I've had splendid experience so far with entropay.. But recently Non EU regulations were levied because of which residents of Asia are no more able yo use entropay virtual card.. So alternatively laun... See more
Company replied
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See what reviewers are saying
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit c... See more
They increased their account dormancy fee from $5 a month to £20 a month, and have announced they're going to close down from 1st July. While I'm sure their terms say they can change their fees, it d... See more
Great service and customer service! I have been using them for quite a while now and I would be lying if I would be saying that I am not more than pleased with their service. Yes the limits might b... See more
Company replied
Company details
- Payment Service
- also in
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Money Transfer Service
Information provided by various external sources
Entropay lets you create disposable virtual cards on the fly for borderless, private, secure online payments. Use Entropay cards to pay like a local anywhere Visa is accepted. With Entropay, your personal information, bank card number and spending habits stay private. Purchases will never appear on your bank statement, and Entropay cards are prepaid to protect you from fraud and fishy charges. Regulated by the same rigorous standards as your bank, we’re on guard 24/7 to keep your data and money safe. Better than a bank, we don’t charge bank fees, interest, over limit fees or late repayment fees.
Contact info
You should know
3.5
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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They take money from your account if…
They take money from your account if it's dormant without warning and then you discover that there is no way of recovering your username if you've forgotten it so you can't login to reactivate your account! And then you have to fill in your username to contact them so what exactly are you supposed to do?!
June 30, 2018
Unprompted review
Reply from Entropay
Hi Geoff, our support team are there to assist you in this matter, however, just to clarify:
The dormancy fees are stated in our Terms and Conditions and if your account has remained inactive for 6 months it will be classed as dormant. By inactive, it means there have been no financial transactions (Top up or spend) and just logging in does not count as usage of your account. Once your account is dormant we charge a monthly fee. Please see Clause 10 at ;https://www.entropay.com/termsandconditions
Great service from Megan!!
June 30, 2018
Unprompted review
Reply from Entropay
Thank you Austin. We hope to continue to earn our trust and loyalty for many years to come!
Excellent service
June 30, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features
Thank you Entropay after scammed by Binarymate/Finrally
Thank you Entropay, for helping me recover some of the funds that I was scammed out of by an unethical binary options company. Hopefully Lawrence, Vitaly and the scammers working at Binarymate, Binarycent and Finrally will learn not to scam others out of their money. Thanks again Entropay!!!
June 30, 2018
Unprompted review
Reply from Entropay
Hello Hein van Vuuren, we're sorry you had to pass through all the hassle, but we're very glad to have helped you recover your funds :)
We hope to continue to earn our trust and loyalty for many years to come!
Good customer service
June 29, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great customer support experience.
We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features
Visiting again to appreciate the…
Visiting again to appreciate the support I have received. Though I was exchanging emails with different set of people from support staff, all were highly professional and helpful.
Thanks Rebecca, Simon, Alice !!
June 29, 2018
Unprompted review
Reply from Entropay
Thank you Shidil for taking time to leave us feedback! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We will pass your lovely comments with Rebecca, Simon, Alice and all the support team.
good service
June 27, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback Jen Shen Liew
great service.
June 27, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services.
We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features
Excellent customer service, fast & polished presentation.
Great support and service from entropay ! While I wasn't able to complete the purchase I was attempting, their service was great and simple to fund and use! Slick interface and quick funding / transfer. The support staff helped me to get the issue sorted out very quickly and without any inconveniences, and all initiated via a simple Twitter DM. Recommended !
June 27, 2018
Unprompted review
Emma was a fantastic live chat support…
Emma was a fantastic live chat support worker If it wasn't for her I just don't know how my experience with entropay would have been.
Thank your again emma you really made my day!
June 26, 2018
Unprompted review
thank you i finished withdraw to my…
thank you i finished withdraw to my bank account.
June 26, 2018
Unprompted review
It does what it says it does...
It does what it says it does...the customer service is spot on..But i would suggest them to add more info about upgrade fees...
June 25, 2018
Unprompted review
Great experience.
June 25, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services.
We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features
thank you for help me Emma
June 25, 2018
Unprompted review
Amazing company and great support
Amazing company and great support. Emma was just amazing and very quick with her responses.
June 25, 2018
Unprompted review
I like entropay very much because I can…
I like entropay very much because I can use there cards to shop online safely
June 25, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services.
We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features
Best customer service..maria was very…
Best customer service..maria was very friendly...
June 22, 2018
Unprompted review
Reply from Entropay
Thank you for the lovely review Vijay! We'll make sure to pass your lovely comments to Maria and all the support team. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
I got excellent service
I got excellent service, the agent Maria was very helpful and friendly. The only minus is time waiting for first e-mail.
June 22, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Leszek! We’re happy to hear that you’re satisfied with your experience with our Customer Support. We'll make sure to pass your lovely comments to Maria and all the support team, and promise to do our best to reduce any waiting time for our customers.
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