I've had splendid experience so far with entropay.. But recently Non EU regulations were levied because of which residents of Asia are no more able yo use entropay virtual card.. So alternatively laun... See more
Company replied
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See what reviewers are saying
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit c... See more
They increased their account dormancy fee from $5 a month to £20 a month, and have announced they're going to close down from 1st July. While I'm sure their terms say they can change their fees, it d... See more
Great service and customer service! I have been using them for quite a while now and I would be lying if I would be saying that I am not more than pleased with their service. Yes the limits might b... See more
Company replied
Company details
- Payment Service
- also in
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Money Transfer Service
Information provided by various external sources
Entropay lets you create disposable virtual cards on the fly for borderless, private, secure online payments. Use Entropay cards to pay like a local anywhere Visa is accepted. With Entropay, your personal information, bank card number and spending habits stay private. Purchases will never appear on your bank statement, and Entropay cards are prepaid to protect you from fraud and fishy charges. Regulated by the same rigorous standards as your bank, we’re on guard 24/7 to keep your data and money safe. Better than a bank, we don’t charge bank fees, interest, over limit fees or late repayment fees.
Contact info
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3.5
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
very good help
July 16, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Hakim! We’re very pleased to hear that you are satisfied with your experience with Entropay. We hope you’ll also love the new features and products we bring you in the future!
This is not good for Canadian…
This is not good for Canadian customers. 20000 usd to withdraw they charge 900 usd exchange rate fee. That's alot
July 16, 2018
Unprompted review
Reply from Entropay
Hi Hidetoshi, Withdrawals are processed in your Entropay account currency and your bank will convert the funds to CAD using their exchange rate, Entropay have no control over the exchange rate.
Our only fee is the bank withdraw fee found here: https://entropay.com/pricing,
the supports are helpful
the supports are helpful, thank for the great help!
July 15, 2018
Unprompted review
Reply from Entropay
Thanks for the great review She Jia Loong! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Stiling money and blocking you after toping up
I just registered, topping up
10 min later I attempt to login to my Entropay account, it says the username/password I entered is incorrect. I try a couple more times, same result.
I then choose the Forgot password option. Entropay immediately sends me an email to click on a link. This link allows me to change my password (which I do). I then try to log back in with the new password. Still it says incorrect username or password.
Looks like they just stiling money and blocking you after toping up
July 14, 2018
Unprompted review
Reply from Entropay
Hi Damian, please contact our support team at http://bit.ly/EPSupport or DM us on Twitter and they will assist you.
They steal money
They steal money! If you don't spend it! They invent "Account Dormancy Fee" and they don't warn you about.
July 13, 2018
Unprompted review
Reply from Entropay
Hi Emanuel, our support team are there to assist you in this matter, however, just to clarify:
The dormancy fees are stated in our Terms and Conditions and if your account has remained inactive for 6 months it will be classed as dormant. By inactive, it means there have been no financial transactions (Top up or spend) and just logging in does not count as usage of your account. Once your account is dormant we charge a monthly fee. Please see Clause 10 at ;https://www.entropay.com/termsandconditions
The best ever online portal and team!
The best ever online portal. Entropay got the best team, it takes only 2minutes to verify my account when I contact them via Facebook and online chat! The best virtual card site. Strongly recommended <3
July 11, 2018
Unprompted review
Reply from Entropay
We're chuffed Raveel Zahoor! Thank you for your lovely comments. We hope to continue to earn our trust and loyalty for many years to come!
loveeeeeeeee it
July 11, 2018
Unprompted review
Reply from Entropay
We love you too Jay Breezy!!
Thank you for taking time to leave us feedback :)
It's the greatest site to make virtual…
It's the greatest site to make virtual visa I have ever seen and the support helped me in my problem in just second.
July 11, 2018
Unprompted review
Reply from Entropay
We're glad you found our services helpful you are satisfied with your experience with Entropay. Thank you for taking the time to leave us your feedback, Samar!
We hope you’ll also love the new features and products we bring you in the future!
A trustworthy company that provides .....
A trustworthy company that provides excellent service and support.
July 9, 2018
Unprompted review
Reply from Entropay
Thanks for the great review Remi! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Reply from Entropay
Oh. thank you Mikhail :) We hope you’ll also love the new features and products we bring you in the future!
Great support
July 6, 2018
Unprompted review
Reply from Entropay
Thank you for the 5 stars Carlos! We love to hear from happy users that had a positive customer support experience.
We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Got stuff done that really helped me…
Got stuff done that really helped me out. Was very nervous and everything worked out really well. Thank you.
July 6, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, James! We’re happy to hear that you’re a satisfied Entropay user and everything worked out well. We hope to continue to earn our trust and loyalty for many years to come!
Reply from Entropay
Oh thank you Sohang ! We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Great support!!!
July 5, 2018
Unprompted review
Reply from Entropay
Thak you for the 5 stars Александр Н.We are glad to hear you had a great customer support experience :)
Reply from Entropay
Our pleasure Yassine Maâmri! We're always here if you need further assistance
Excellent Service and Good Customer…
Excellent Service and Good Customer Service
July 5, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Thank Nathalie for good customer support
July 4, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a positive customer support experience. We will surely pass your compliments to Nathalie and all the support team.
Thank you for your polite email reply.
July 2, 2018
Unprompted review
Reply from Entropay
Thank you for taking time to leave us feedback :) We are always here for you if you need any help!
Quick support
I would like to thank Marisa for providing me quick resolution for my problem.
July 1, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback,! We’re very pleased to hear that you are satisfied with our customer support. We will pass your positive feedback to Maris and all the other support team!
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