The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
Company replied
Mis-leading instructions that state you need a new EICR if unsatisfactory. YOU DO NOT! you need to have the work done and you can use anyone to do this, NOT the ridiculously inflated prices you recei... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received excellent service and that you would recommend us. We really appreciate your kind feedback and are pleased to know you had a positive experience with us.
We always aim to provide a professional, efficient, and reliable service for our customers, so it’s fantastic to hear this was reflected in your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found booking your visit easy and that you received good communication from the start. We always aim to make the process as simple, efficient, and straightforward as possible for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Not experienced
He rated it a D because he couldn't work out how old the windows were and they had only been replaced a couple of years ago and they still look new, I would expect these people to know what they are looking at.....
July 14, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to provide your feedback.
We’re sorry to hear you were disappointed with the EPC rating provided. We understand your concerns regarding the windows and appreciate that, from your perspective, they appear to be relatively new.
We would like to clarify that the field worker does not personally decide the EPC rating. The rating is calculated using government-approved methodology and software, based on the information recorded during the assessment. The assessor’s role is to collect the relevant details and evidence from the property, which is then assessed in line with the requirements set by the accreditation scheme and governing body.
If you have any concerns regarding the information recorded, the age of the windows, or how the rating was reached, please email us at info@propcert.co.uk with your order details. We can then review this further, liaise with the field worker who completed the assessment, and ensure any queries are explained or addressed where appropriate.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that the appointment was completed on time and that the readings were carried out and results provided promptly. We always aim to provide a reliable, efficient, and straightforward service for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Easy to arrange and very quick
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our service easy to arrange and very quick. We always aim to make the process as simple, efficient, and hassle-free as possible for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Professional, Kind and Efficient EPC Service
The EPC booking process was incredibly easy and straightforward.
The customer service I received from the energy surveyor on the day was excellent. I couldn’t have wished for a better experience, he was professional, kind and showed genuine empathy, which made the whole process feel much easier.
A fantastic service from start to finish. Thank you!
July 20, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us such a wonderful review.
We’re delighted to hear that you found the EPC booking process easy and straightforward, and that you had such a positive experience with our team. It’s fantastic to know that the energy surveyor who attended was professional, kind, and showed genuine empathy throughout the appointment.
We always aim to provide a friendly, efficient, and supportive service from start to finish, so we really appreciate your kind words and are pleased to hear that we were able to make the process easier for you.
We’ll be sure to pass your lovely feedback on to the surveyor involved.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
It was great experience from start to…
It was great experience from start to finish for renewing my Energy Performance Certificate (EPC) by Propcert. It was smooth process, easy and quick.
July 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you had such a great experience renewing your EPC with us. It’s fantastic to know that you found the process smooth, easy, and quick from start to finish.
We always aim to make arranging an EPC as simple and hassle-free as possible for our customers, so we really appreciate your kind feedback and are pleased to hear you were happy with the service provided.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Mis-leading instructions that state you…
Mis-leading instructions that state you need a new EICR if unsatisfactory. YOU DO NOT! you need to have the work done and you can use anyone to do this, NOT the ridiculously inflated prices you receive and the scare-mongering emails that suggest you have to use the quite provided. NIC agree and will be looking at this. No apology or compensation offered.
July 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to share your feedback. I am very sorry to hear that you felt our communication was misleading, and I apologise for any concern or frustration this caused.
To clarify, we do not state that remedial works must be completed by ourselves. Customers are free to use any qualified electrician to carry out the required remedial work. If the remedials are completed by a third party, a satisfactory EICR would still need to be issued following the completion of those works to confirm the installation now meets the required standard.
Our remedial quotations are entirely optional. Where we provide a quotation, the cost includes both the remedial works and the return visit, testing, and issuance of a satisfactory certificate afterwards. We certainly do not intend to pressure customers into using our services, and I sincerely apologise if our wording gave that impression or caused you to feel that we were scare-mongering.
We take all feedback seriously and will review your comments internally to ensure our communications are as clear as possible. If you would like us to look into your specific case further, please email electrical@ecoapproach.co.uk with your order details and we would be happy to discuss this with you directly.
Kind regards,
Hayley
Customer Service Manager
From first contact with sales team to…
From first contact with sales team to survey and issue of certificates very professional and first class service. Their Communication was faultless throughout the whole process and would recommend this company. They made everything extremly easy.
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you received a first-class service from start to finish. It’s wonderful to know that our sales team, survey process, certificate delivery, and communication throughout met your expectations and made everything feel easy and straightforward.
We always aim to provide a professional, efficient, and seamless experience for our customers, so we really appreciate your kind words and recommendation.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
No direct contact with the engineer.
No direct contact with the engineer.
Comms not good.
July 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback.
We’re sorry to hear that you felt communication could have been better and that you did not have direct contact with the engineer. We understand how important clear communication is throughout the process, and we apologise that your experience did not meet the standard we aim to provide.
We are always looking for ways to improve our customer journey, and your feedback will be shared with the relevant teams to help us enhance the service we provide.
If there is anything further we can do to review your experience or assist you, please email info@propcert.co.uk and one of our Customer Service Advisors will be happy to help.
Thank you again for your feedback, and we apologise for any inconvenience caused.
Hayley
Customer Service Manager
Straightforward process with helpful surveyor
Simple booking process. The assessor was also very helpful and easy to deal with.
July 20, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the booking process simple and straightforward. It’s also great to know that the assessor was helpful and easy to deal with during your appointment.
We always aim to make the whole process as smooth and hassle-free as possible for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
No response
Been given a poor for a new window fitted less than two months ago, without an explanation.and still waiting for an answer.
July 20, 2026
Reply from energyperformancecertificates.co.uk
We are incredibly sorry to hear about your experience and apologise for the frustration and inconvenience this has caused.
We understand how disappointing it must be to have concerns with a newly fitted window and still be waiting for an explanation. Please be assured that our Customer Service Advisor is currently liaising with you and the relevant field worker to investigate this further and work towards getting this resolved as quickly as possible.
We appreciate your patience while we look into this and apologise again for the delay. We are committed to reaching a resolution for you as soon as possible.
Hayley
Customer Service Manager
Poor communication
Poor communication, very delayed experience. Only reason for 2 stars is the booking process is fast
July 20, 2026
Reply from energyperformancecertificates.co.uk
We are very sorry to hear about your experience and apologise sincerely for the poor communication and delays you encountered.
While we’re pleased to hear that you found the booking process quick and straightforward, we completely understand that this is only one part of the overall service. We appreciate that delays and a lack of communication can be frustrating, and we’re sorry that we did not provide the level of service and support you expected throughout the process.
Your feedback is extremely valuable, and we will share your comments with the relevant teams as we continue to improve our communication and customer journey.
If there is anything further we can do to look into your experience or help resolve any outstanding concerns, please contact us at info@propcert.co.uk and one of our Customer Service Advisors will be happy to assist.
Thank you for taking the time to provide your feedback, and we apologise again for the inconvenience caused.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our service helpful and understanding. We always aim to provide a friendly, supportive, and professional experience for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Disappointing service
Good idea to have a single source of certification. However it took months with numerous cancellations before the works completed. They need to use more reliable tradesmen.
June 10, 2026
Reply from energyperformancecertificates.co.uk
We are very sorry to hear about your experience and apologise sincerely for the delays, cancellations, and frustration this caused.
We completely understand how disappointing it must have been to experience repeated cancellations and a lengthy wait before your works were finally completed. We appreciate your patience throughout the process, and we’re sorry that the service you received did not meet the standard we aim to provide.
We are continuously working with our field teams to improve reliability and ensure our customers receive a smoother experience from start to finish. Your feedback is incredibly valuable and will be shared with the relevant teams as we continue to improve our service.
If there is anything further we can do to review your experience or assist in any way, please don’t hesitate to contact us at info@propcert.co.uk and one of our Customer Service Advisors will be happy to help.
Thank you again for taking the time to share your feedback, and we apologise once again for the inconvenience caused.
Hayley
Customer Service Manager
Very easy to arrange and very…
Very easy to arrange and very reasonable prices. Less than 2 weeks from enquiring to completion. Highly recommended
July 19, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is great to hear that you found the process easy to arrange, our pricing reasonable, and that everything was completed smoothly within your expected timeframe.
We are so pleased to know you would recommend PropCert, and your kind words mean a lot to the team.
Thank you again for choosing PropCert.
Kind regards,
Hayley
Customer Service Manager
Very professional.
July 19, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. We are delighted to hear that you found our service professional.
Your kind words mean a lot to us, and we will continue to ensure we provide the high standard of service our customers expect.
Thank you again for choosing PropCert.
Kind regards,
Hayley
Customer Service Manager
The EPC technician - first class..........
The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boilers to lagging, double glazing, lighting etc. etc. which combined to create the total score. He was not in a rush which gave time to show all and discuss each area in detail - excellent service - Jon
July 17, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that Luke provided such a professional and thorough service during your EPC assessment.
We are delighted that Luke was punctual, polite, and took the time to explain the efficiency ratings and how different areas of the property contribute to the overall score. Providing clear information and ensuring our customers feel informed is something we value greatly.
We will be sure to pass your kind words on to Luke — he will be thrilled to know his efforts were appreciated.
Thank you again for choosing PropCert, and we truly appreciate your recommendation.
Kind regards,
Hayley
Customer Service Manager
Very clear telephone messages
Very clear telephone messages. Polite patient answers. Jobs completed in time. Accurate results.
July 17, 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our communication clear, our team polite and patient, and that your jobs were completed on time with accurate results.
Providing a smooth and reliable service for our customers is extremely important to us, so we are delighted to hear that your experience was a positive one.
Thank you again for choosing PropCert — we truly appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
Good but room for improvement
The assessor who attended was good. He took time to explain various parts of his assessment and completed the assessment quickly. I received the completed certificate within hours.
I would have given a 5 star review had the company been more timely. They took too long to contact me with information regarding the assessment and I was very close to cancelling my payment when the assessor called. When payment is taken immediately I want to be assured that the service is going to be delivered swiftly
July 18, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback and for sharing your experience with us.
We’re really pleased to hear that the assessor who attended provided a good service, took the time to explain the assessment process, and that you received your completed certificate promptly afterwards.
We do apologise for the delay in our communication prior to the appointment. We completely understand that once payment has been taken, you expect reassurance that your service is progressing and that timely updates are important. Your feedback has been passed on internally so we can continue to improve our customer journey and communication.
We would welcome the opportunity to look into what happened with your booking and see if there is anything further we can do to improve your experience. Please feel free to email us at info@propcert.co.uk with your order details, and we will be happy to assist.
Thank you again for your feedback.
Kind regards,
Hayley
Customer Service Manager
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