E.ON UK Reviews 65,596

Can't use app to give meter readings. Told to message them each time. Asked why, no explanation.

Very good response to my queries and very helpful back up.

Eon in collaboration with Morrison Energy upgraded equipment which was dated and now more reliable data. The engineer Ryan was so polite and efficient.

Eon are an appalling company! they do not care, do not check on customers who maybe paying the wrong amount each month particularly the elderly. they do not listen to you on the phone constantly having to repeat myself. the call centre is so loud you cannot hear them and vice versa.

I will NOT recommend this company

Contacted EON today to discuss renewing my fixed term account, spoke to a company rep called Tilly who took the time to listen to my requirements and I agreed to take out a new 18 month fixed term contract as from 29th January, I've got to say Tilly in my opinion is an assett to the company.

Imagine an energy company charging you over £50 For supplying energy to a building that is uninhabited. Imagine now that you need to get a gas certificate for this building. And despite booking an appointment for between 12:00 and 4:00 p.m. and you having to hire someone to be there for the appointment The engineer turns up early and you are so lucky that the person you hired turned up early because the engineer was about to leave which would have meant that you could not rent out the said building for another 2 months and would have lost hundreds more pounds in rent. Eon has cost my company over £770 in Lost revenue because I could not rent out the house until they had repaired the gas meter which took months to arrange and I almost ended up paying a lot more because they did not stick to the appointment. Furthermore, they charged me for energy I have never used. I have not even ever set foot in the building let alone used any electricity or gas. I would move away from them the second you have bought the property which is of course what I should have done. Lessons learned.

My experience with E.ON Next has been deeply distressing and has gone on for over two and a half years. They made a serious error by placing a County Court Judgment on my sister’s name for a debt that belonged to my father. This mistake had devastating consequences for her mental health, to the point where she disengaged completely and temporarily left the family home. The lack of care, urgency, or accountability shown while an innocent and vulnerable person was wrongly pursued is something I will never forget.

When I took over dealing with the account, things only became worse. Despite having an open complaint and despite E.ON being fully aware that I was undergoing cancer treatment, they allowed the debt to grow, added late fees and debt collection charges, and sent threatening collection letters. The complaint was passed between countless staff members, including managers, with no continuity, no ownership, and constant contradictions. At times I was told escalations were handling matters, only to later be told I needed to contact them myself. The internal disorganisation and lack of professionalism were shocking.

As a result of how this was handled, I have completely lost trust in E.ON Next. Once this matter is finally resolved, I will be moving to another energy provider. I also believe it is important that others are aware of how vulnerable customers can be treated when serious mistakes are made. I sincerely hope E.ON Next are able to face up to the responsibility for the consequences of their actions and reflect on how their behaviour and management of this situation caused real and lasting harm.

Awful customer service. Ev charger install cancelled day before due to go on. Fine with that as needed an isolator installed. Isolator installed and told they will be in contact with new date.
The did not contact, so emailed to follow up. Told on multiple occasions that it’s passed on and someone will call.no one has called
I phone up to find out what’s happening and told I cancelled the installation, which I did not. Told again someone will call me, again no one does.
No one takes responsibility or owns the issue to ensure it’s sorted.

I have had an extremely poor experience with E.ON Next. They were aware that my smart gas meter was failing as early as October 2024, yet they failed to repair or replace it, did not keep me informed, and continued to rely on long-term estimated readings.

This led to a significant and unauthorised Direct Debit increase, despite my minimal gas usage in a one-bedroom flat. My account has been maintained in a persistent debit position of £600–£700, which does not reflect my actual consumption.

The collection of £101.62 without prior notice, supported only by an undated and unidentified image, is a clear breach of the Direct Debit Guarantee.

As a vulnerable customer, in receipt of ESA and PIP, this mismanagement has caused considerable financial and emotional distress.

I cannot recommend E.ON Next due to their lack of transparency, poor administration, and disregard for customer well-being.

My link expired. So sorry! Tansiko was absolutely amazing. I recently moved in to a new house and haven’t had a pre-payment meter before and was extremely stressed. Got down to £2 with a child in the house and no emergency credit. The key wouldn’t work. You fixed it the same day and called back within the hour. I am so grateful to you and hope you get rewarded. Thank you. Wish you the best Christmas x

Had a smart meter fitted today and the whole experience, from booking the appointment to having it installed was brilliant. Excellent customer service and the engineer was very polite, professional and helpful. Excellent.

My experience with Eon has been nothing short of horrific. I was overcharged multiple times over the course of 4-5 years. This wasn’t slightly overcharged either it was hundreds and hundreds of pounds on several occasions.

To make things worse, I argued that the bill was incorrect for months, the responses were slow and inadequate, they could not explain the additional charge and just continuously apologised for the charge. Anyway, a couple of months down the line they dipped their dirty hands into my bank account and took the money anyway.

I demanded explanation - they told me it was part of the policy.

To give you a bit of background I was charged nearly £500 for just electric (not gas) in the middle of summer when the electric was barely used.

When I terminated my contract due to moving house they slapped on an extra £250 charge.

Please, anyone reading this do not go with Eon, they pray on weaker people and they will take advantage of you. Please consider other companies, these people could not care less about you and are desperate to squeeze every penny out of you.

Avoid Eon. The worst company I have ever come across in my life.

0/10

I recently accepted an annual payment plan offered by E.ON Energy based on my estimated yearly consumption. What I didn’t realise at the time was that the price per kWh they used was 35–50% higher than normal market rates.

When I contacted them for support, they simply told me that since I had already accepted the contract, there was nothing they could do.

I strongly advise all customers not to rely on estimated annual costs and to always check the price per kWh very carefully before agreeing to any plan. Some tariffs may look acceptable at first glance, but the unit price can be significantly inflated.

Eon have changed there T&C's so if I renew it will cost me £400 more a year!
I have an EV and Solar, now with eon you can't have your cheap night rate with high export rate!
Also night rate time has reduced but this is more inline with octopus and one of the longest time at cheap rate compared to other suppliers.
The good points, there customer service is very good, the WhatsApp chat works well as you don't have sit and wait the answers will usually come along within a few hours.

Call handler Fayaz Amadxarifa was extremely informative, helpful and very professional. My query was dealt with promptly and the situation explained clearly and efficiently. Ended the call very satisfied which can be rare when dealing with other companies. Thank you!

Excellent service by Jason grey respect for the property fitted new gas and electric meters plus a smart meter

I wrote a review on Trustpilot and the response was crap. E.ON next are incompetent, dishonest and deceptive.

Ryan came to fit new smart meters. After a site review a new electric smart meter was expertly fitted. Great care and attention was taken. A follow up has been arranged for the gas. Excellent energy efficiency advice too. Brilliant service by Ryan, thank you.

Engineer was extremely helpful and friendly. Quick turnaround and answered all our questions.

Been with eon since May 2012 . In March 2019 eon put a missed payment on my account from an address I never lived at I’d been at address 7 years , so how could I miss a payment from another address. Put up with it and luckily I monitored my credit reference details. I screenshot the listing that should have been removed March 2025 , never was removed. Now been on my credit file and they have changed the time scale to being removed in 2027 . So eon disregard the six year rule . Also moved a year ago ,stayed with eon and got told I owed money and was still responsible for a debt on the address . LUCKILY, I’d screenshot the readings and emailed eon and paid outstanding balance when I moved out . So moving to a new home and 13 years + is enough. British Gas can’t be worse than the treatment I’ve had to put up with. Will be making a complaint to FOS ICO