Ents24 Reviews 13,594

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the user-friendly experience, praising the website for its ease of navigation and the straightforward booking process. Many found it quick and simple to purchase tickets, appreciating the lack of hassle and the clear details provided. However, some customers also noted issues with the service and order fulfillment. A few people reported difficulties with tickets not granting access to events or delays in receiving them, leading to frustration and disappointment. There were also mentions of poor communication and a lack of support when problems arose with bookings.

What people talk about most

User experience

Clients share positive opinions on user experience. Customers consistently praise the platform for being easy... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of navigation and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers describe it as very... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the amazing shows, great nights... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoop... See more

Rated 5 out of 5 stars

I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the... See more

Rated 5 out of 5 stars

very easy to get on the site booking tickets for my friends bday bash - janet kaye & carol thompson are amazing - good prices & excellant seats right up front, can't wait

Rated 5 out of 5 stars

Absolutely Amazing! Thank you so much for saving the day. I did not want to miss getting standing tickets for Foo Fighters, so was very early in the waiting room on a rival site. I got to the front of... See more


Company details

  1. Event Ticket Seller
  2. Event Technology Service
  3. Internet Marketing Service
  4. Media Company

About Ents24

Information provided by various external sources

The UK's home of live entertainment.

We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.

If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ease of use

I dont use on line booking sites as a rule but there's an conclusion these days that we have little alternative so when sites like ents24 make things this easy with clear questions and choices throughout the process, it is a relief when it all goes smoothly. Id recommend !

December 5, 2024
Rated 1 out of 5 stars

My card details have been compromised through trying to transaction with this company

I tried to buy tickets through the site this morning. The site asked me to sign up for an account and enter credit card details for storage as part of that process. After doing so, I then got an email with an invoice and charge from a company called Allgobeauty. Which means I've had to cancel my credit card as the card details have been compromised, with a company I was not transacting with through ents24 website. Be careful!

December 6, 2024
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review, and we're sorry to hear you had problems.

We don't ask customers to sign up for an account before they make a purchase and when we ask you for your card details it's very clear which tickets you're buying. We're confident that you must have entered your card details on another website, not Ents24.

If you look in your browsing history, you should be able to see which website you were on which took your details.

Rated 5 out of 5 stars

Julie

What a great company, honest, reliable and do as they say, by keeping me informed of up and coming events highly recommend them honest service will be only using them in the future

November 29, 2024
Rated 3 out of 5 stars

AN EXCITING NIGHT IS GREAT FUN AROUND…

AN EXCITING NIGHT IS GREAT FUN AROUND THOUSANDS OF PEOPLE AT A SAFE ENVIRONMENT. ALL YOUR ELECTRICS ARE HARD ADMIN WORK AND IS REALLY UNPLEASANT ARRIVING CARE FREE. IN ADDITION TOO BODY FRISKING BY HOUSE COPPERS. SEEMS LIKE PUNISHMENT TO HAVE THE ACTS.

December 2, 2024
Rated 3 out of 5 stars

Not impressed

I wanted 4 seats for a concert but was given no choice other than stalls or circle. Another case of the big boys saying like it or lump it. Not impressed

November 29, 2024
Ents24 logo

Reply from Ents24

Thank you for your review.

For that show, we only have a limited number of seats available. We ask customers to choose which section they would like and we offer the best seats we have available in that section. The seat numbers are shown before purchase.

We're not sure what you mean about the "big boys" but Ents24 is a small UK-based company run by entertainment fans. If you have any questions, you can email us directly at help@ents24.com, 7 days a week.

Rated 5 out of 5 stars

It’s my go to website

It’s my go to website. With my eclectic tastes to be able to look up some of my favourite bands at the same time as a high brow play,or sooty and sweep(honestly)then it really has become a handy tool. Not sure how difficult it would be to add sporting events as well,that would be the icing on the cake!

November 29, 2024

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