Not in stock, not willing to wait so went elsewhere (wing yips) still waiting for refund. Thank goodness paid with PayPal.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with bags. Outer packaging badly damaged on receipt, but no damage to contents. Disappointed that all three items shown in stock on website but two were out of stock. Delivery took over t... See more
I was a little bit worried about ordering from epacks because the website isn’t as slick as others. You pay by Worldpay which I know is trusted. I have given 4 stars because I didn’t get the confirmat... See more
Beautiful unique wildflower design with an exciting number of compartments that make finding your items when you're out an about much easier. Bought as a gift for my insanely amazing sister, she loves... See more
Company details
Information provided by various external sources
ePacks Offer a Wide range of Eastpak and JanSport Bags,Laptop backpacks,Duffel bags,including Eastpak Transfer,Jansport Trinity,Eastpak Padded pak
Contact info
ePacks, 1st Floor, National Works, Luton Street, Off west lane,, BD21 2LD, keighley
- 01535 680455
- custserv@epacks.co.uk
- www.epacks.co.uk
3.3
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are always very pleased with the…
We are always very pleased with the Jansport backs we buy for school bags. And repacks gave us a great price and quick delivery.
November 9, 2020
Excellent Service
Delivery was within 2 days of ordering and the product I received was in great condition. Would highly recommend this company!
November 2, 2020
Fantastic service & extra helpful!
Bought a backpack at the last minute to travel the next day.
They called me back after I left a message, handled my order promptly and helped with express delivery.
Sajid was particularly helpful in explaining my options and emailed me personally once the item was shipped and gave an expected delivery slot, due to my tight time constraints.
Item arrived perfectly as described, well in time for my flight.
November 2, 2020
It's come two days after order!
It's come two days after order!
The epack is great quality, I went for colourful and I love it!
Worth every penny and a warranty!! I cant wait to go away and use it!
Very happy! Thank you
October 23, 2020
Item was as expected and arrived within…
Item was as expected and arrived within timescale. I was kept informed at each stage.
October 21, 2020
Perfect
Perfect. Good communication about delivery. Very good quality and price .I shall definitely use Epacks again .
October 21, 2020
Great service from this retailer
Great service from this retailer, my first choice of bag was out of stock so not only did I get an email, but a personal call advising me of my options. The bag arrived well within the quoted despatch and delivery times which was great as it was a gift. My friend is delighted with it.
October 10, 2020
Fast delivery good quality!
October 9, 2020
Great price
Great price. Great delivery time. Great service. Would recommend.
October 3, 2020
Unprompted review
good site
Prompt delivery and product was as expected. Very reasonable prices during their back to school sale! Had to talk to customer service about a delivery confusion and they were very quick to respond and helpful.
September 30, 2020
Unprompted review
Website efficient and it arrived…
Website efficient and it arrived quickly.
September 20, 2020
Unprompted review
Terrible customer service
Terrible customer service, essentially a total lack of any customer service at all. I paid for next day delivery but only half of my order turned up several days later. The rest of it turned up after 2 more days. I tried calling and emailing several times, zilch. I would like a refund for the extra postage fees, as I didn't get what I paid for. Don't bother with the facebook 'like' to get a discount, as the reply about this was days later too.
September 11, 2020
Unprompted review
Reply from Epacks
First of all we would like Apologise for the delay and the inconvenience caused. During the current situation, the company has limited staff in the office. We apologise for the late replies. The 3rd party fulfilment centre, is fully operational.
Due to Covid-19 we could not guarantee a next day service. An update from our main couriers, Royalmail, Parcel force and DHL. This is been stated on our website.
https://www.epacks.co.uk/epages/BT3437.sf/en_GB/?ObjectPath=/Shops/BT3437/Categories/COVID19
Our customer service team has refunded the difference in the postage costs.
Once again we apologise you have experienced delay in your parcels.
Kind regards,
Excellent product
Excellent product. I bought it fo my daughter and she loved it so much!
September 10, 2020
Unprompted review
Splendid service
Very efficient service- plenty of communication and goods arrived really promptly. Great quality at a fantastic price.
September 9, 2020
Unprompted review
Excellent service
Excellent service. Item was delivered promptly and as described. Would definitely recommend.
September 8, 2020
Unprompted review
Excellent service
Excellent service, fast postage and a great product. Thank you.
September 7, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.