he politely refused to accept! All I could add is, thank you for your professionalism and a job well done.🙏
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your wonderful 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is fantastic to hear that the process was quick and straightforward, from arranging a local assessor to receiving your certificate so promptly.
We are delighted to hear that our assessor provided such a professional, respectful, and courteous service. Taking care of our customers’ homes and ensuring the assessment is carried out with care is extremely important to us, so your kind comments are truly appreciated.
We will be sure to pass your lovely feedback on to the assessor — they will be thrilled to know their professionalism and hard work were recognised.
Thank you again for choosing PropCert and for your kind words. We truly appreciate your support and recommendation.
Kind regards,
Hayley
Customer Service Manager
Good and efficient job well done
July 16, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found our service good and efficient, and that the job was completed well.
We are always looking for ways to improve our service further, so if there is anything you feel we could have done differently or any areas where we could improve, we would really appreciate your feedback. Please feel free to email us at info@propcert.co.uk and we would be happy to review this.
Thank you again for your review and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Paid for EPC easily but no cert after 13 days
Paid for EPC easily. However, the assessment took <10 mins and I was told I would have report within 48 hours. I'm now on day 13 and nothing received at all. You cannot get through on the phone either as no one answers. I emailed them as well and they have still failed to get back to me within their own timescale. Will never use or recommend.
July 4, 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
We are incredibly sorry to hear about your experience and apologise for the frustration and disappointment this has caused.
We completely understand how important it is to receive your EPC certificate within the expected timeframe, and we’re sorry that this has not happened on this occasion. We also apologise for any difficulty you have experienced when trying to contact us.
Unfortunately, we’re unable to locate your order from the details provided in your review. Please could you email info@propcert.co.uk with your order ID and property address so one of our Customer Service Advisors can investigate this as a priority and provide you with an update as soon as possible.
We genuinely appreciate you bringing this to our attention and would welcome the opportunity to look into what has happened and put things right.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Professional Service and Good Value for Money
Easy to book an EPC assessment. The assessor turned up in good time and carried out the assessment in a very professional way. The service was good value for money. The final certificate was sent quickly too.
July 3, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Requested not received certificate my certificate as it not on…
Requested my certificate as it not on portal and sent email requesting it to be emailed in PDf form and still not received it
I need it urgently!!!!!!
July 9, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback, and we are really sorry to hear about the frustration caused by not receiving your certificate when you needed it.
We have looked into this for you and can confirm that your certificate was emailed across on 9th July. However, we completely understand the urgency and appreciate that you needed this available as soon as possible.
To ensure you have everything you need, we have resent the certificate to you again. We apologise for any inconvenience or delay caused and appreciate your patience while this was being resolved.
If you have any further issues receiving the certificate, please contact our team at info@propcert.co.uk and we will be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
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