Enzocavalli Reviews 325

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are well-made, comfortable, and stylish, often exceeding expectations. Many people appreciate the excellent customer service, highlighting quick responses and helpful assistance with orders and exchanges. The delivery service is also generally well-regarded, with orders arriving in good condition and tracking information being detailed and accurate. However, some customers also noted that delivery times could be longer than expected, though they were often kept informed. A few other people also felt that the sizing was inconsistent, leading to items being too large or too small, and some expressed concerns about the material quality or care instructions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, fit, and comfort of the... See more

Quality

Customers consistently note positive experiences with quality, often describing shirts as great,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting quick and prompt... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a strong intent to... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was as advertised. A great looking polo shirt. Very light, extremely comfortable and stylish. The delivery took a little longer than anticipated, however I was in no rush. It arrived wel... See more

Rated 5 out of 5 stars

Very pleased with the quality, colour and feel of the Polo Shirt. I ordered a large, which is my normal sizing, but perhaps should have chosen Medium. I did feel that delivery was longer than expecte... See more

Rated 5 out of 5 stars

We ordered a polo shirt, it was great quality and felt so soft. Unfortunately it didn’t fit, we hadn’t checked the size guide. We were also given different options on returns and refunds. We opted for... See more

Rated 5 out of 5 stars

Tracking of my order was detailed and informed me where my shipment was, unlike some other companies. The order arrived within 7 days and the quality of the Soffice Polo shirts I ordered are great. T... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

325 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Poor QC. Great customer service

I bought two shirts. One had buttons that were about to fall off straight out of the packaging. Unhappy with the quality, I emailed for a return. They wanted photos so they can decide whether to replace it. I made it very clear I wanted a refund. They issued me a full refund without any further requirements

March 28, 2026
Unprompted review
Rated 3 out of 5 stars

Decent shirts, Good Service

I ordered 4 polo shirts, same style, different colors.
They came in a reasonable amount of time, around a week.
The shirts are alright - they are comfortable and fairly stylish. I would say I expected a bit higher quality out of them; the material is very thin and doesn't feel like it will survive more than a season or 2.
I have other polo shirts that are better made and didn't cost a whole lot more.
Because of this, I wouldn't purchase from them again. But you do get what you ordered and the service is fine.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great support from the customer service team

I'm based in NZ & took a punt on some shorts (which look great) but unfortunately, I got the sizing wrong.
I contacted the Enzo Cavalli support team to process a return & they were super helpful which is a lot more than can be said for other online retailers I've previously dealt with.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Fit and True to Photos

The sweaters are very nice, with a modern and stylish look. The fit is great—if you have a standard body type, these will look exactly as expected. I saw another review claiming they don’t match the pictures, but that’s simply not true. In my experience, they look exactly like what Enzo Cavalli shows. Very satisfied with the purchase.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered 2 pairs of shorts but accidentally ordered the wrong size , I messaged the customer service team and they altered my order before sending the size I wanted out, the delivery was quick and the quality of the shorts are great.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Very, very disappointed

I ordered two polo shirts from EC, I carefully checked the sizing chart on their website, checked them against other polo shirts that I have and was confident I ordered the correct size. They were woefully under sized, the quality of the material was not what I was expecting and as for being crease free, there were creases from being in the packaging. Returning the items was painful, but eventually they agreed to accept the items, I had to pay for shipping and I did get a refund. Avoid this company, the products are not as described, the Facebook reviews are obviously fake, paid for (topical) as these items are not 'great' I don't 'love them' and definitely will not be ordering another four for playing golf! Caveat emptor, NOT RECOMMENDED

March 25, 2026
Unprompted review

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