Express Online Training Reviews 

Just a little feedback as an observer who has came across a few phone calls and would like to give a little review regarding communication skills. I understand you guys have to deal with a lot of "customers" and at times can't really be bothered helping. As you might know yourself, being a newcomer in this country, with little english ,can be overwhelming. Assessors are there to help their students the best way they can to have them succeed. Having a condescending and cold tone when talking to them isn't really a good attribute to have as an assessor. You might look at improving your communication skills or a career change might be needed. Just something to think about guys, it's not about just taking the money from people, it's giving them a chance to enter the work force.
Kind Regards

I had a resume assessment with Tripon he was so helpful in explaining questions that I may have misinterpreted, but by talking to Tripon he made it easier without you feeling foolish and also provided me valuable advice
Thanks Tripon

DO NOT WASTE your time - incorrect advertising you will not obtain your RSA certificate in one day. the process is drawn out an time wasting. Best to go in person at another training provider and obtain your cert. its been over 7 days and i am still going through the process to obtain my cert. However, if you urgently need your certicate there is a fee you can pay!!!! no thanks

I did my RSA online through EOT. It was very cheap using their 10% off competitor price feature. I did the online questions which took a while. It then takes you to the pay screen but you don't have to pay until you have done the additional video questions. I lodged these on a Thursday and had a positive assessment the next Monday morning. I then paid with After Pay to avoid the credit card fee and got my certificate a few minutes later. I was slightly worried after reading some reviews, but if you read what they tell you and follow their instructions, it is all good. Also simply don't pay until all the items have been assessed. They don't require you to pay before that.

Image was to pixelated to determine what was wrong in the photo. Had to download the image, reverse google search it to find a clearer one online. I know this wasn't just my computer system as I seen it on other accounts. Terrible at teaching you, slow to get back. Requires you to purchase your own PPE, would totally reccomened doing it in person somewhere else

I am French and I will never recommend this company. ANY FOREIGNER MUST FLEE THIS TRAINING PLATFORM. Take it in person, it will only take you 2 hours and you will have it straight away. Online, they refuse the answers for a simple problem of accent, I called directly to answer by phone because I had the answers and they completely blocked my account then canceled because for them I was not pretty good in English. This is unacceptable for one question out of 345. Already, the training is particularly long, lots of useless questions, plus they take 5 days to validate your answers to ask you to start again. DON'T FALL INTO THE TRAP, SCAM

Many time wasting contents and questions , a lot of excessive tests compared to the other white card RSA prviders. Very slow in processing and scamming by not telling all the facts in advance. Not recommended at all

Rude staff when you ring, submitted a whole lot of recorded answer and it took them 3 days to message that they couldn’t hear it for technical reasons, so rang again for clarification and again rude, I’d rather have my money back, very sneaky how they take it before completion. Will never refer this company. Would be helpful if when you record your answer you could listen then send , but No they leave it for days and then type to re do complete rubbish.

Doing the RSA course. Money got taken out of account straight away. Tried submitting the videos for an RSA twice but none of them would load completely, and no review options to see if they did get recorded. Tried ringing to talk to someone and all my calls got cut off as soon as they were auto answered. Very poor and very unimpressed. Considering reporting it as a scam and having to go to another company.

The ACCC is taking EOT to court, so no need to comment on that part of the course. I cant post a link in this review, so google it. As well as this, its anything less than express. If I wasnt so trusting, I would think that they drag the whole online process out as long as possible to try to get you to pay the extra $120 "express marking service". Submit your answers, wait 4 days to be marked. "fail" some questions (even though I read the answers out off their own course), resubmit, wait another 4 days. "fail" another 2 questions - at this point I had been told by another student that the next delaying tactic would be for them to say your video recording was inaudible. So I recorded both questions on the same day, with the same computer gear. I submitted 1 answer 1st & the following the next day. 4 days later, The first answer was accepted & sure enough the day after that, the second one was "inaudible". Hows that for a Gotchya? Just be prepared for an express course to be dragged out over 3 weeks, unless you pay the extra $120 fee.

I was looking for a fast service to provide RSA for a job I was starting the following week. While it was convenient to complete the sections at home, I was incredibly frustrated by the video submission section.

Not only is it revealed you have to complete this section AFTER completing the multiple choice and paying for the course before you receive your RSA, the marking was super inconsistent, borderline incompetent.

While some feedback was valid and appreciated, I am now sure that every new submission was marked by a different assessor with a different idea of a 'right' answer. I received contrary feedback on 1 question I had to resubmit 3 SEPERATE TIMES and then wait 2 days every time to see if that was correct. When I rang the help line (number not listed ANYWHERE on the site - red flag!) and was given another number to speak to an assessor (who was the only good part of the whole experience - very helpful), she basically told me after listening to my 'wrong' answers that they were fine and she wasn't sure why they had been marked wrong.

So even after giving myself a week to get the accreditation it took into the next week to receive, long after it was due for my job.

Can’t say much about the tests, but the assessors are a menace. Having such a condescending and disrespectful attitude does not put a good image on the company. I had to call them up four times, each one of them was… challenging; they would get personal, take their sass out, as if they were scolding a child. “If I were the venue manager- I’d fire you straight away” “You’d be a horrible bartender” thanks for your opinion, that I absolutely asked for.
Someone, please puppy train them off their power trip. They’re supposed to tell if the question is answered right or not. They’re not there to practice their sass or attitude.

RSA with EOT requires a high level of education to complete the literacy and numeracy task- which is not a requirement of RSA and an intimidating online live simulation in front of a camera. If you are in a hurry,find someone else but be careful!

Amy was excellent to deal with and supportive.
Thanks for the great courses.

No Way is this Express.
My son has been on this for days while loosing work.
After the normal questionaire, you then need to upload 8 videos which their server couldnt handle, so they said to download firefox.... Why??.
Wont give you your fifty bucks back cause you're more than half way thru.
Not waisting any more time with this automated online crap. Going to Bluedog training where they do a video conference call instead and no video upload, where we shouldve gone in the begining.
Sorry son.

The course I am currently taking is absolutely fine for me, I have a degree already so I understand the language being used. However some might not understand the scientific language and the course states that you only need a basic GCSE to get onto the course. There's also a huge design fault that I wonder if anyone else is having trouble with, the writing on the slides is a very light grey but the background is white. I literally cannot seee what anything says.

It has taken over a month to get my VIC RSA with this company and I still don't have it. You have to complete a massive quiz that although is very simple, takes a lot of time to read through everything.

Then theres the video answers. After recording them you have to wait three days for them to mark your answers and you don't receive any notification on when this happens. You just have to keep checking. I had to redo two answers that seriously I had included the information that they said were missing in other questions under the same part. Some parts have 2/3 questions with really, very similar answers. So once I noticed the marking under the questions, I redid the questions. Then waited another 3 days.

I was excited to finally see that I had completed all the steps explained today and so I paid the fee. But this is what is not explained at all....after you have completed all the steps eot send you a 'statement of achievement' NOT an RSA. Then you have to apply to do some other test with RSAVCGG online. I have submitted an application to do this and now it says I will have to wait a further 3-5 working days to do yet another test.

Honestly, If you can get down to a training centre just do it in a day. There is nothing express about this training and I have had to turn down work due to the delay.

To any teacher, parent or young Aussie adult looking to get training through eot I’d advise that you do your research with the competitors and go elsewhere

I have dealt with eot for 4 different courses and had to pay 6 times, I only completed two.

The whole experience was jarring and unpleasant, I used about 2% of the information provided in these courses in the 4 years I was a barman and if you don’t complete these tedious tasks they give you in a certain amount of days they will restart the whole course and charge you again

The asking price is nearly quadruple the closest competitor I found out later which also includes additional fees since it requires you to purchase equipment that may be provided to you by your employer. I tried the white card course and didn’t know I had to buy things like that and failed the class. They then wanted me to purchase another online class for the full price of the whole course when I hadn’t seen anything about the course yet (that’s $250 each

The truth about eot is that they will put in big bold words on their website that you won’t have to pay until you complete the course and then charge you the second you put your details in and encourage you to fail. Asking for a refund is out of the question because they’ll refuse and quote the fine print

Long story short shop around for somewhere else

Absolutely a sham business! Don't use them! Instructors are deliberately trying to make you fail by rushing you through your course threatening to end your class at any stage. Be aware!!! These clowns will be dealt with. you can hide in Cronulla all you want.