The English Tapware Company Reviews 

141
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Worst after service . Received orders and received wrong handles and had to pay $160 extra for their fault in sending wrong handles !! 😡😡🤬🤬🤬🤬won’t be getting the rest of my new build Tapware fro... See more

Rated 5 out of 5 stars

I have previously worked for The English Tapware Company, used their products in our own home and recommended them to friends - as well as clients. Beautiful products, traditionally engineered and bu... See more

Company replied

Rated 5 out of 5 stars

Emily was very helpful in checking stock & pricing for me & was very prompt with her replies. Taps arrived very quickly & were packaged perfectly to ensure no damage. Tapware looks exactly like want w... See more

Company replied

Rated 5 out of 5 stars

Emily and the team from the English Tapware Company made sure my Perrin & Rowe - 260mm glass shelf was delivered to regional SA safely within 5 days of my initial purchase.. Couldn't be happier with... See more

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Furniture Store
  4. Hardware Store
  5. Kitchen Supply Store

Information provided by various external sources

We offer luxury English Perrin & Rowe traditional kitchen taps, bathroom mixers, basins, baths, showers and architectural door hardware for Australia in Sydney, Melbourne, Adelaide, Brisbane and Perth


Contact info

3.5

Average

TrustScore 3.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(141)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The products are beautiful and working…

The products are beautiful and working well. The long delay from placement of order to delivery is frustrating.

October 13, 2020
The English Tapware Company logo

Reply from The English Tapware Company

Hi Janice,

Thank you so much for your honest feedback.

We know how frustrating it can be when you are trying to complete your project and it all pends on a few cabinet knobs! Please let us know if there is anything else you require.

Warm regards,
Susie

Rated 1 out of 5 stars

wrong product provided

Unfortunately, despite being very clear about the Exact Ceramic inserts I needed to replace my broken ones, I still managed to receive the wrong inserts.

October 13, 2020
The English Tapware Company logo

Reply from The English Tapware Company

Hi Nicola,

Thank you very much for your honest and insightful feedback. We are so sorry to hear you have an issue with your ceramic replacements. We will give you a call to make sure you get what you need.

Warm regards,
Susie

Rated 5 out of 5 stars

The Best Quality Fittings and Fixtures in AU!

We thank the Team of "English Tapware"
Very professional Company and they look after us so well, with 7 Star Rated!

We have Built A French Provincial Style Home, and they had all the fittings for our home, how wonderful!

October 13, 2020
The English Tapware Company logo

Reply from The English Tapware Company

Thank you too Joanne and Simone! We are always happy to look after you! Look forward to seeing the finished result.

Rated 2 out of 5 stars

Beautiful designs, shame about customer service.

I don't even know where to begin.

Rather than give a detailed explanation, I'm just going to leave it at this point. Don't be too surprised if you don't get stellar customer service when you pay through the nose for these products.

2 stars because the products are good quality. Nothing else is.

October 13, 2020
The English Tapware Company logo

Reply from The English Tapware Company

Hi Lauren & Toby,

Thank you very much for sharing this with us. We will give you a call to try to understand what happened here and see what we can do to improve your situation.

Warm regards,
Susie

Rated 5 out of 5 stars

The English Tapware products

The English Tapware products are beautiful and very well made. Yes, you might have to wait a few weeks for the tapware and it is pricier than others but justifiable. I have renovated a few bathrooms over many years and now wouldn’t consider anything else. The team is most helpful.

October 4, 2020
Unprompted review
Rated 5 out of 5 stars

Everything at the English Tapware co is…

Everything at the English Tapware co is not only amazingly beautiful but excellent quality and incredibly functional. Emily was very helpful and friendly when ordering the pot filler tap and knobs and pulls for our new kitchen, I would definitely recommend them

October 2, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I couldn't recommend Marc and the the team at The English Tapware Company enough - beautiful products and exceptional service. Particularly during Covid, when I couldn't get to the Melbourne Showroom, Marc sent me so many photos in different lights/next to different finishes to aid my selections.

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Problem Door handles ( faulty mechanisms )

We have experienced problems with the mechanisms in imported brass door handles .
The ETC are always professional and prompt at remediating any problem .
Their attention to detail and follow up are excellent . ETC post sale behavior is such that you always feel confident with them as a preferred supplier r

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely a 5 Star Experience!

From the moment I entered The English Tapware Company store in Melbourne, I felt not only inspired by the presentation of product and exceptional quality of design and materials used, but also delighted by the seamless level of care and support offered by the well informed staff. Because of all the above, my kitchen and laundry have been transformed! I highly recommend this company...absolutely a 5 star experience!

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful tap ware

Beautiful tap ware . Great quality ! I ordered online due to COVID. Though it took a while to receive my order, all my emails were promptly addressed. Pretty happy would definitely shop here again

September 30, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look